This hotel is only in business because it is the only hotel in the area. We booked here because all of the much nicer campgrounds were full. It was so not worth it for over $200 but we needed a place to stay and we were willing to pay it. The gal at the front desk was super-nice when we checked in and I got an overall favorable opinion. The room was dirty with some sort of food under the bed but we were there to have fun and I wasn't going to complain. The problems came at checkout. After I checked in and signed the reservation form, they had scratched through my rate and written in a higher rate. So, when I checked out they tried to charge me the higher rate saying I had signed the form confirming that rate. When I explained to them that I had never been told of a rate change and that the change happened after I signed the form, they got angry with me and said they didn't believe me. Then the front desk person said she could not "lower" the rate without the manager being present. Guess when the manager would be back... after checkout! I went back to my room and immediately called the Country Inn and Suites 1-800 number. The gal at the front desk then called me back saying she would take care of it. Guess what? I have never gotten them to charge the correct amount on my credit card. After unanswered requests to credit back my card I have finally given up. You won, Country Inn and Suites. All I can do is vow to never stay at your hotel or ANY Country Inn and Suites ever again. This hotel is too much of a pain to deal with.
- Official Description (provided by the hotel):
- You'll feel like you never left home when you stay at the East Troy Inn & Suites. Our accommodations in East Troy offer a warm and welcoming atmosphere with all the conveniences of home and office. Warmly decorated guest rooms and top-notch amenities and services make the East Troy hotel ideal for both business and leisure travelers. With a convenient location near Alpine Valley Resort and the popular Lake Geneva resort area, the East Troy hotel is the perfect choice for your trip to Wisconsin. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn East Troy
- East Troy Country Inn