We came here to go to skiing, so we were thankfully at the hotel very little. First, there were smokers permanently parked just outside the front door, so that literally every time we came in and out, we walked through a haze of smoke. My kids complained that they didn't want to walk through it everytime. Second, the entire room smelled like cigarette smoke, with the bathroom being the worst. You would have thought someone was sitting in there smoking, that is how fresh and awful it smelled. We asked for them to fix the problem, and they handed my husband some air freshener (needless to say, it didn't work). When we got home, all our clothes smelled, even ones we hadn't worn!! My kids asked why the hallways smelled like smoke too. Even though all the rooms have "nonsmoking room" signs on the doors, CLEARLY all the smokers are smoking in them anyway!!!! The free breakfast was adequate, and the kids enjoyed the VERY SMALL indoor pool. It was advertised as "heated," but it felt very cold. No adults went in, but the kids did. We will definitely be returning to this area again, but will definitely NOT be staying at this hotel again.

We stayed there the first weekend in December to visit relatives for an early Christmas celebration. The beds were extremely comfortable and we had a great night's sleep there. Daniel at the front desk was wonderful -- he is what true customer service is all about. Answered all of our questions and went above and beyond to share information about what was going on in the area that weekend. Nice touch to have breakfast at Bonzos instead of the traditional, busy, dirty, crowded breakfast area that you usually get at a hotel like this. Wait staff there was attentive and food was excellent. Yes, the carpets are worn and dirty, but sounds like they are addressing this and had it not been for other reviewers commenting on it, we may not have noticed.

The hallways were very dirty the staff at night was great but the morning women never even greeted me .the room was clean but the overall cleanliness was an issue for me I have stayed her before and might again only because the price is right

The front desk help was great, the woman in front of us was upset and I think that he handled himself very well! The bathroom was a bit small but managable. Bonzo's that is attached to the hotel was good!