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“clean and good breakfast” 5 of 5 stars
Review of Comfort Inn & Suites Black River Falls

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Comfort Inn & Suites Black River Falls
2.5 of 5 Hotel   |   W10170 Hwy 54 East, Black River Falls, WI 54615   |  
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Choice Privileges Points
Certificate of Excellence 2014
mayville
Top Contributor
147 reviews 147 reviews
6 hotel reviews
Reviews in 43 cities Reviews in 43 cities
45 helpful votes 45 helpful votes
“clean and good breakfast”
5 of 5 stars Reviewed August 11, 2014

very clean rooms and nice place. They were doing some painting maintence and seemed to care about the upkeep. Staff friendly and the place was full. We would stay here again easy off the highway. Very comfy king bed in our room...best sleep ever in a hotel room!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review, August 13, 2014
Dear Sarah,
Thank you for choosing the Comfort Inn & Suites of Black River Falls! We are so glad you enjoyed your stay!
We are so excited to have the building painted with fresh new colors! Our renovation is almost complete with new furniture and fixtures throughout the hotel and fresh paint on the exterior! We hope you will stop again and see the final result!
Thank you for the great review and Safe Travels!
Tamra Soto/GM
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93 reviews from our community

Traveler rating
    48
    28
    10
    3
    4
See reviews for
42
16
8
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
South Elgin, Illinois
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 26, 2014

Would stay here again no questions asked! Service was great and most importantly the room was exceptionally clean. Beds were comfortable and provided a welcome crash pad during a family reunion in Black River Falls. The fact the parking lot is boater / trailer friendly with well lit areas is a plus.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review, July 28, 2014
Dear TMCD2,
We are so glad you enjoyed your stay with us! Your wonderful words will certainly encourage the whole staff to keep up the good work! I hope the family reunion was fun and we look forward to your next visit!
Safe Travels,
Tamra Soto/GM
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Holland, IN USA
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed July 20, 2014

My family and I stay here as our halfway point to our destination every year. The staff is always helpful and friendly. The breakfast has a lot of different things to choose from. The pool is awesome. Our kids always enjoy the pool area and the "bear" pool. The rooms are clean, spacious and the beds are comfortable. We have never had a negative experience at Comfort Inn Black River Falls. We will be back again next year.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review, July 21, 2014
Dear Jennifer,
Thanks for being a loyal guest! We are proud your family choses to stay with us when in Black River Falls! The "bear" pool is a favorite amongst our younger guests for sure! I'm glad the breakfast was able to offer something for everyone! On behalf of the staff and myself, have a super summer and see you next year!
Safe Travels,
Tamra Soto/GM
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Lake Mills, Wisconsin
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 17, 2014

After making reservations on line we arrived at the hotel to find out that our room is not PET friendly. No where on the reservation did it say this room was not PET FRIENDLY. The hotel lists itself as PET FRIENDLY but this is not true. to make a long story short. We drove back home 3 hours and our friends drove back home over 4 hours. We will never book at that hotel and the front desk people were very unfriendly. They would not acknowledge their error for online reservations are for specific rooms when booking.

Room Tip: Don't bring your pet friends/family
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Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review, July 21, 2014
Dear Darrell P,
I am sorry the room you booked online by yourself for your stay in May was not the room you wanted. If you read the room descriptions listed online, you will see the ones that say "Pet-Friendly" are the ones that allow pets. The room you booked did not say Pet-Friendly unfortunately. When you checked in we did not have any Pet-Friendly rooms available regrettably. I am sorry you were not able to stay with us! In the future I encourage you to call the hotel directly to confirm that the room you booked online is Pet-Friendly if you have any doubt about the room you chose. We even have the choice of first or second floor Pet-Friendly rooms so just let us know what you prefer and we will do our best to accommodate that request!
Safe Travels,
Tamra Soto/GM
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Louisville, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 12, 2014

Nice stay. Very clean and quiet. Breakfast is good for hotel cuisine. Desk clerk was friendly but I had booked two pet friendly rooms next to each other on the first floor. When we arrived, granted it was around 8:30 pm, the desk person said that we had booked one room on the first floor and one on the second, we did not. I voiced my disappointment and accepted the rooms. No sooner had we unpacked, the clerk called me back and said the other first floor room was now available. We stayed where we were. Nice pet walk area.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review, July 21, 2014
Dear AR,
Thank you for the nice review! I am sorry about the mix up with the side by side pet rooms. I had assigned your rooms with notes saying do not move, but one of the new staff had changed it anyway. I have redirected the clerk to always follow the special requests/notes. I am glad the rooms worked out well for you even though one was first floor and one was second floor. Our breakfast does try to offer a bit of something for everyone and I'm so glad you enjoyed it!
We hope you will stay with us again when you are in the area!
Safe Travels!
Tamra Soto/GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, TN
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 6, 2014 via mobile

These people were very gracious to me! I had made arrangements for two rooms at this hotel as a rest stop for a group going to a canoe fishing trip in Minnesota BWCA. I made a mistake and booked for the day before we arrived! After 16 hours on the road I was sure the group would kill me if we did not get rooms asap. The hotel was almost full but the clerk was wonderful and quickly located two rooms for us and did not chastize me about missing the reservation. She even honored a retired military discount that I had not known about when I booked. Everything was clean, the rooms were spacious, and breakfast was tasty. Highly reccomended!

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review, July 7, 2014
Dear Ken,
We are so glad it worked out that you could stay with us despite the date snaffoo! It was great to have you and your group with us! We hope the rest of your trip went smoothly and everyone had a great time!
Safe Travels,
Tamra Soto/GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Wisconsin
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 6, 2014

Stayed here for the fourth of July. Normally stay at a different hotel in the area. This is a very clean hotel. Price was excellent. Room was very clean and beds are very comfortable pillow top mattresses. All the staff that we came in contact with was beyond courteous. We will definitely stay here again. Loved that we could get right to the ATV trails. Thank you Comfort Inn for making our fourth a great evening.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, General Manager at Comfort Inn & Suites Black River Falls, responded to this review, July 7, 2014
Dear Nicole,
Thank you for choosing Comfort Inn & Suites of Black River Falls! Also thank you for the great review! We are happy to have provided a great experience for your 4th of July weekend excursion! We look forward to your next visit!
Safe Travels & Happy Trails,
Tamra Soto/GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Black River Falls

Address: W10170 Hwy 54 East, Black River Falls, WI 54615
Phone Number:
Location: United States > Wisconsin > Black River Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Black River Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Black River Falls 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Inn & Suites Black River Falls Hotel Black River Falls
Comfort Inn And Suites Black River Falls
Holiday Inn Black River Falls
Black River Falls Holiday Inn

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