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“Average Hotel” 3 of 5 stars
Review of Comfort Inn & Suites Black River Falls

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Comfort Inn & Suites Black River Falls
2.5 of 5 Hotel   |   W10170 Hwy 54 East, Black River Falls, WI 54615   |  
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Milwaukee, WI
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Average Hotel”
3 of 5 stars Reviewed September 3, 2012

We recently stayed on a Friday night with our children. We arrived late, and the first room we were given smelled of smoke even though the hotel is non-smoking. The front desk was accomodating, but advised they only had a pet room or handicap room available. We opted for the handicap room. My only complaint was the shower was musty and didn't seem very clean. It may not be used as frequently due to the chair mounted in the shower. The rest of the bathroom and room was clean. Pool area was great for the kids as there is a small zero depth area that my 2 year old enjoyed. Average continental breakfast included.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, Manager at Comfort Inn & Suites Black River Falls, responded to this review, October 9, 2012
Dear Guest,
Thank you for your recent stay at the Comfort Inn & Suites. I apologize that the handicap bathroom shower didnt' seem clean. I have let our housekeeping staff know of your concern so that they may keep an extra close eye on that room.
We are so glad you enjoyed the special Kiddie Pool for small children. The bears & water slide are always a big hit with the little ones!
And breakfast with biscuits/gravy, sausages, bacon, scrambled eggs, fresh hot flavored & regular waffles, breads, bagels, muffins, pastries, fruits, juices, 4 cereals, yogurts, hard boiled eggs, milks and coffee & tea does make for a great start to the day. We hope to see you again real soon!
Best Regards,
Tamra Soto/AGM
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88 reviews from our community

Traveler rating
    48
    26
    7
    3
    4
See reviews for
42
16
7
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Martinsville, Indiana, United States
Top Contributor
67 reviews 67 reviews
24 hotel reviews
Reviews in 40 cities Reviews in 40 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 1, 2012

We liked our stay at this Comfort Inn. The room was very clean and comfortable. My only complaint was our air conditioner didn't function properly. The fan switch didn't work and the thermostat calibration was waaay off. We had to turn it down to 60 degrees just to be able to sleep. (I am an HVAC tech.)
The main town is across the interstate heading south and you will find several fast food places well as a Walmart. There is a few ponds or small lakes right across the highway but you will need a Wisconsin license, which you can get at Walmart.
If you like finer dining the Orange Moose is across the street as well and we enjoyed the food there.

Room Tip: Your room key gets you 10 percent off at the Orange Moose
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, Manager at Comfort Inn & Suites Black River Falls, responded to this review, September 4, 2012
Dear Alan G,

Thank you for your recent stay with us at the Comfort Inn & Suites in Black River Falls! Thank you for letting us know about the PTAC unit! We will get that looked at right away! And so glad you enjoyed the Orange Moose as well! We hope you will be our guests again soon!

Have a wonderful day,

Tamra Soto/AGM
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Omaha, Nebraska
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 28, 2012

This is a well cared for facility - especially for a small town. Breakfast was especially good for a free breakfast at this type of hotel.

I've stayed at better places, but I have also stayed at much worse places. I would say this is among the top hotels of the Comfort Inn chains (which sometimes are can be questionable). I would have no hesitation in recommending it to anyone.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, Manager at Comfort Inn & Suites Black River Falls, responded to this review, September 4, 2012
Dear Nebraskan00,

Thank you for your recent stay with us at the Comfort Inn & Suites of Black River Falls! We are so pleased you enjoyed your stay! We are proud to be among the top of your list of Comfort Inns! We hope to see you again real soon!

Safe Travels,
Tamra Soto/AGM
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Rockford, IL
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 22, 2012

My husband and I stayed for 1 night during a recent motorcycle trip. Staff was very efficient and check in and check out were very quick. Clean, comfortable room - a/c not too obnoxiously noisy! Breakfast in morning was good - bacon was super crisp!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, Manager at Comfort Inn & Suites Black River Falls, responded to this review, August 24, 2012
Dear Valued Guest,
Thank you so much for being our guest on your recent road trip! We are pleased to know that your stay was a success! We hope to see you again soon! :-)
Ride Safe,
Tamra Soto/AGM
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Franklin, WI
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2012

Great stay at this hotel. Clean, comfortable room. Crisply clean bedding atop pillow top mattress made for a wonderful night's sleep. Very quiet hotel. Tasty complimentary breakfast with many hot items in addition to waffles. Large well lit parking area. Great friendly staff. A total pleasure to stay here and definitely would return.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, Manager at Comfort Inn & Suites Black River Falls, responded to this review, August 24, 2012
Dear Valued Guest,
Thank you for choosing the Comfort Inn & Suites of Black River Falls! We are so glad you enjoyed your stay with us! We hope to have you as our guests again real soon!
Safe Travels,
Tamra Soto/AGM
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Ann Arbor, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 26, 2012

I recently stayed here with my parents, my sister and her 18-month-old baby (BRF is the halfway point between where I live and my hometown). I wasn't expecting the hotel to be anything special (I haven't had much experience with hotels in small towns), but it was clean, comfortable, attractive and affordable. My niece loved the kiddie pool and slept great in the crib they provided, and everyone appreciated the well-stocked hot breakfast buffet. Will certainly stay there again.

Room Tip: There aren't really any poolside rooms--these rooms are closer to the pool, but don't actual...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, Manager at Comfort Inn & Suites Black River Falls, responded to this review, July 28, 2012
Dear Guest,
Thank you for staying at the Comfort Inn & Suites recently! We are so happy you and your family enjoyed your stay! The hot breakfast is a big hit with our guests as are our poolside rooms! Our guests always love being able to go right out their room into the pool area, especially when traveling with kids! Just request a poolside room when you make your next reservation to see if one is available! :-)
Thank you again for your kind words and we look forward to serving you again real soon! Have a great summer!
Best Regards,
Tamra Soto/AGM
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St. Thomas
Top Contributor
56 reviews 56 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed July 21, 2012

We stayed at the Black River Falls Comfort Inn & Suites on a recent road trip and it was absolutely great. The hotel is right off of the expressway and a very convenient stop for any roadtrip. The parking lot was large with plenty of parking and good lighting. The hotel itself was very clean and check in was a breeze. I have stayed in a wide assortment of hotels and this was one of the cleanest hotels I have seen a vey long time. The room was spacious and the beds were comfortable. The pool area was absolutely amazing for a road side hotel. Breakfast is included with your stay and the continental breakfast was top notch.

This hotel is a great value and I would highly recommend. I think the best review came from my 4 year old daughter when she said "this place is better then the hotel in Disneyworld".

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TSoto, Manager at Comfort Inn & Suites Black River Falls, responded to this review, July 23, 2012
Dear Guest,
We are so glad you enjoyed your recent stay with us! Our staff works very hard to maintain the highest level of service and I'm glad to see we suceeded in meeting your needs! We all got a big smile from your daughter's review of our hotel! What a great compliment! Thank you!! We look forward to seeing you again soon!
Best Regards,
Tamra Soto/AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Black River Falls

Address: W10170 Hwy 54 East, Black River Falls, WI 54615
Phone Number:
Location: United States > Wisconsin > Black River Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Black River Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Black River Falls 2.5*
Number of rooms: 75
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Also Known As:
Comfort Inn & Suites Black River Falls Hotel Black River Falls
Comfort Inn And Suites Black River Falls
Holiday Inn Black River Falls
Black River Falls Holiday Inn

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