We were in town from Texas and looking for a place to have a 50th birthday dinner for a family member. I called to make reservations and got an answering machine. I left my name and number and reservation request, but never received a call back from Fanny Hill. I called the next day and spoke with someone in person and was able to make our reservation for 8.
On the positive sides, the service was very good. Personable and attentive, the staff itself was the best part of the visit. The menu was also a plus. We had a group with a wide variety of ages and tastes and there was something good on the menu for everyone. The wines by the bottle offered a good selection at a variety of prices and varietals.
The problem was the execution. We ordered the cheese curds as an appetizer and several of the curds were breading only, with no cheese inside. The sliced tenderloin was ordered medium but came out well done (no pink at all). The New York Strip was ordered medium but came out medium well (small amount of dark pink in the very middle). The kids grilled cheese was perfect on the side up when delivered to the table, but the bottom was black and charred beyond what should be allowed out of the kitchen. Given the bottle section of wines, the wines by the glass was very disappointing.
The biggest disappointment was the inability of the restaurant to help make our 50th birthday celebration special. It wasn't the actual birthday of our family member (the birthday was last week, but this was the first day we could all get together), and when honest about that we were told, "It's too bad it isn't your actual birthday because then you would get a discount." We spent over $200 on the dinner and weren't looking for a discount, but the fact that Fanny Hill didn't offer a handwritten note, a visit from the chef or even a dessert for a 50th birthday was a big letdown.
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