The hotel's website states they offer "cribs" under amenities but when we arrived we found they only had one in the whole hotel and it was already in use. We were traveling out of state with two young children and did not have any portable beds for them. The staff at the front desk told us we "should have called to let them know two were needed".
During our stay our bathtub backed up- not just clogged, but discolored water with lots of brown particles backed up into our tub during the day, and it did not drain. We placed a call to the front desk alerting them to the problem. 9 hours later it still wasn't taken care of. When we called again we were told the person we had spoken to before had not passed on the message to the night clerk, and were assured that it would be taken care of the next morning at 9am. At 10am no one had yet come to our room. We ended up having to switch rooms, as the problem was not a quick fix.
The staff helping out at breakfast were always helpful and friendly, as was the maintenance man who worked on our tub.
With the staff at the front desk we got the impression that customer service, even just common courtesy, was not a high priority for them.
The carpet looked to be the original (1980s?) and the very dated rooms smelled like cigarette smoke. Two other people we were traveling with had their A/C break the first night.
The pool area was nice and very convenient, although it gets crowded at night on the weekends and the sound carries to the rooms in that area!
Rooms around the pool get lots of noise at night.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
So sorry about the cribs but new government regulations made us trash all our cribs. I will be getting more.
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Some guests seem to flush all sorts of things down the drain as you know from being in the business. Sorry we did not change rooms right away as of course that would be an immediate fix.
The pool area is popular and does get loud but quiet after 11 on weekends. Tower rooms are quieter.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.