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“getting very tired” 2 of 5 stars
Review of Residence Inn by Marriott Milwaukee - Brookfield

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Residence Inn by Marriott Milwaukee - Brookfield
3.0 of 5 Hotel   |   950 Pinehurst Court, Brookfield, WI 53005   |  
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Ranked #11 of 13 Hotels in Brookfield
London
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
“getting very tired”
2 of 5 stars Reviewed July 11, 2013

We had a long stay here in March and April and overall felt disappointed with the value for money. Our room had a funny odor that came and went, still not sure what it was but we finally bought some candles and scent sticks to try to mask the dankness. The staff in the main building were friendly but the cleaning was rather spotty - we had issues with very wrinkly bedsheets and some (dry) spills on the carpet going completely unnoticed and un-vacuumed. The plumbing is pretty 80s and the external paint is starting to peel in a big way - this place needs some fairly serious refurb investment. All this could be kind of okay if the price was right, but the local market seems to bear higher rates which is a pity. We will go elsewhere for long term accommodation next time.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review, September 25, 2013
We had written a respone earlier to your post, however noticed that it and another had not been posted so are replying again. We did notice that your review was completed in July, several months after your stay. Unfortunately due to a very harsh summer (several month drought with city imposed watering ban), a harsh winter and a wet spring we have were backlogged on a couple of projects as well as delays experience in work which was suppose to be completed by third party contractors. We have been working diligently internally and with third party contractors since your stay to remedy this.
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130 reviews from our community

Traveler rating
    60
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    19
    10
    7
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38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 17, 2013

Over all the what you expect from a Residence Inn from Marriott. The room was very nice and it was big . The pool was nice and the grounds are very pretty. My only complaint is at checkout the staff was not very nice or friendly. The breakfast for free was what it is - Free but really not worth it if you want hot food that is not served with plastic utensils and paper plates. First time I seen that. Every other hotel with Free breakfast has real plates and utensils.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review, June 26, 2013
We appreciate your comments and feedback. We are happy that you liked our grounds and were able to spend time in our outdoor pool and whirlpool. When it comes to conservation, it is always a delicate choice of using recyled products such as plates and utencils and being able to conserve water usage and using real plates and utencils - we appreciate your feedback and will keep them in mind.
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Waterloo, Iowa
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 10, 2013 via mobile

First of all, thanks to Kaitlyn for being super friendly on the phone when we made our reservation and then just as kind when she greeted us at check in.

Great, sprawling property in the middle of a golf course. Huge rooms, with the upstairs loft option that our kids lived, and a separate bedroom that mom and dad loved. Add in the pool, free breakfast and location to everything else, I would recommend this place to any travelers.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review, June 26, 2013
Thank you for your high recommendation! We're glad your parents enjoyed the stay as well - family time is so important. We have passed along your comments/compliments to Kaitlyn as well. We can't wait for your next return visit with us.
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Bristol, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 31, 2013

We stayed for about 1 1/2 weeks at this Gorgeous place. EVERYTHING was PERFECT. From the Front Desk , Room Services, Servers -Breakfast (free) to over all stay was so wonderful. Everyone was beyond courteous and, extremely hospitable. Everyday, the staff would go out of their way to say hello.The breakfast was amazing and, the condo was flawless, immaculate,& beautiful.This property offers so much. Awesome scenery, beautiful grounds, mature trees, flowers,plants as well. Total comfort!! Unbelievable & great rates. We definitely will only stay there when we come back.Did not want to leave! 100% satisfaction. Will never stay anywhere else. LOVE IT!

Room Tip: This property is so beautiful that any room you get looks great.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review, June 26, 2013
It was a pleasure to be your "home away from home" during your extended stay visit with us. We are glad that you appreciated our resort-style feel and the beautiful grounds which surround us. Hopefully we will see you soon!
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Maine
Top Contributor
123 reviews 123 reviews
26 hotel reviews
Reviews in 45 cities Reviews in 45 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 28, 2013

Nice and Convenient place to stay. We are Silver Elite Marriott Rewards members and they would not give us the free upgrade we requested! Otherwise everything was just fine. Really nice setting convenient to everything in the area and very quiet, too. The breakfast was just OK

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review, June 26, 2013
We are glad you enjoyed our location and the convience it offers to the areas best resturants, shopping, interstate access and convenience to Brookfield and Downtown Milwaukee. To address your comment about Marriott Rewards perks, upgrade requests are based upon availability and cannot be always granted - at any Marriott you may most definitely inquire if an upgrade is available and if it is would be granted to you complimentary.
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Chicago
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 23, 2013

Stayed May 10th weekend for two nights. Hotel rooms/suites in need of routine maintenance, Kitchen is good and clean, room is a little worn, but ok for the price. Big complaint is the failure of staff to remedy shower/bathtub not working. Notified front desk on Saturday, was told maintenance was not available until Monday. Upon check out I reminded clerk that my shower was not working, and clerk stated "yes I remembered you called me, sorry". I was looking for some sort of compensation and was told the manager was not on duty and I could call him on Monday. I was sent a satisfaction survey by Marriott and gave feedback on this issue, but never heard back from Marriott. I was very disappointed and as a frequent Marriott hotel user, I was surprised at this lack of customer attention. There appears to be lots of hotels in the same area which may be better staffed and could handle maintenance issues on weekends.

Room Tip: 2nd floor has balcony.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review, June 26, 2013
Thank you for taking the time to share your experience. We pride ourselves in providing the best in customer service and experience - we failed you during your visit and are deeply sorry for that.
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brownted
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 7, 2013

Stayed here twice now. The hotel is in the middle of a golf course which is fun and very good value to play . The rooms are divided in to 12 two story buildings they have a full kitchen and lounge with fire place which is great if you are on your own and don't fancy going out for dinner. There is a grocery store nearby and a champs and outback steak house across the road.brookfield square mall is a few minutes drive and there are lots of restaurants in that area. They have a social evening every night in the gate house which has a small gym and a nice area for breakfast which is quite good. In the lobby there are two computers and a printer. The pool is outside which is seasonal

Room Tip: Rooms at the end of the drive are closer to the main road
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIBROOKFIELD, General Manager at Residence Inn by Marriott Milwaukee - Brookfield, responded to this review, June 26, 2013
The 18-hole Brookfield Suites Golf Course which surrounds are property is a public course - they even rent golf clubs in case you didn't travel with them. In the winter time, though the golf course is closed the surroundings show off a Wisconsin winter wonderland (and you just might see some cross-country skiers on it).
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Additional Information about Residence Inn by Marriott Milwaukee - Brookfield

Address: 950 Pinehurst Court, Brookfield, WI 53005
Location: United States > Wisconsin > Brookfield
Amenities:
Free Breakfast Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #11 of 13 Hotels in Brookfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Milwaukee - Brookfield 3*
Number of rooms: 104
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Also Known As:
Residence Inn By Marriott Milwaukee - Brookfield Hotel Brookfield
Residence Inn Brookfield
Brookfield Residence Inn

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