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“Wow! Jeckle and Hyde hotel.” 3 of 5 stars
Review of Sheraton Milwaukee Brookfield Hotel

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Sheraton Milwaukee Brookfield Hotel
3.5 of 5 Hotel   |   375 S. Moorland Road, Brookfield, WI 53005   |  
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Ranked #7 of 13 Hotels in Brookfield
Green Bay, Wisconsin
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
8 helpful votes 8 helpful votes
“Wow! Jeckle and Hyde hotel.”
3 of 5 stars Reviewed March 11, 2013

Common areas pretty nice, staff very helpful and friendly. Got rooms two separate nights last week through Priceline. Quite affordable, but pretty odd mix of poor repair and fabulous beds. I see why so affordable. Moldy ceilings, peeling paint in bathrooms, stained and stinking carpets and corridors. Stayed in Wisconsin wing first night, not too stinky. Came back at end of trip and stayed in Brookfield wing. Corridors reeked. Doubt there had been cats, but smelled like it. All the tiles in the elevator were cracked and broken. Room furniture, desk specifically was chipped and buckled along edge. Would snag clothing. I would not have stayed the second night had it not been for hertz rental there and airport shuttle. Kicker is, shuttle didn't start until after my plane scheduled to leave. Had to get a cab anyway. But, the beds were comfortable, linens terrific and staff great and heat didn't make a ton of noise like in some hotels. Thermostat on wall.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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465 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Selkirk, New York
Top Contributor
65 reviews 65 reviews
4 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 9, 2013

ok, not so much the towels, they are nice an clean, but .. unless they are preserving the crime scene, they should either commit to replacing the carpets or just finish staining them all the same darker color.

on the uptick - friendly staff, quiet rooms (out side noise only, you can hear the TT from the next room) good price, convenient location, gym, pool, good internet speed.

Room Tip: same old rule - stay off the ground floor unless you find the noise of cars starting and doors slamm...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review, March 11, 2013
Hi Ken B,

Thank you for staying with us at the Sheraton Milwaukee Brookfield Hotel.

I hope you were able to enjoy the Spotted Cow beer we serve in Alfiere Lounge. Wisconsin is well known for our craft beers and we proudly offer many in our restaurant and lounge.

I’m sorry you were let down by the conditions in our guest rooms. Our last major renovation was completed in 2008. We do have a carpet cleaning schedule for all our guest rooms and public areas. I have passed on your comments to our Executive Housekeeper for her review.

We are currently in the planning phase of our next renovation and hope to begin towards the end of 2013!

I’m glad you enjoyed our friendly team members and our ample, complimentary hotel amenities.

Thank you for giving us your feedback and we hope to get the chance to welcome you back, soon.

Warm regards,

The Sheraton Milwaukee Brookfield Hotel
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed March 9, 2013

Good front desk staff, but the rooms are like Red Roof Inn, and the carpet is worn out and stained. It is more like 2.5 stars. It's a good location though, so close to the I-94 freeway and next door to a shopping mall and restaurants.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review, March 11, 2013
Hi greg w,

Thank you for staying at the Sheraton Milwaukee Brookfield Hotel.

I apologize you were disappointed in our guest rooms. Our last major renovation was completed in 2008. We do have a carpet cleaning schedule for all our guest rooms and public areas, to try to keep our hotel looking as fresh as possible. I have already passed on your comments to our Executive Housekeeper for her review.

We are currently in the planning phase of our next renovation and hope to begin towards the end of 2013!

I’m glad you enjoyed our friendly Front Desk Team and the convenient location of our hotel.

Thank you for giving us your honest opinion and we hope to see you again, in the future.

Warm regards,

The Sheraton Milwaukee Brookfield Hotel
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Thornville, Ohio, United States
1 review
3 of 5 stars Reviewed February 21, 2013

Upon arrival, the front desk supervisor was extremely helpful and friendly. He answered any questions we had and even called the room an hour later to make sure everything was ok. As for the room....it was average. For an upscale hotel I would give the room a 1. For an average hotel I would give the room a 5. There were stains on the carpet, the desk looked like it was hit with a weed wacker. The beds were comfy and the bathroom was decent size. We were awoken at 6am because of the noise in the hallways. People coming and going....the walls are super thin. The location is great. It is super close to shopping and restaurants.

