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“Excellent customer service” 5 of 5 stars
Review of Sheraton Milwaukee Brookfield Hotel

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Sheraton Milwaukee Brookfield Hotel
3.5 of 5 Hotel   |   375 S. Moorland Road, Brookfield, WI 53005   |  
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Ranked #8 of 13 hotels in Brookfield
Tampa, Florida
1 review
“Excellent customer service”
5 of 5 stars Reviewed February 10, 2013

I have been a guest at the Sheraton hotel for 3 of the past 4 weeks. The rooms are very comfortable, and the staff has been great to work with. I typically arrive late on a Sunday evening and depart the following Friday. I typically see the night staff and would like to especially acknowledge Kelly for her personality and attention to customer needs. My thanks to her and the entire staff.

Room Tip: It's a very quick walk to the mall and restaurants
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review, February 11, 2013
Hi RobertC,

Thanks for consistently choosing to stay at the Sheraton Milwaukee Brookfield Hotel.

I’m glad you enjoyed our comfortable rooms and friendly team members. I’m elated Kelly was able to make such a wonderful impression on your stay; I will certainly pass on your comments to the Front Desk Manager.

Thank you for taking the time to give us your feedback. We look forward to welcoming you again in the future!

Warm regards,

The Sheraton Milwaukee Brookfield Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Toronto, Canada
1 review
5 of 5 stars Reviewed February 5, 2013

I stayed on business for an extended period of time. Checking in for the second stint, the front desk staff (Brad + Jake) recognized that we had been, and would continue to be staying for longer than the average guest and offered to upgrade us to a specialty King room with a fridge and a microwave. Not only did that make hotel living MUCH easier, the room itself was glorious. Very comfortable and spacious.
They then went on to offer excellent advice on the amenities (which are great - excellent cardio room) and local attractions.
Great service, great rooms, great breakfast, great value!

Room Tip: upgrade to club room - well worth it.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Cloud, Minnesota
Top Contributor
165 reviews 165 reviews
65 hotel reviews
Reviews in 75 cities Reviews in 75 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 5, 2013

Booked on Priceline so it was a great value. Its a older updated hotel but everything is in line with star rating. I found my floor to be very busy but yet quiet. Rooms were nice size. I asked for a king size upgrade but was told he couldn't. Rooms were very clean with nice bedding and flat panel tv. A plethora of restaurant options within a mile of there. This is a hotel I would definately stay at again.

Room Tip: I always ask for the largest bed available at the end of the hall.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palatine, Illinois
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 23, 2013

If you are looking for a priced right option, this is a good one for families & budget minded travelers. Clean accommodations, close to downtown & we booked last minute through Hotwire. We traveled over a holiday weekend & there was plenty to do with the kids as this property is conveniently located next to a mall, lots of dining options & easy access to all major attractions & of course, downtown Milwaukee.

There is an indoor / outdoor pool, hot tub, work out facility, laundry, gift shop etc onsite. The restaurant was just ok as I was not pleased with the staff during the breakfast hours. They seemed to cater to the business traveler. Having said this, I chose to take my kids off site for meals.

Room Tip: Depending upon your needs & interest in the pool, you may want to ask for something close to red...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review, February 6, 2013
Hi jet8IL,

Thank you for staying at the Sheraton Milwaukee Brookfield Hotel. It was a pleasure to have you as our guest.

I’m glad to see you thoroughly enjoyed our clean, comfortable hotel.

With our hotel located right off I-94 and next to upscale Brookfield Square Mall, our guests have an easy time finding the Sheraton and lots of things to do in the immediate area.

I apologize you felt our restaurant did not cater to families. Let me assure you, we welcome all travelers; whether you’re a corporate warrior, cuddly couple, fabulous friend, or fun family, we look forward to serving you in all areas of our hotel.

Thank you for your feedback and we hope to see you again, soon!

Warm regards,

The Sheraton Milwaukee Brookfield Hotel
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Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed January 23, 2013

I was met at the front desk with a smiling face and prompt service
Room was clean, quite (better than most) and the bed was great.
Large TV was also nice to have.
Breakfast buffet was excellent with a great staff that also provided service with a smile.

Room Tip: Ask for a quite room
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nebraska City, Nebraska
1 review
4 of 5 stars Reviewed January 14, 2013

My stay at the Sheraton was very nice. It is a Starwood hotel and conveniently located. It's in walking distance to various restaurants and across the parking lot is a shopping center

The staff were pleasant and I was very comfortable in my room. The young man Anthony at the front counter made sure that I was enjoying my stay everytime I seen him. I later seen him cleaning a room on my floor because housekeeping was off for the holiday. A man of many talents. They offered a highly discounted rate when you pay in advance which was a great deal considering the level of the hotel and amenities offered. The next time I'm staying in Milwaukee I will definitely stay here.

Room Tip: The Second floor was very quiet.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aitkin
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 13, 2013

This is a lovely, older hotel. We found the staff to be so personable and helpful. The waitress we had at the breakfast buffet could not have been better. The bed was comfortable; the room spacious with a love seat; furniture clean (but a little worn); the heat worked well; the water was instantly hot. The location was easy on, easy off the freeway. We got a great deal on Hot Wire, but will pay regular price to stay here again.

Room Tip: We asked for a quit room and were given a corner room. VERY quiet.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review, January 15, 2013
Hi Swedesand,

Thank you for staying with us at the Sheraton Milwaukee Brookfield Hotel.

I’m glad to see you enjoyed our personable staff, delicious hot breakfast buffet and our clean, comfortable rooms. During your next visit, we recommend upgrading to one of our Club rooms which include upgraded room amenities, continental breakfast, evening appetizers, non-alcoholic beverages and snacks all day!

We’re glad to see you were able to get a good deal through Hotwire. As you know, with a Hotwire purchase, hotel names are not revealed under after you have purchased your room. We always have great rates available on Sheraton.com where you’ll earn Starwood Preferred Guest points and may be eligible for an upgraded room, if available.

Thanks for your fantastic feedback. We look forward to welcoming you back in the future!

Warm regards,

The Sheraton Milwaukee Brookfield Hotel
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Additional Information about Sheraton Milwaukee Brookfield Hotel

Address: 375 S. Moorland Road, Brookfield, WI 53005
Phone Number:
Location: United States > Wisconsin > Brookfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 13 hotels in Brookfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Milwaukee Brookfield Hotel 3.5*
Official Description (provided by the hotel):
Sheraton Milwaukee Brookfield Hotel is near downtown Milwaukee, Mitchell (MKE) airport, and GE corporate headquarters. Located off I-94, our luxury accommodation has 19,000 sq ft of meeting space. ... more   less 
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Also Known As:
Sheraton Brookfield
Sheraton Milwaukee Brookfield
Brookfield Sheraton

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