I stayed at this resort when back in 2008 so I knew what I was getting into when I made my reservation in Jan 2009. The resort is old and run down, the food and bar are merely OK - but if you want to ski in this area, this is where you go. What I didn't encounter on my first stay was the horrible customer service provided by the office staff. There was a problem with my reservation and I was overcharged for the deposit. It took 4 days of persistent calls, emails and voicemails to finally speak to the one person who could fix my problem, and she was exceedingly surly. The issue was finally resolved after I spoke directly to the general manager (again after several voicemails). Eventually I had to cancel my reservation do to lack of snow. It's been two weeks and I'm still waiting for my deposit refund. It's not worth the hassle to stay here. The property is very poorly run.
- Also Known As:
- Alpine Valley Hotel East Troy