Room Tip: All rooms are non smoking. If you are a smoker get a room on the ground floor that opens to the pool...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodmere, New York
Top Contributor
62 reviews 62 reviews
47 hotel reviews
Reviews in 39 cities Reviews in 39 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 19, 2013

It's hotel is a nice Sheraton but average. Nice gym facility, friendly at the front desk and the rooms were fine. Great location next to a nice mall. Good food options close by. Basic bar and place to eat in the hotel. Cozy fireplace in the lobby. I would recommend the hotel for business travelers.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WI
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 17, 2013 via mobile

Few disabled parking spaces across the parking lot,, requiring disabled to walk narrow space between cars on multiple layers of bumpy snow and ice. On Saturday night, the few disabled spaces were filled with cars without disabled ID. Charged $10 per night for a small refrigerator to keep insulin and glaucoma meds. First floor very cold in rooms and halls, restaurant. The wind blew the room curtains out a few feet from the sliding glass doors. BRRR!

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review, February 18, 2013
Hi marybk,

Thank you for staying at the Sheraton Milwaukee Brookfield Hotel. It was good to see you.

I apologize you were disappointed by our number of handicap accessible parking spots. We fully comply and support the American Disabilities Act with our parking lots and guest room specifications. Unfortunately, we are unable to control where our guests park. If you let us know a guest without a handicap accessible tag or sticker is parked in an accessible spot, we would be more than happy to contact the proper authorities on your behalf.

I’m sorry you felt our hotel was too cold for your liking. Wisconsin can be very cold in the winter time and with our doors constantly opening and closing on busy days, it can feel colder than normal. If in future you feel there is a leak in your patio door, please let us know! We’re more than happy to fix the problem or to move you to a new room if it isn’t a quick fix.

Our traditional room types do not include complimentary refrigerators. We do only have a handful of standalone refrigerators to be delivered to a guest room if requested. The $10 fee allows us to pay our team member who delivers the fridge, maintain and replace old refrigerators with new ones. Our preferred rooms are slightly larger than traditional rooms and include refrigerators, microwaves, and a pull-out sleeper sofa.

We do have a carpet cleaning schedule for all of our guest rooms and public spaces to keep our hotel looking as fresh as possible.

Thank you for taking the time to give us a review. We hope when you’re next in Milwaukee, we get the chance to see you again.

Warm regards,

The Sheraton Milwaukee Brookfield Hotel
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Tampa, Florida
1 review
5 of 5 stars Reviewed February 10, 2013

I have been a guest at the Sheraton hotel for 3 of the past 4 weeks. The rooms are very comfortable, and the staff has been great to work with. I typically arrive late on a Sunday evening and depart the following Friday. I typically see the night staff and would like to especially acknowledge Kelly for her personality and attention to customer needs. My thanks to her and the entire staff.

Room Tip: It's a very quick walk to the mall and restaurants
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review, February 11, 2013
Hi RobertC,

Thanks for consistently choosing to stay at the Sheraton Milwaukee Brookfield Hotel.

I’m glad you enjoyed our comfortable rooms and friendly team members. I’m elated Kelly was able to make such a wonderful impression on your stay; I will certainly pass on your comments to the Front Desk Manager.

Thank you for taking the time to give us your feedback. We look forward to welcoming you again in the future!

Warm regards,

The Sheraton Milwaukee Brookfield Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Milwaukee Brookfield Hotel

Address: 375 S. Moorland Road, Brookfield, WI 53005
Phone Number:
Location: United States > Wisconsin > Brookfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 13 Hotels in Brookfield
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Milwaukee Brookfield Hotel 3.5*
Number of rooms: 389
Official Description (provided by the hotel):
Sheraton Milwaukee Brookfield Hotel is near downtown Milwaukee, Mitchell (MKE) airport, and GE corporate headquarters. Located off I-94, our luxury accommodation has 19,000 sq ft of meeting space. ... more   less 
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Also Known As:
Sheraton Brookfield
Sheraton Milwaukee Brookfield
Brookfield Sheraton

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