We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Front desk staff” 3 of 5 stars
Review of East Troy Inn & Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Save Saved
You added East Troy Inn & Suites to your Saves list
East Troy Inn & Suites
2.0 of 5 Hotel   |   2921 O'Leary Lane, East Troy, WI 53120 (Formerly Country Inn & Suites)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Book a Business Package
Ranked #1 of 2 Hotels in East Troy
Madison, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Front desk staff”
3 of 5 stars Reviewed September 30, 2013

First impressions are very important in a service industry and a couple of front desk staff we interacted with were either having a bad day or seemed like they would rather be doing something else. We received short responses to questions, sometimes with forced smiles and/or no eye contact. The rooms and maintenance staff were nice. We would stay there again and to receive a welcoming greeting from front desk would be refreshing.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_troy, General Manager at East Troy Inn & Suites, responded to this review, October 2, 2013
I apologize for your experience with the staff was unpleasant. Thank you for the feed back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

45 reviews from our community

Traveler rating
    9
    12
    7
    9
    8
See reviews for
12
8
3
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
BOONVILLE
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 5, 2013

Stayed at this hotel in july for 2 nights.I don't believe I have ever seen a hotel room with 10 foot ceilings.The room was the twice the size of a lot of hotels,so if you like lots of room this place should fit . There was a couch ,refrigerator,microwave,coffee maker, and a big Jacuzzi in the bedroom.Room was clean with adequate amenities. continental breakfast came with room along with fresh baked cookies in the lobby.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_troy, General Manager at East Troy Inn & Suites, responded to this review, October 2, 2013
Thank you for your feedback. We are glad you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockford, Illinois
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 22, 2013

Our room was nice - it was a fireplace, 2 queens - & the lobby was neat & clean. And the staff was friendly, but the rest goes downhill. THere was a dirty washcloth in our room when we entered. THe breakfast area was not kept clean, and on the first day the waffle machine was broken (& that's one of the highlights of our family vacation) - it was a pleasant surprise to see it fixed on the 2nd day. I had to ask for more breakfast items on both days so it was not being monitored. The pool area had tile falling off the wall, some window screens had big tears & there was a bad, musty, mildewy smell in the pool area & in the adjoining bathrooms. The drinking fountain by the pool was very dirty.

Room Tip: top floor & away from highway, also get a fireplace room for fun.
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_troy, Manager at East Troy Inn & Suites, responded to this review, August 24, 2013
I am sorry you did not have a pleasant visit. I will personally address each issue you came across.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tegucigalpa, Honduras
Top Contributor
253 reviews 253 reviews
112 hotel reviews
Reviews in 121 cities Reviews in 121 cities
121 helpful votes 121 helpful votes
2 of 5 stars Reviewed July 27, 2013

Hotel is located next to highway, rural Wisconsin, 35 miles outside Milwaukee, but close enough to Alpine Valley.

I checked in late, got to my room on ground floor and had some issues. Front desk agent was apologetic, helped out quickly, and got me a room on second floor. I was shocked to find out hotel does not have elevator, so had to haul everything up stairs, yes a big deal when having multiple heavy bags.

Hotel is small and basic. Rural. Breakfast was standard continental, I like the waffle machine, but I find the coffee very weak. WIFI is ok.

Room does not have fridge or microwave as other Country Inn and suites have. I did also have some billing issues which I was not pleased.

I found rooms a bit dark, deep red colors of bedspread, carpet and curtains don’t help. Large square tube tv.

Pool is very large, hot tub was hot but jets did not work. At night it got rowdy, plenty of glass beer bottles.

Guests do congregate in outside front entrance patio area to smoke, so you are welcomed with a cloud of smoke coming in and out.

During my stay they had an issue with towels, left a note in room and we had to go to lobby to get clean towels.

The bathroom was ok, has a silent fan, some wallpaper was peeling off walls.

One good thing is plenty of freshly baked cookies in the lobby. There are also granola bars and fruit, USA Today available all day in lobby

Overall, hotel is very basic, no elevator, very rural, and I encountered problems that were too basic that could have easily been avoided by experienced staff. I did find poor value since the rate is much higher than what you get.

Room Tip: No elevators, so if you have limited mobility ask for ground floor
See more room tips
  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at East Troy Inn & Suites, responded to this review, August 1, 2013
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 22, 2013 via mobile

For the money you would expect micro or fridge in room and towels in room but you won't find that here. Went to pool and pool was nice hot tub was hot but when I turned the timer on it didn't work. The mens restroom was also out of order in pool area. Internet was hard to connect to so I had to use my data service thru my cell phone. For the money this place is NOT worth it

  • Stayed July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_troy, General Manager at East Troy Inn & Suites, responded to this review, July 24, 2013
W apologize for the problems you came across. We will certainly be looking into these issues.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 15, 2013 via mobile

I wish this was a better review. The front desk was nice, the premises appeared clean, and the location was perfect for my business travel. I noticed the smell when I first walked in the room but thought it was just a bit musty. However, as the night progressed it was clear the smell was animal defication. When I left for dinner and reentered the room, I was overwhelmed with the smell. The room was a two room suite on the ground floor and the bedroom part did not smell as bad as the sitting room. I kept the door closed and left first thing in the morning. If you have to stay here try the upper level.

Stayed July 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Care at East Troy Inn & Suites, responded to this review, July 24, 2013
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards. To discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheboygan, Wisconsin
Top Contributor
69 reviews 69 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 17, 2013

We stayed for 2 nights on Fathers Day weekend to take part in a dinner train meal. We arrived Friday night and were checked in quickly. Our room #219, was upstairs and there is no elevator, but the stairs were manageable. We were given a large whirlpool suite. Very roomy. We did not use the tub but it looked like fun. Room was in good condition and just some wallpaper issues in the bathroom. Breakfast was minimal, but sufficient, and everything was fresh and replenished quickly. The breakfast room was small but very clean and orderly. Friendly staff. Good location off of I-43 and 120. Quick access to the East Troy Electric Train Museum and Street Car excursion to the Eloquent Farmer. There is an old fashioned Ice Cream Parlor next store to the Rail Center. Very pleasant stay and would return if in the area again.

Room Tip: If stairs are a problem ask for a first floor room.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_troy, General Manager at East Troy Inn & Suites, responded to this review, June 18, 2013
Thank you for choosing the Country Inn & Suites of East Troy. I'. am happy to hear your stay was comfortable and enjoyable.

We look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to East Troy Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about East Troy Inn & Suites

Address: 2921 O'Leary Lane, East Troy, WI 53120 (Formerly Country Inn & Suites)
Phone Number:
Location: United States > Wisconsin > East Troy
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in East Troy
Hotel Class:2 star — East Troy Inn & Suites 2*
Number of rooms: 51
Official Description (provided by the hotel):
You'll feel like you never left home when you stay at the East Troy Inn & Suites. Our accommodations in East Troy offer a warm and welcoming atmosphere with all the conveniences of home and office. Warmly decorated guest rooms and top-notch amenities and services make the East Troy hotel ideal for both business and leisure travelers. With a convenient location near Alpine Valley Resort and the popular Lake Geneva resort area, the East Troy hotel is the perfect choice for your trip to Wisconsin. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Despegar.com and Tingo so you can book your East Troy Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn East Troy
East Troy Country Inn

Owners: What's your side of the story?

If you own or manage East Troy Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.