We reserved two rooms for my daughter's wedding; one room was reserved for two nights for bridesmaids and the other for one night for the bride and groom. When the bride and groom arrived, they had no record of the reservation, but they did have a room available, which was paid for with cash. Turns out the bridesmaids were billed for their room for two nights, plus the room that was to be for the B&G, which took two months to straighten out, and then I received a bill for the reserved bride's and groom's room, which they now apparently realized had been charged to the wrong party, and didn't figure out that they had given the B&G another room, which was paid for. I e-mailed and called the hotel several times and received no response, so we are currently contesting the charge with the credit card company.
It seems to be a nice, fairly new hotel, however, they need to train their staff on billing and returning calls/e-mails.
- Official Description (provided by the hotel):
- Enjoy a convenient location near everything Brillion has to offer. Situated near Deer Run Golf Course and Brillion Nature Center, this hotel offers easy access to Highways 10. Nearby corporate offices include Endries, Ariens Company, Brillion Iron Works, SDF Strapping, Professional Plating, and Zander Press. The Cobblestone Inn and Suites Brillion also offers you a short drive to Lambeau Field, Bay Beach Amusement Park, EAA AirVenture, and Heritage Hill State Park. Stay connected and relaxed while exploring or working in Brillion with complimentary Wi-Fi access, 24-Hour Business Center, complimentary hot breakfast, fitness center, and so much more. ... more less
- Reservation Options:
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