We stayed 2 nights at this hotel since we were in town for a wedding. I will agree with some of the other comments - that yes, there was some funky smells in the stairwells and they had some stained carpeting... BUT, that aside, we had a nice stay. All the staff members we dealt with were very friendly and helpful. Housekeeping promptly delivered towels to our room upon request. The restaurant was also good, and the service was perfect. The food was good too! Overall the room itself was clean and comfortable. We would definitely recommend this hotel and would stay here again if we're in the area.

First of all, yes the hall carpeting is stained..but if every hotel in or near the Dells change carpeting every time it got dirty rates would be unaffordable...that being said...Daniel was at front desk when we arrived, very friendly & helpful..the room was very clean and the bed was extremely comfortable. Every guest gets vouchers for a free breakfasts at the restaurant connected to the hotel which was very nice. Overall it was a great stay!!!

We had read some of the poor reviews from this summer, but decided to take a chance. It is true that the hall carpets were stained and worn, but our room was bright, clean, fresh smelling. The room was a comfortable size, bed linens clean, easy chair in room, which I always appreciate, the bed was very comfortable, free wifi in the room.
We were in the main part of the hotel over Labor Day weekend, and on Monday it was very crowded.
The breakfast was hot, with scrambled eggs, sausage, sausage gravy and biscuits and pour your own waffles, as well as plenty of pastry, yogurt and fruit. On Sunday, the breakfast room was very crowded, with two women manning the breakfast materials and constantly replenishing everything. We had to wait for an empty table and for the items that had run out. Many people grabbed items and went back to their rooms.
Tuesday, when most guests had left, we were the only ones in the breakfast room and it was very leisurely and plentiful.
Staff was very helpful in suggesting places to eat. They even had menus at the desk. The hotel restaurant was closed on Sunday, and also on Monday because it was Labor Day. While we didn't use the pool, we peeked and it also looked very clean.
We were very happy with our stay and would highly recommend the hotel.

We have stayed in this hotel more than a few times. I think they are under new management, and it shows. The customer service was the best that i had ever seen. The staff was friendly and inviting. We have never had any problems with the rooms before, but the continue to be clean and comfortable.