I wasn't going to write a review because I felt sorry for the new management. They really need some money to update and clean this place so they need guests. After reading the other two reviews I totally agreed with the terrible review, it was gross. Couldn't wait to leave. I was able to bring my dog which was great and maybe if I had a buy one night get one free offer I would have been happy too. I would love to know the "situation" stated by lynnz52's review. I wasn't told about a situation so maybe that would have explained things and I wouldn't have been so disappointed. I stay in nice places, old places, etc. I will stay in pretty much anywhere as long as it's clean. When I was sleeping I could smell "old dirt and dust", yuck. They did have a buy two nights get one free offer, no thanks. Maybe buy one get one, but not buy two get one. Be upfront to your customers, they might be patient. It is Door County and places to stay in the summer are at a premium. They'll get visitors and maybe ones that will come back if told of the situation. I asked what the "Grand Reopening" on their website meant. All they said was we are under new managment, nothing else. Not a wise move because I won't be back.
If this is the only place you can find to stay in Door County, ask what Grand Reopening means and if...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are sorry that you were less than satisfied with your visit and wished you would have mentioned something to our staff during your stay. We strive to correct any issues that our guests may have however, we really need to be made aware of the issues in order to do so. We feel the rooms and cottages are clean and we continue to focus on improving the overall cleanliness and condition of the inn. The Ridges Inn & Suites is continuing to make numerous improvements throughout the 2012 season and our rate structure was designed to reflect this. The situation that was discussed was related to our specials. Our grand opening specials are clearly listed on our website and are explained in detail when a guest asks about them. Also, some of our rooms and cottages are pet friendly and we are happy to provide this amenity to our guests. I hope this helps explain the situation you had referenced.
The Staff of The Ridges Inn & Suites
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.