Our book club decided to do an overnight Spa Trip. Two out of the six women didn't enjoy their message. And after they complained about service they were given 10% discount on what they paid and an additional 20% for future service that they will not be using. No way will we spend more money with you on the Spa. The Frontier Restaurant buffet food was old and cold and it was still two hours before closing. They never replenished/refreshed the food. The waitress was discouraging us from ordering from the menu and pushing the buffet. We couldn't talk in our room because of our neighbors kept calling security saying we were loud, but when security arrive they wanted us to go down by the pool and talk in our pajamas. Finally when the Manager was asked to come he admitted he couldn't hear us when he was coming to our room. Sorry your walls are paper thin. The air conditioner on the first floor smelled like mildew when you turned it on and the one upstairs in the loft didn't work. The bar next to the Frontier, your bar maid/tender wanted to use their hands to dig out cherries for our drinks after wiping them on their clothes (no apron). We booked and prepaid for a room category and was given the wrong room at check in. We were given the correct room only to find out at check out that we were being charged a second time for something that was prepaid. After all of this, we were insulting not once but twice by your Asst. Manager as if there was nothing she could do. And then has the nerve to call and say hey come back and give us another try. But not on yours but our dollar. WE WILL NEVER STAY AGAIN AND WOULD ADVISE OTHER'S NOT TO.
- Also Known As:
- Lake Lawn Hotel Delavan
- Lake Lawn Hotel
- Lake Lawn Delavan
- Official Description (provided by the hotel):
- Lake Lawn Resort is nestled on over 250 wooded acres with 2 miles of shore line on beautiful Delavan Lake. Founded in 1878, Lake Lawn Resort has been one of Wisconsin's most popular destinations for both leisure and business travelers. With a rich history of traditional Wisconsin hospitality, Lake Lawn Resort provides a virtually endless array of fun and exciting activities. From cozy romantic getaways and full-fledged family outings to memory-making meetings and special events, Lake Lawn Resort offers something special for just about everyone. Making Lake Lawn Resort an even bigger temptation is its proximity to Chicago, Milwaukee, and other metropolitan cities, only twelve miles west of Lake Geneva. It is a big resort that has all the charm, comfort and attentive service of a small inn. It is truly the resort for all season and for every imaginable reason. ... more less
- Reservation Options:
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