I arrived to Baraboo and was checked in by a wonderful lady at the front desk. I was given a room at the end of the hallway, which I hoped would be quiet...and it was. When I arrived to the room...it had a strong odor of some kind of air freshener. Not a huge deal, but noticeable anytime you would exit or leave the room. I guess it was better then the smell of smoke, but it was something sort of odd.
The room had a flat-screen TV and the cable picture was OK with a decent number of channels. The wireless internet signal in my room was shaky at best. If I was near the door...I could get a signal once in a while, but while sitting on the bed further from the door...I would get nothing. Maybe another wireless access point toward the end of the hall would solve the issue.
As far as breakfast the next morning...I did not eat it. The hotel provided a voucher for a free breakfast entrée and drink at the adjoining restaurant. I prefer a standard continental breakfast when you can come and go as you please and get something quick. I left early the next morning so just had a snack on the way to my next destination.
I checked out early, and the lady when I checked out was not friendly at all. She never asked how my stay was, just took my room key and I was on my way. I guess I expect a little more from a desk clerk. This probably wasn't the last impression the hotel would want me to have when I left. Doesn't give me much reason to stay there again.
HOWEVER....for the cost and the limited options in Baraboo, I probably WOULD stay there again. My room was quiet and I did not hear much noise from the highway as others mentioned. Baraboo seems like a very nice little town, and I hope to return again someday. I will keep the Best Western in mind for my next stay because of the cost and there really were no real issues with the room.
don't stay in a room at the end of the hall if you want wireless internet signal
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for the thorough review of your experience here with us. You have gone out of your way to touch on the primary concerns that today’s traveler has, and I want you to know how much I appreciate for the affirmation and encouragement to improve.
I have recently had a couple of guests share concerns about an air freshener scent. I have spoken with our head of housekeeping, and we are currently trying to figure out if it is a new product we are using or a housekeeper with an itchy trigger finger on the sprayer. I thank you for giving us this feedback, and I ask that you might share with me the specific dates you’ve stayed so that I might narrow down the housekeeper who cleaned your room.
We did recently have an issue with our wireless internet. There was about a month of spotty service, but we did have a part replaced that seems to have addressed the problem. I am incredibly sorry that this issue affected your stay, and I hope that upon your return to us you won’t encounter the same issue. If you choose to stay with us again I would suggest requesting an “Executive King” room. The rate is the same, but these rooms are designed to be a little more business-traveler friendly. There are extra outlets, larger desks, etc.
I understand your frustration with the breakfast format. I have kept your feedback in a separate file we are keeping for breakfast improvement. We changed the format in an effort to address demands from guests for specific foods and a better quality (keeping scrambled eggs edible on a buffet is difficult). We have, however, had some feedback that is leading us towards making another change in the breakfast area. I don’t know exactly what form this change will be, but I hope you are assured that we are looking to address the “on-the-run” concerns.
I would greatly appreciate if you could email me, directly, about the unfriendly check-out clerk. I want very much to address this issue, as I have had a couple of guests share this concern, but I really need to have more information to match the concern to the appropriate clerk.
I really hope our little town sees you again soon, and we would love to see you again at our hotel. Thank you again, and please feel free to contact me directly with any further information that might help us in improving,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.