My sister and I went to The Greenbrier as an early birthday celebration for my 40th, arriving late in the afternoon on Friday and staying through Sunday morning. No issues with any staff--everyone was friendly, charming and funny (as we are silly when together and the staff's reactions/attention/responses reflected our happy, carefree tone/attitude). The place is huge and our bell hop took the time to orient us before taking our things to the room. Our room was lovely with a fresh decor, large bath and closet and two doubles. Great linens and very clean carpet. (We didn't find it to be run down or frumpy at all and we're picky.)
We opted out of the meal package (and had our dinner Friday night in Lewisburg, nine miles away, at the quaint General Lewis Inn). Our casual lunch at the club house and our formal dinner in the main dining room of the Greenbrier were both delicious. We tend to share food to sample more, and we liked all dishes. I'm more adventurous and like to cook so the meals weren't as fancy as I imagined, but they weren't in anyway a disappointment. Again, the staff's teamwork and attention at dinner were appreciated, but not the best I've had, however, still well above average, just not quite fully excellent.
The spa was not my favorite in the world, but I would go back and do things differently. I felt 50 minutes wasn't long enough for a hot stone massage. Next time, I'd get a facial, manicure and/or pedicure. The services are double the cost of what I pay in the DC area so I limited myself to one, as did my sister. The steam room and sauna were great and "free"! Next time I would use them longer as well as go swimming at the lovely indoor pool.
In general, I would go back with my teen-aged nieces and spend more time enjoying the facilities. Shuffle board, bowling, swimming, and walking around the resort. I would not go with my boyfriend because he doesn't appreciate the 1940s as much as I do. I was inspired by the designer Dorothy Draper and bought the book. The place is bright and bold and reminded me of "Betsey Johnson meets Dali in Wonderland"...I felt energized by the decor, but others might be taken aback!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.