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“Fun weekend trip” 4 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
East Coast
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Fun weekend trip”
4 of 5 stars Reviewed December 30, 2009

We stayed here in July 2009. This place is like a blast from the past - a sprawling resort that is quite formal. My room was are very spacious and covered in floral wallpaper. Oddly, I liked the decor because it reminded me of a grand resort from times gone by.

The food was very, very good. We had dinner one night in the Main Dining Room, which was fun and very good. Please be aware, however, that this place is very formal and jeans are not really in the dress code for the restaurants. They have a little chocolate store, which I loved!

We did a white water rafting trip and I really recommend that. It took pretty much the whole day. Beware if you get motion sickness -- not from the raft but from the trip to the river! I think I was the only one in my van who was not affected.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Sylvania, Ohio
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 25, 2009

I was disappointed all the way around. It started off with a bell hop who couldn't help with my luggage, because he was "going to be busy soon unloading a bus that is due anytime". They wouldn't even hold the door. Our room had ugly yellow roses on all four walls and shamrock green carpeting. It was so bad I had nightmares...really! The decor for the entire hotel was garish. We toured the fallout shelter and it was disappointing. It mostly shows the maintenance side of things.... boring for a woman and not worth $30. The sulphur bath was great, but it was the worst pedicure I've ever had!

  • Stayed October 2009
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 15, 2009

The resort itself is a wonderful destination for a high end getaway.
The ambiance and décor are unmatched, it truly feels like the special place that it is. The staffs as a whole were also extremely helpful and polite.
However, the food offered at the Greenbrier is mediocre at best. Drapers café offers lunch and dinner options that are below standard for such a resort. My wife ordered chicken pasta, which turned out to be cut up breaded chicken and box pasta with some sauce thrown over it. What happened to fresh pasta, fresh produce and quality prepared chicken?
Prime 44 West steak house is the Greenbriers newest culinary addition.
With our orders placed for medium rare and medium bone in ribeye ($60), two steaks appeared thirty minutes later, one of which was a quality, steak house steak 1 ½” Pittsburg style steak perfectly cooked. The other was an Applebee’s style steak ¾” thick and overcooked almost steamed, needles to say it went back to be exchanged for a new one. Twenty five minuets later, after everyone in our party had finished eating, another Applebee’s style ¾” thick and overcooked almost steamed steak appeared. This time it went back for good. After eating my friend’s leftovers and finishing my $20 glass of wine I left disappointed. The thing is, when you claim to be a steak house in a 5 star resort the steak you serve had better be good, it was not.
Our last food mistake was eating frozen pizza and chicken nuggets passed off as wings in the Tavern casino ($55)
The moral of the story is, when you pay for good food, you expect good food!
The Greenbrier is way off the mark with its food. The new owner needs to invest in half a dozen top quality chefs that serve fresh honest good quality food not the fancy pretentious menu they currently have. Why would you invest millions on a new casino when you have below average food?

  • Stayed December 2009, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Virginia
Top Contributor
145 reviews 145 reviews
32 hotel reviews
Reviews in 60 cities Reviews in 60 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed November 30, 2009

The Greenbrier is a must-do transport back in time. Despite the beauty of this classic resort, the main hotel/grounds are marred by current construction to build a new underground mega- casino. There are plans to build new golf courses and many new homes. The charm and seclusion can't last much longer. All the employees are extremely supportive of the new owner and the casino. Though a little bit worn, the place still oozes charm. Though undeniably gaudy by modern standards, I wouldn't update the look. The hotel and its employees make the place special despite the inconvenience of the construction. I do have one major complaint: the food is (exhorbitantly) priced inversely proportionate to its (inferior) quality. Both the main dining room and bar have great ambiance, but I really had to shake my head at the low quality , bland taste, and lack of presentation of the food in both. Terrible. The town of White Sulphur Springs literally has NOTHING, so unless you want to drive into Lewisburg, which you don't because you want to be wrapped in the time warp, you are stuck with less than mediocre dining options. One does not go to the Greenbrier looking for a bargain, but for quality. While I am no fan of the all-inclusive, give me a break on the nickel and diming.

  • Stayed November 2009, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 22, 2009

The ole girl is on the decline.. The casino is tacky.. the rooms use to sparkle now they are headed down hill.. clean but not what they were. they are beginning to look worn and reflect a lack of attention. Hope she doesn't become Grey Gardens.. like. New owner is building a huge casino size of a football field and the elegant but fun resort is going to become Branson Mo. and 59.00 rates.. It won't last long

  • Stayed November 2009, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Virginia
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 17, 2009

1st time visitor on recent Tribute to Virginias package. Drastically reduced room prices and 20% off of activities. It is still not a cheap weekend by any means. At check-in, to which we were cheerfully directed by at least 3 persons, we are informed by the young desk clerk that we were very lucky as we had been placed in The Presidential Suite. Frankly, I did not know the significance of that. We soon learned that we had two floors of history, original volume literature, art, antiques, a private patio, grand piano, and Ike's autograph all to ourselves. How cool. We have no earthly idea why, in a largely packed resort, we have the best room there for the price of $84 per night. I played golf and, met some good folks on a perfectly kept golf course, The Meadows. I was underwhelmed by the service at the Golf facility, but that is minor.
We had one dinner as a Tribute to the Virginias buffet. The salads, sides and meats were ok, the desserts were fantastic. Having grown up in WV, country cooking just isn't my favorite for eating out. Second dinner was a late reservation at Prime 44 West, the new steakhouse, The complimentary cornbread was an especially nice touch. Food and service were top notch, everything you expect from a really good upscale steakhouse. Afternoon Tea at was an event, the main lobby areas full with mulitple tea and cookie stations with a grand piano in the backround. The Lobby Bar made us fantastic, albeit pricey, Bellini Martinis The new Tavern Casino is very small by casino standards but has a different, classier atmosphere than most casinos. If they can maintain that atmospher in the under-construction casino, it will be like no other casino in the country. No comp drinks but didn't lose money. The Greenbrier makes clear that there is a dress code. However, we noticed it repeatedly breached by many, no doubt the Tribute package brought a lot of first time visitors. Everyone is made to feel comfortable and important by the staff. The staff are mostly local West Virginians so we were right at home. The Sommelier, Lori, was so nice to us and a true pleasure to meet. She stopped us the next day just to ask how we were enjoying our stay. The decor is a little strange at first but the longer you are there the more you understand how it all fits together. The Bunker Tour is a history buff's dream. We did a little shopping and purchased one truly unique leather item. Everyone should bring comfortable walking shoes is a lesson my wife learned. In short, we had a truly memorable experience that you cannot place a price upon. We were fortunate that Jim Justice allowed new visitors to experience The Greenbrier. If nothing else, I am convinced that historical, grand treasures like it must survive. Staying two nights in the Presidential Suite, listening to Wynton Marsalis playing Christmas jazz in the suite's study, my wife and I getting dressed up, and going out to dinner and the casino. Though I am sure that I will never have such accomodations again. we will be going back. It is truly an escape from the real world. In a fully booked hotel, the place just never seemed crowded. That is my highest complimnet.

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fayetteville, nc usa
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 16, 2009

Second time visitor. So much to do but all is just timing to await your next meal or drink prices and amenities
Wonderful health club but no ability to wash down the machines pre and post exercise and in time of H1N1 this seems short-sighted.l
Drinks at $4 for well drinks and $11wine. $7 beer were daunting. Wont go back

  • Stayed November 2009, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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