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“Nice hotel...but almost got kicked out” 3 of 5 stars
Review of North Star Mohican Casino Resort

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North Star Mohican Casino Resort
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W12180 County Road A, Bowler, WI 54416   |  
Hotel amenities
Ranked #2 of 2 Hotels in Bowler
Bayfield, Wisconsin
1 review
9 helpful votes 9 helpful votes
“Nice hotel...but almost got kicked out”
3 of 5 stars Reviewed May 17, 2013

Stayed for 2 nights May 8-9, 2013 (2 rooms). Let me begin by saying that I have a number of complex neurological problems from a brain stem injury, parkinson's etc. I travel with my service dog who helps me and also alerts if I start having seizures. I made my reservations one month in advance and inquired if there were certain rooms and/or a deposit for the dog. The young lady didn't know the hotel policy but soon enough her supervisor was on the phone assuring me all was okay. I reconfirmed two days before arrival and things were still good to go. Upon check-in, there was no notation about my service animal and was told by two front desk employees that dogs were not allowed. No Way---Ah! I finally had the manager on duty come to my rescue and myself and my helper and my brother with his girlfriend checked-in. (Please realize we traveled close to 250 miles to come here). Jump ahead to the next morning and my helper took my dog outside for a walk and potty break while I took a shower. Well, they no more got back to the room (I was drying off) when I heard big knocks at the door. The hotel manager and security were there and while I didn't catch all of the conversation, from what I could hear he did sound somewhat condescending. "You will have to leave this hotel now", "we don't allow dogs here", "does he have papers", "can you prove he's a service animal?", "who did you speak to", "you didn't talk to me". Holy cow this guy was serious as a heart attack, appeared offended about my dog and quite frankly acted as though we were trying to pull the wool over his eyes. After providing copies of (Coco) my dog's papers we sure didn't get an apology or even have the staff be contrite because I really thought we were going to get kicked out. I just find it hard to believe that North Star doesn't have some kind of controls in place or training for their hotel employees in this kind of situation or that I have been the only one with a service animal on their premises. At check-out I was informed that my info is on file ([again] they seem to have lost my past info) and that I wouldn't have a problem in the future, unfortunately when we come back down our party has agreed to go the extra 15 miles to Menominee Casino Resort in Keshena.

Room Tip: Most rooms are 2Q or 1K/Suites are on all building corners. Rooms on north side overlook casino roo...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 reviews from our community

Traveler rating
    40
    19
    9
    2
    4
See reviews for
9
49
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Hortonville, Wisconsin
Top Contributor
59 reviews 59 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 9, 2013

Very nice rooms, great restaurant. Bands every weekend. We went here to go for a snowmobiling overnight, plenty to do when you are there. We are not big gamblers, but with the couple bars and entertainment, we had plenty to choose from. Everyone was very friendly. I was even able to get a room with only one week in advance.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosinee, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 5, 2013

I love North Star's hotel. Very clean, friendly staff, and very comfortable beds. They have a nice parking ramp to park your car or a separate parking lot for the hotel guests. Food in the casino is great. The buffet as well as the little café with their 1lb shrimp Nummers. Love the staff in the casino as well, they are all very friendly people and always out to make you smile. SPA is great as well

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Wisconsin
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 2, 2013

Just returned from an overnite at North Star Mohican Casino Resort and had an awesome time. Rooms are great spacious and have an awesome TV hanging on the wall. Hotel is quiet and people at the front desk are great. Casino is very clean and slots are the same as everywhere but staff is very very nice. Great food, had fantastic breakfast with great price. Can't wait to return. Keep up the good work.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayward, Wisconsin, United States
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 31, 2013

First I would like to say that I had called a month in advance for reservations on 2 rooms for 2 couples...It was a good thing that I had called the day before we were to arrive at the Casino to double check on the room prices,Turned out that the reservations were somehow missing from their computer, had to redo the reservations.The rooms were very nice. Didn't know there was a sign up for the buffet the first night, We had to eat at the bar.. 3 cold meals and 1 warm one at the grove bar, did get a partial comp on that. The second night ate at the buffet, What a fiascal with he sigh up.food was good.I found a lot of action on the slots.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walworth, Wisconsin
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 26, 2013

The hotel was first class but the slots were very, very tight. Would rather pay a little more for the room and have a better chance in the casino. No pool so disregard the rating. It is out in the north-woods of Wisconsin so a bit hard to find. Even confused the GPS!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleton, Wisconsin
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 9, 2013

Spent a over night at Norht star, beautiful rooms, large,clean no problem. Slots are very tight
food was fantastic, service was great, all the employees are very friendly, casino is super clean,
We had a good time just wish we coould have won a little bit, they are always adding new slot machines

Room Tip: Get a player card, you can use your points for food or help pay for the room
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about North Star Mohican Casino Resort

Address: W12180 County Road A, Bowler, WI 54416
Location: United States > Wisconsin > Bowler
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Spa Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Bowler
Price Range (Based on Average Rates): $
Number of rooms: 133
Also Known As:
North Star Mohican Hotel Bowler

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