My husband and 5 year old son decided to spend a couple days at the Metropolis earlier this week fora little out of town get away. I had initially booked the trip with the intent to spend most of our time in the waterpark... which did not happen.
Upon initial check in we were greeted by a very friendly and efficient young man at the front desk. We had arrived early and he explained that our room was not ready, but we were welcome to spend time in the water park or Action City while we waited for an available room. This wasn't a problem, as we had not yet eaten lunch, so we decided for a quick meal at the hotel restaurant, The Pub. We actually wound up eating 3 meals at The Pub over the course of our stay (lunch, dinner, and then lunch the next day). The food was average each time. Not bad, but not great. The kids meal consisted of mostly friend foods, but my son did not complain. It would have been nice to have seen an option for fruit or vegetables instead of fries with every meal. However, the restaurant was clean, the food was hot, and the staff very friendly.
As a matter of fact, the staff throughout the entire resort was extremely friendly and helpful. As other reviews stated, it seems the majority of the staff is comprised of college aged young adults, but all we encountered made our stay pleasant. Most actually acknowledged our son and made conversation with him, some even bending down to his level to speak with him. Kudos so the staff for being so efficient, friendly, helpful, and welcoming!
Now, the not so good. The waterpark. As other reviews have stated, it was not much to write home about. Even so, the lazy river was nice and relaxing, and the water temperature was perfect - like a warm bath. The problem was the air temperature in the overall pool area. Freezing. The two giant overhead fans created a constant wind which made for a truly unpleasant experience when you were not fully submerged in the water. My son actually had to leave the pool because his lips were blue and he could not stop shivering. I know it was not just us, as other guests throughout the entire pool area were walking around with their arms crossed for warmth, shaking. Added to that, the lifeguard staff was dressed in sweatshirts and fleece jackets, which tells me they staff were cold. Overall, the pool was a huge disappointment.
The Hotel Room: Clean, average decor, comfortable beds. The problem- The location. Our room was on the ground floor in the hallway leading to the waterpark. On one side of us was the vending area with quite possibly the worlds loudest ice machine, which allowed us to hear every single bucket of ice filled throughout the night. Across the hall from our room was the laundry room, which allowed us to hear every single laundry cart as it rolled down the tile floor across from our room. All. Night. Long. Needless to say, if you plan on sleeping while on your stay at the Metorpolis, avoid room 115.
Action City- A pleasant suprise! Our family loved the go-carts, the batting cages, and again, the friendly staff throughou the entire area.
I have to say, if it wasn't for Action City and the wonderful staff the trip would have been a bust.
- Official Description (provided by the hotel):
- Metropolis Resort is the only venue in Western Wisconsin that features extreme family fun under one roof. Part family fun center, part indoor waterpark and part hotel and conference center, the Metropolis Resort offers you a getaway with more to do and no chance of getting bored. As for hotels in Eau Claire, WI - Metropolis Resort offers an endless amount of activities for kids - from laser tag to go-karts, arcade games and mini golf - we offer it all. ... more less
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- Also Known As:
- Metropolis Hotel Eau Claire