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“Customer Service Not a Priority” 2 of 5 stars
Review of Midway Hotel & Suites Brookfield

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Midway Hotel & Suites Brookfield
3.0 of 5 Hotel   |   1005 South Moorland Road, Brookfield, WI 53005 (Formerly Best Western)   |  
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Hotel website
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Hotel amenities
Special Price
15% off room rate
Ranked #6 of 13 Hotels in Brookfield
California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Customer Service Not a Priority”
2 of 5 stars Reviewed September 25, 2013

The hotel's website states they offer "cribs" under amenities but when we arrived we found they only had one in the whole hotel and it was already in use. We were traveling out of state with two young children and did not have any portable beds for them. The staff at the front desk told us we "should have called to let them know two were needed".

During our stay our bathtub backed up- not just clogged, but discolored water with lots of brown particles backed up into our tub during the day, and it did not drain. We placed a call to the front desk alerting them to the problem. 9 hours later it still wasn't taken care of. When we called again we were told the person we had spoken to before had not passed on the message to the night clerk, and were assured that it would be taken care of the next morning at 9am. At 10am no one had yet come to our room. We ended up having to switch rooms, as the problem was not a quick fix.

The staff helping out at breakfast were always helpful and friendly, as was the maintenance man who worked on our tub.

With the staff at the front desk we got the impression that customer service, even just common courtesy, was not a high priority for them.

The carpet looked to be the original (1980s?) and the very dated rooms smelled like cigarette smoke. Two other people we were traveling with had their A/C break the first night.

The pool area was nice and very convenient, although it gets crowded at night on the weekends and the sound carries to the rooms in that area!

Room Tip: Rooms around the pool get lots of noise at night.
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Midway Hotel & Suites Brookfield, responded to this review, October 17, 2013
So sorry about the cribs but new government regulations made us trash all our cribs. I will be getting more.
Some guests seem to flush all sorts of things down the drain as you know from being in the business. Sorry we did not change rooms right away as of course that would be an immediate fix.
The pool area is popular and does get loud but quiet after 11 on weekends. Tower rooms are quieter.
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192 reviews from our community

Traveler rating
    82
    46
    29
    23
    12
See reviews for
71
25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Elgin, Iceland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed September 19, 2013

The experience was not a good one. The pull out sofa bed was broken, the staff was indifferent to the problem. The breakfast at Maxwell's was horrible. The food was not up to standard and the service as bad. We sat and sat and finally had to flag down a server who just ignored us the whole time. We definitely will not be staying here again.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Midway Hotel & Suites Brookfield, responded to this review, October 17, 2013
Obviously not the norm here. Your friend that hired you will be happy with your review that really does not relate to this property at all. I'll stop over later this week and say Hi.
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Madison, wi, United States
1 review
3 of 5 stars Reviewed September 16, 2013

The people and location are great. The property is old, but not offensive. The Sunday breakfast is good with a variety of healthy food. The bar is loud at night. Plenty of parking. The mattress was the best. That was the best night sleep I have had in a long time. Be sure to ask for a room facing the golf course. It's quiet, no car traffic noise.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Midway Hotel & Suites Brookfield, responded to this review, October 17, 2013
Thanks for the review. How it gets 3 dots I don't know. Many upgrades are coming....lighting, drapes, granite to name a few. Thanks so much for staying midway and sharing on TripAdvisor!
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Albuquerque, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2013

Great hotel with great amenities, and would stay again. A really great breakfast is included, and the indoor pool and hot tub are really great. The TV's are the best, and the lounge is really nice too. It is centrally located, and there are some great facilities in the area.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Midway Hotel & Suites Brookfield, responded to this review, October 17, 2013
Thanks for taking the time on TripAdvisor to share your thoughts about us. Hang on to your hats as so many positive changes are on the way to make your visit even better. Book early on TripAdvisor!
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Dayton, Tennessee
1 review
5 of 5 stars Reviewed September 6, 2013

We were very pleased with the hotel cleanliness and the hospitality that we received at the hotel. We would definitely stay there again. One highlight of the stay was Conner at the front desk he was very helpful and very informative and always had a smile.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Midway Hotel & Suites Brookfield, responded to this review, October 17, 2013
We all had such a good time helping with your stay that we still talk about it. Very cool event with very cool people, I'm very happy to have Conner working here as he gets it...if you know what I mean. Glad all went well and thanks for sharing on TripAdvisor.
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Indianapolis, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 5, 2013

The staff allowed me to check in super early since I was already in town. Located conveniently off the highway. There is a large mall down the street. Breakfast was wonderful. They had real eggs which is hard to find in a hotel anymore. I would defiantly stay again. thank you

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Midway Hotel & Suites Brookfield, responded to this review, October 17, 2013
Thanks for the great review, you nailed it , a great location and a breakfast that goes the extra mile. You can also order off the McGee is on duty for custom orders and owlets,
Thanks for sharing,
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Lakewood
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 4, 2013

We stayed here to enjoy the Harley 110 celebration. The staff was great, the hotel was perfect. They did everything they could to make our stay ideal. It is close to downtown and easy to get to. I would recommend this hotel to all!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ScotM1005, General Manager at Midway Hotel & Suites Brookfield, responded to this review, October 17, 2013
Super! What a fun event So happy all went well during a busy time, lots of improvements are arriving soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Midway Hotel & Suites Brookfield

Address: 1005 South Moorland Road, Brookfield, WI 53005 (Formerly Best Western)
Phone Number:
Location: United States > Wisconsin > Brookfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 13 Hotels in Brookfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Midway Hotel & Suites Brookfield 3*
Number of rooms: 122
Official Description (provided by the hotel):
West Milwaukee, Easy on and Off I94. Fun and friendly staff. Some recent additions: All new carpet in rooms, new walls in most, new lighting in most. Water Basketball, Free air hockey, ping pong in the 10,000+ sq. ft. Atrium. Visit Milwaukee- Stay Brookfield! ... more   less 
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Also Known As:
Best Western Plus Midway Hotel And Suites-Brookfield
Best Western Brookfield
Brookfield Best Western

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