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“If your a light sleeper, this one isn't for you.” 3 of 5 stars
Review of Metropolis Resort

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Metropolis Resort
3.5 of 5 Hotel   |   5150 Fairview Drive, Eau Claire, WI 54701   |  
Hotel amenities
Ranked #10 of 23 Hotels in Eau Claire
Minnesota
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“If your a light sleeper, this one isn't for you.”
3 of 5 stars Reviewed September 20, 2009

My husband, son, and I reserved a standard flat room for one night. We went to visit our daughter for the weekend. She is a college student at UWEC. We checked in and received one free activity at Action City and two free water park passes. We were also given free complimentary breakfasts. Our room number was 223. The room and hotel were very, very nice, the room was clean and the beds were comfortable. BUT BEWARE! If you are a light sleeper this is not the place for you. You will hear every little sound your neighbors make as soon as you turn off your TV at night. The night we were there, there was a wedding reception. We were down the hall from the music and partying on the second floor. We also were above the outdoor patio for smokers. There were a group of group of 20 something men who took the party outside to this patio. We could hear every word they said, every "whoo hoo," every beer can opening, and heard the entire conversation when one of the men was negotiating the price on pizza and delivery. I agree with other travelers opinions that the sound proofing and construction was done poorly. On the other hand the management was very good about the situation when I called the front desk at 12:30 am. We really tried to stay there, but management could not control the public smoking patio and the situation was worse when the wedding reception was over and the wedding guests were kicked out of the reception hall. We packed up our bags and went back home. One more little glitch... the manager explained he would not charge us for the room and would give us full credit, but when I checked my bank account the next morning the transaction went through ... not once, but twice. I had to call them back to let them know they charged another debit to my account instead of a credit. They fixed the problem very promptly. Anyways, the water park and mini golfing were a lot of fun.

  • Stayed September 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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338 reviews from our community

Traveler rating
    141
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    69
    24
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220
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Minnesota
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 20, 2009

The hotel was very beautiful and the rooms were very nice. The only drawbacks were that you could hear through the walls and doors. There were people screaming in the halls at about 1am from a wedding that was being held at the hotel. You could hear them perfectly in our room. The beds were not very comfortable either. The continental breakfast was one of the best that we have had while staying at a hotel. My kids ate a lot! The hotel is very child frienldy.

  • Stayed September 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomer
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2009

Our daugher and son-in-law's wedding reception was held here. Everything was fabulous!! Great food, excelllent service, just great. I don't very often rate anything as above average but everything and everyone here was great!!

  • Stayed September 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
1 review
5 of 5 stars Reviewed September 20, 2009

We had two rooms on a sunday night, we did the water park and action city. What a blast was had by all. Monday breakfast there were some problems with destocking and them being out of stuff. But the hotel was promt to take care of this issue! Thanks

  • Stayed August 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Appleton, WI
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 20, 2009

It all started with the terrible service right from the beginning. Our room wasn't ready and we had to wait over an hour with two small children who had just spent 4 hours in the car. Things only got worse from there. The hotel was right on the highway and so noisy we couldn't sleep. Having read reviews that it was noisy we request a room on the side of the hotel away from the highway. The receptionist assured us that our room was away from the highway but she lied. The receptionist was downright rude. The hotel was run by teenagers with the oldest person being the manager, who looked no older than 25. At dinner it took over an hour just to get a grilled cheese for our daughter. After 1.5 hrs the adult meals still weren't ready. Finally they brought out only one of the meals and it was the worst excuse for a steak I'd ever seen. We couldn't even eat it and walked out. Walking past the kitchen we saw teenagers, not even an adult cooking! We took our kids to Action City next door and it was also a disaster, long waits, bad food, very expensive and once again terrible service (what a surprise). The rooms were pricy for the size. The king suite was too small for us and our kids once we set up the pack-n-play for the baby. There was no room to move around. The waterpark was very small but nice and they charged $20pp per day.

  • Stayed August 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Wisconsin
1 review
5 of 5 stars Reviewed September 20, 2009

Everything was perfect! We stayed the night after our wedding in the honeymoon suite and the room was amazing! Staff members went out of thier way to ensure that we had a wonderful stay. All of our guests were also very happy with their stay as well. It was very nice to have so much to do all around us as far as the water park and Action City. There was something for everyone, every age! Thank you so much for such a wonderful weekend!

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Metropolis Resort

Address: 5150 Fairview Drive, Eau Claire, WI 54701
Location: United States > Wisconsin > Eau Claire
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Eau Claire
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Metropolis Resort 3.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Metropolis Hotel Eau Claire

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