I reserved a "Wood view" room last year and specifically asked if the room had wi-fi service; which I was told it had. When we arrived we got to the room and discovered that "wood view" means parking lot and a few trees.
There were bits and pieces of leaves on the floor and the coffee maker had not been cleaned and it gave the small room a coffee odor.
When I tried my laptop there was no signal. I went down to ask why and was told that for some reason my room doesn't get one. I explained that I had specifically requested wi-fi in the room and the staffer told me that I could sit in the hallway and use the computer.
I demanded another room but they were booked, so I asked to talk to the owner. They told me that she was unavailable but that they would notify her of my concerns.
We were told that we could not hear the pool area in our room and that's all that we heard; splashing and yelling.
Service was incredibly bad. We had to go to the desk to get basics such as clean towels every day.
While in our room, we would hear both car and room doors slamming. Thin walls allowed us to hear neighboring TV sets. The heating pump for the whirlpool was broken. We stayed for four days and our room was never vacuumed.
A week after my stay I left the owner a message regarding my stay; she returned my call leaving a message that she had not been informed. We played phone tag for three weeks before I finally gave up on getting any reimbersment.
Ephraim is a nice quiet and comfortable place to stay while in Door County, but this "resort" is not.
- Also Known As:
- Pine Grove Hotel Ephraim
- Pine Grove Hotel
- Pine Grove Resort Ephraim, Door County, WI
- Official Description (provided by the hotel):
- Welcome to the Pine Grove Resort. We are the only resort in Ephraim to have a piece of natural, untouched shoreline, along with a private sand beach that tapers gently into the water.Our rooms are spacious, comfortable and include many amenities free of charge. Our luxury suites include private whirlpool baths. From our heated indoor pool, whirlpool or new pool sundeck, you can gaze down to the sparkling water of Eagle Harbor. ... more less