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Country Inn & Suites By Carlson, Chippewa Falls
3.0 of 5 Hotel   |   1021 West Park Avenue, Chippewa Falls, WI 54729   |  
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Ranked #3 of 12 Hotels in Chippewa Falls
GreenLeadersBronze level
Illinois
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
“Wonderful!”
5 of 5 stars Reviewed December 27, 2011

To begin, I have traveled extensively in the U.S. and in Europe. I have stayed at 4 and 5 star resorts and hotels all over. I was very impressed with the friendly and efficient staff, and the cleanliness of the place.

My husband and I traveled for the holidays to see his family in Chippewa Falls. There is nothing worse than waking up in a hotel room on Christmas day. So I called this hotel in November and they let me send up a little Christmas tree, some ornaments, a nutcracker and a reindeer. I explained to the manager, Alicia, that I would like all of these to be put in my room, and that I wanted a festive room not only to surprise my husband, but to make Christmas in a hotel a little more cheerful.

Alicia not only set up the tree prior to our arrival on December 24th, but she also added many festive adornments of her own, and left us a little gift basket with candy, Lienengoogle's glasses, pens, and all sorts of other goodies. We were so surprised when we entered the room! It was great to see that someone took care of my requests and exceeded my expectations! My husband and I were happy, relaxed, and comfortable in this room, PLUS we had booked the whirlpool suite, and that was wonderful, too!

The breakfast has really improved, too, and I was thrilled to see that there were healthy options like oatmeal and yogurt. The decor of this hotel is homey and I dare say pastoral, and that all adds to the charm. You will feel quite relaxed here.

I also can't say enough about the friendliness and efficiency of the staff. You can tell that this hotel is run very well, and they are all willing to bend over backwards for you!

You will feel at home here! Keep up the excellent work, Country Inn in Chippewa Falls!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnChip, General Manager at Country Inn & Suites By Carlson, Chippewa Falls, responded to this review, January 5, 2012
Thank you so much for taking the time to write this review for us! We don't get a lot of requests like this, but I have to say, my staff had so much fun decorating your room. We were more than ecstatic to do this for you! We would do anything and everything to make our guests feel at home and enjoy their stays to the fullest. I am so glad to hear that it was a memorable experience for you. We will look forward to seeing you the next time you are in town!! Happy New Year from all of us here at Country Inn!!
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99 reviews from our community

Traveler rating
    53
    32
    5
    5
    4
See reviews for
34
29
3
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
South Saint Paul, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2011

My husband and two other couples stayed one night. We came from the Twin Cities for a bowling tourniment at 2:00. We really wanted to check into the hotel prior to the bowling tourniment. NO PROBLEM. There were rooms available when we arrived and we were able to get right in. They were even able to give us two rooms right next to each other. When it was realized there was an issue with the toilet being to low (due to my husbands hip replacements) Nicole was right there to help us. When an extra seat wasn't available, we were offered the next room over (handicap room). Nicole really made us feel like it was no big deal and she was willing to help in any way she could. Very clean hotel. Pool and hot tub - excellent. Very nice that it is open so late. Would definately stay again!!

  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnChip, General Manager at Country Inn & Suites By Carlson, Chippewa Falls, responded to this review, December 6, 2011
WOW! What a fabulous review of Nicole. I have to say that I agree with you, Nicole is wonderful. We all really try 100% every day to treat our guests like they are part of our family. I am so glad to hear that it showed!!

I will be sharing this with Nicole and she will be recognized through our Country Inns & Suites "Be Our Guest" employee program as well as bonused for your rave review! Thank you so much! We can't wait to see you again!
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Appleton, Wisconsin
Top Contributor
71 reviews 71 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed November 7, 2011

I recently stayed at the Country Inn & Suites in Chippewa Falls, WI on an overnight trip to St. Cloud, MN. I chose this Country Inn & Suites over one in Eau Claire, Wi (10 mile away), as it was about $30 cheaper. I have had many positive expereinces with the Country Inn & Suites chain over the years and is usually the first hotel I look for when one is needed. I was very disappointed in the over all experience. The hotel was very dated and although clean in appearance had an overall BLAH feeling to it. The corridors were dingy and the rooms, again although clean, were vary dated in the decor. I get the whole "Country" decor but everything had the feeling of old, especially the bedding. The morning breakfast that was included and usually is pretty good was awful. I would not recommend this location.

  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnChip, General Manager at Country Inn & Suites By Carlson, Chippewa Falls, responded to this review, November 15, 2011
It saddens us to hear that your experience here was not what you expected, especially in the area of the breakfast. We have a large, extensive breakfast with many hot items and we have a dedicated breakfast person every day who's sole responsibility is to make sure that every guest is enjoying our many offerings. I would be very open to hearing more about what was lacking in this area. If you have a couple moments and are willing to share, I would welcome a call. 715.720.1414. Ask for me, Erin.

I do want to thank you for reiterating our cleanliness. That is something we focus very hard on. We do realize that some of our furnishings and decor may be a bit dated, but they are ALWAYS clean. We are working to change these items as the economy continues to improve, but we will never sacrifice on our clean rooms and friendly service.

