Stayed in the Rioja room for our 25th anniversary. The building overall was very nicely done and in great condition. The room was beautiful and the jacuzzi was very nice. However, unlike the last review, we did not have as great a dining experience, so guessing it was an off night, as we left feeling that Gordon Ramsey needed to come pay a visit!
We went down to the bistro early and there was only one other couple. The dining room is very nicely decorated and we were excited to be there. We ordered an appetizer first, which took quite a while to come out, to the point where I asked if we would be getting it with our meal, but she said it would be out shortly. Three cups of coffee later, it did finally come out. The appetizer was good, though I’m not sure why it would have taken that long to make, as it was just salsa, guacamole and chips. Just after finishing our appetizer, our food came out. We had ordered the barbecue chicken meal, which came with mashed potatoes, and the blackened grilled shrimp dinner, which came with polenta and peas. The potatoes wouldn't even melt the butter my husband put on them and the chicken was cold and just barely done. I tasted the barbecue sauce on top and while that tasted fine, it was also cold. The best part of my meal was the peas. The five small shrimp were neither blackened nor grilled, though there was some type of spice on them. Two of the five shrimp were still raw in the tail part and the last shrimp I ate had a real strange taste to it. We didn’t say anything about the meal at the time because we had already waited quite some time to get our meal and didn’t want to wait any longer. In thinking back, because the appetizer took so long, perhaps the food was done and sitting while we ate our appetizer. The one bright spot in the meal was we did have a very nice and friendly waitress. After eating, we decided not to chance the dessert and ended up going to the local Dairy Queen!
The other checkmark for me against this place would be the lack of personal touch and hospitality (unlike the County Clare we had stayed at on Friday night!). We got here just about check-in time (4PM) and met someone in the hall, who said she would tell Nick? we were there. We went back to the closed door just inside the entryway. A young gentleman met us there who was greatly lacking in customer service. He had us sign the credit card slip and told us how to get to our room, then was done with us. As we turned around to go up the stairs, I was thinking, "Wow, that's the fastest check-in I've ever had!" No explanation of anything, including the option to dine with them or the fact that there was a $15 credit for dining with our room. Nothing. Our departure the next day was about the same. The door was again closed and no one around, so we just dropped an envelope with our keys in it (one of which didn't even work!) into a metal box and we were gone. As if we'd never been. A very strange feeling.
Again, Sheridan House was a nice place in a nice location and well-maintained, and the room was beautiful and spacious. And the people we encountered in the bistro were all very friendly. Just was disappointed with the lack of personal touch with check-in/check-out and our poor dining experience. Honestly don't know if we would stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.