I had good expectations for this hotel based on the brand and overall good reviews but were were disappointed.
The first room we had was filthy. Bed sheets looked clean but the carpet was stained throughout and looked like it had been there since opening day. As we were staying two nights we brought this to the attention of management who at least changed us into a "renovated room" which had newer carpet/wood flooring.
But even the "renovated room" has big issues. The (likely old) beds were among the most uncomfortable we have stayed in as we sagged toward the middle a bit in a way I haven't experienced since a relative's air bed. As I looked around the renovated room during the next two days it was still dirty. Peeling wallpaper in the shower exposes what looks like mold with the same by the AC unit, stained bathroom walls, dirty shower-head, missing grout in bathroom floor tile (what's that crunching sound beneath my shoe - ah yes, the grout that has come loose), stains on the bench by the mirror, etc.
Housekeeping was very nice and we did enjoy the breakfast but I get the overall impression that those who run this hotel at the upper levels really don't care and are doing the minimum to keep it up.
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- Also Known As:
- Comfort Suites Delavan Hotel Delavan
- Delavan Comfort Suites