Thank you for your review and we really do hope that you will give us another try if you are back in this area again.
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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 10, 2011

We stayed here for one night while traveling for vacation. Everything was clean we also had a large room. Room was nice and cool. It was really hot out when we stayed there. It was also nice that the pool was open until midnight so the kids could swim when we got there. Breakfast was good but the usual items like any other hotel. We would stay here again.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnChip, General Manager at Country Inn & Suites By Carlson, Chippewa Falls, responded to this review, August 11, 2011
We are so excited to hear that you enjoyed your stay with us! I especially love your title "Nice and Clean"!! I feel like I should send you a commission for the great advertising! We work very hard every day to provide the cleanest and friendliest accommodations possible. Having our guests take the time to compliment us like this on TripAdvisor definitely makes it all worth it. Thank you so much!
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IL
1 review
4 of 5 stars Reviewed May 2, 2011

Everything is what you would expect. Clean, comfortable and a real nice continental breakfast to get you going. We had a king room and the bed was fine. Friendly staff and town. We'll be back.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnChip, General Manager at Country Inn & Suites By Carlson, Chippewa Falls, responded to this review, May 9, 2011
What wonderful comments!! Thank you so much for posting your review and we are more than delighted to hear that you will be visiting us again. We look forward to seeing you!!
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Battle Lake, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 18, 2011

My husband and I visited this hotel with another couple on a Saturday evening and would highly recommend staying here! The check-in process was very speedy, and the staff very friendly. The room was spacious and very clean. The hot tub and pool were clean, and the water was very warm! The continental breakfast was fantastic as well--they even had hot foods (eggs, sausage, waffles, etc), the attention they paid to the details made our stay fantastic, and we would gladly return with our 2 young children.

Stayed January 2011, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnChip, General Manager at Country Inn & Suites By Carlson, Chippewa Falls, responded to this review, January 20, 2011
We are so excited that you took the time to come on Trip Advisor and say such amazing things about our hotel! I will be printing this out for our staff and letting them all know what a great job they are doing. We try very hard to make sure every guest feels this exact same way when they leave our hotel! It makes me very happy to know that it is noticed and appreciated!! Thanks again!
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Appleton Wisconsin
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 24, 2010

This is a pretty average hotel. I was a tiny bit disappointed when I first saw the room because my wife and I have stayed at roomier Country Inn & Suites in the past. Our room was your run-of-the mill single room with a king size bed with vintage tube television, small desk and awkwardly crammed armchair.

I personally enjoy a firm hotel bed and my back was not too happy with the springy, saggy king mattress. My wife didn't seem to mind. We both noticed that the fitted sheet was too large and kept popping off in the middle of the night near the headboard.

The wireless internet was fine. Not really super fast or slow. We did have some trouble getting the internet activation page to work to work with firefox. Boo! Not a problem, just fire up Internet Explorer and enter the room number and code and all was working.

The pool is on the smaller end of hotel pools. Only two rooms are actually adjacent to the pool area.

The staff was friendly and helpful. It was nice that we didn't have to make a special trip down to "get the internet code" after check-in.

The "hot breakfast" was pretty lame. Basically they had scrambled eggs, sausage, and biscuits and gravy sitting in buffet-style warming dishes. I tried all three and found the contents to be barely above room temperature. The biscuits and gravy were the worst and by the second day I had moved on to the more traditional continental breakfast choices of cereal, danishes, and toast. They do have one of those fancy beeping Belgium waffle makers which are always popular and draw a line.

Overall I'd rate this hotel as just OK. We took advantage of their advanced purchase internet rate which will saved us a couple bucks, but I now wish we had not done that so we could have tried a different hotel (like the AmericInn down the street or something in Eau Claire) during our stay.

Don't forget to bring along your car GPS! This area is at the crossroads of a couple major highways and you aren't given too many choices for jumping across to business access roads.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnChip, General Manager at Country Inn & Suites By Carlson, Chippewa Falls, responded to this review, November 12, 2010
Thank you for taking the time to review our property. Since Country Inns and Suites launched their new breakfast program we have been working out some of the bugs associated with that. I definitely appreciate the feedback and we will use it to help in coaching our breakfast staff. I am very glad to see the high marks you gave us for service and cleanliness. Those are the two areas that are most within our control and we strive everyday to do the very best we can with that. I do apologize that the room was not as large as you had expected, we are in the process of converting our TVs over and soon we will have the wall mounted LCDs in every room. Perhaps you would give us another try to show you that we are an exceptional hotel and we always deliver on clean rooms and great service!
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Additional Information about Country Inn & Suites By Carlson, Chippewa Falls

Address: 1021 West Park Avenue, Chippewa Falls, WI 54729
Phone Number:
Location: United States > Wisconsin > Chippewa Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Chippewa Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Chippewa Falls 3*
Number of rooms: 62
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Also Known As:
Country Inn Chippewa Falls
Chippewa Falls Country Inn

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