From the moment we checked in until we walked out the door after checkout, the staff was EXCEPTIONAL. James, the AGM took great care of us as far as our retreat weekend and setup, he was a true professional and should be applauded for his outstanding customer service along with his staff. Rosy & Jay at the front desk made sure we had everything we needed and provided a smile every time. Ken & Paulette in the bistro provided great service for all of our meals and the food was very tasty as well. The two housemen in the late night hours freshened our rooms, helped us with set up, etc. Maurice was awesome too, he definitely went above and beyond for our group and never once frowned. He offered additional information about the area and was always very friendly along with everyone The hotel itself is very swank and did not feel what some are used to as a Courtyard. The lobby is hip and welcoming, allows you the opportunity to not be cramped in your room but to come out and enjoy the ambiance. The beds were so comfortable. It was just a fantastic stay, perfect for a ladies quick getaway!!! If I had to rate on a scale of one to ten they definitely would be a 12! Can't wait to go back.