We had read some of the poor reviews from this summer, but decided to take a chance. It is true that the hall carpets were stained and worn, but our room was bright, clean, fresh smelling. The room was a comfortable size, bed linens clean, easy chair in room, which I always appreciate, the bed was very comfortable, free wifi in the room.
We were in the main part of the hotel over Labor Day weekend, and on Monday it was very crowded.
The breakfast was hot, with scrambled eggs, sausage, sausage gravy and biscuits and pour your own waffles, as well as plenty of pastry, yogurt and fruit. On Sunday, the breakfast room was very crowded, with two women manning the breakfast materials and constantly replenishing everything. We had to wait for an empty table and for the items that had run out. Many people grabbed items and went back to their rooms.
Tuesday, when most guests had left, we were the only ones in the breakfast room and it was very leisurely and plentiful.
Staff was very helpful in suggesting places to eat. They even had menus at the desk. The hotel restaurant was closed on Sunday, and also on Monday because it was Labor Day. While we didn't use the pool, we peeked and it also looked very clean.
We were very happy with our stay and would highly recommend the hotel.
Room Tip: Don't get a room in the annex second floor unless you can handle stairs.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 13, 2012
Dear Recent Guest,
I am so glad you were able to visit us in Baraboo, and I am particularly happy to hear you visited Circus World Museum while you were here. Having grown up in Baraboo I take particular joy when our guests visit the local attractions and have a positive experience in our little part of the world.
I want to thank you particularly for sharing your comments about the room you stayed in. I have shown your comments to our housekeeping staff as theirs can be a thankless job, and I know they will be thrilled to know their efforts to provide clean, fresh rooms was noticed and appreciated.
Also, I want to share with you the changes we made after Labor Day to the breakfast provided our guests at the hotel. We just changed our breakfast to being a complimentary cooked-to-order provided in Bonzos, the restaurant attached to our hotel. There is seating for 2-3 times as many people as there was in our previous breakfast room. There is a full breakfast menu to choose from for all of our registered hotel guests. I really, really hope you will come visit us and try the new breakfast. We just started it last week, and so far the feedback has been very positive. I am looking forward to hearing some feedback on the change from our TripAdvisor-active guests.
Lastly, thank you for sharing your appreciation for our front desk staff. I have shared your comments with them, and I know it will encourage them to continue in their enthusiastic service to our guests. We all love Baraboo here at our hotel, and I am so glad we were able to help you enjoy it as well!
If you have any further questions or concerns please let me know. I would love to hear from you!
Christine Hutchens
Sales Manager
608.356.1100
chutchens@mars-llc.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
