We've stayed at this property a number of times over the years when in town visiting family. At a very reasonable price this hotel provides a no-frills temporary home. Advantages: its location just off of Bluemound Rd. and across the street from Kopp's Frozen Custard, it's quiet, safe and generally very clean, the staff is pleasant, it has a guest laundry and a little convenience store on-site, and suites contain a little kitchen with a full fridge. Disadvantages: there is a nightstand on only one side of the bed, sometimes the staff misses details (like a little stain on the bedspread and mattress encasement) or some garbage sitting next to an outdoor trash can, because people do cook in their kitchens you sometimes can smell other guests' cooking, and the mattress could be more comfortable.
It looked to us that the place had been spruced up a bit since we last stayed here -- new TV's, new shower tiles, etc. which was nice. The staff could use a bit more training in having service-oriented points of view, even though this is a no-frills establishment. For example, there was a welcoming popcorn cart behind the front desk, but nobody ever offered us any! If there had been a bit more attention to detail (like the garbage sitting for days outside an outdoor garbage can, or the little stains on the bedspread, this would be a spectacular gem of a place. Still, it's generally quite clean and maintained on the whole and fits the bill when you need to stay somewhere but don't need the on-site amenities of a traditional hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your candid comments of our Milwaukee Brookfield site. I apologize for the lack of detail in your room. That is completely unacceptable, and not the service we strive to provide. Rest assured this has been addressed with the staff. As well, we disappointed you on not providing our over the top hospitality, which is typically tradition from the staff at this property. We take your critque very seriously and hope you will give us another try to wow you when you are back in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.