On September 4th at around 7 pm my wife brought to the front desk a glass with bug in it that she pulled off of our bed from room 1109. After watching numerous stories earlier in the week she was convinced it was a bed bug. We made every effort to keep our concern discrete at the front desk and simply asked that the hotel determine what it was and if there were more of them. The front desk receptionist called the manager whom we had a side conversation with. Again, being very discrete. We received a call later that night telling us that they checked the room and did not see anymore bugs. The manager went on to say that he confirmed that it was not a bed bug and that bed bugs could not be seen by the naked eye. Please watch the following video. Inside the glass shown in this video are bugs that are 100% identical to the bug we shared that evening. Needless to say we slept with trepidation thereafter. I wrote to the hotel strongly encouraging them to 1) take this seriously with respect to checking rooms, and 2) educate the staff, especially management, to know what to look for and how to handle the situation. I have received no response. Other than this incident we had a fine time at the Greenbrier. Generally clean, plenty to do, food is average. Yes the decor is gaudy and dated, but digestible. Best food in the place is the Asian restaurant in the casino by far. Other food is only average. We would go back with the kids again but stay in a cottage. Unfortunately, the bed bug incident will keep us from returning or recommending to others until we have confidence that it has been dealt with completely and professionally.
Bedbugs head to Chicago for summit