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“Expensive but what do you expect for the best” 4 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Certificate of Excellence
new york
Top Contributor
52 reviews 52 reviews
21 hotel reviews
110 helpful votes 110 helpful votes
“Expensive but what do you expect for the best”
4 of 5 stars Reviewed April 16, 2006

After a few days at the nemacolin we drove to the greenbrier and I was expecting to be disappointed. I love old grand hotels but they always seem to be in some type of disrepair. The photos of the resort do not convey its magnitude , it is stunning to drive up to main entrance and the resort is in superb condition. The grandeur of the resort is amazing. Now our upgraded room was $360 per night, but there is a $19 pp charge for the resort and tipping and the meal plan is $100 pp (breakfast and dinner.. no drinks), at least the kids eat free. So not much change of out $650 per night for a family of 4.

The room was nice but did not compare to the nemacolin, then again, it should not, given the age of the resort. It was perfectly adequate. We opted for a sulphur soak for $40 each to check out the spa and it was enjoyable, it was clean and updated in a historic sense. The indoor pool was unbelievable, an olympic size pool with 9 foot deep end and extended shallow end for the little ones. Loved the swimming costume dryer in the change room. Walked down to sam sneads for dinner through the gardens and the restaurant looks out over the course which was in full bloom. The meals were excellent and got a shuttle back to the main entrance.

The kids in the kids club again and they raved over it, it was run by more seasoned professionals than just young people. We played the greenbrier course $185 pp and it is great old course, just a little surprised a few holes are squeezed in near a busy road. They have nice outdoor pool but was just opening up in few days and the morning walking tour took you out past the old white golf course which looked better than the greenbrier golf course to me.

My spouse took the free tour of the resort and enjoyed leaning about the extensive history of the resort. They have a great cinema and decent shopping and afternoon tea. We were worried about the mini desserts having nuts in them during the afternoon tea, and they brought cookies just for our son. Well done, nothing like having tea sitting in couches listening to people play the violin and piano. We are only in our early 40s but still enjoy the classics.

Breakfast was in the main dining room which was very nice, had trout and some quiches. We had dinner Sam snead's both nights and avoided having to dress formally in the main restaurant. Service was great and friendly. Plenty of pictures/info on Sam Snead all through out the restaurant. Also not fair to spoil other people special night in main dining room with young kids.

Eldest son 7, did the introductory falconry training on the day we left, he enjoyed it immensely.

So we ended up spending $2k for 2 night, which is not cheap but have no regrets about it. Would love to take my mother here one day, she would love it.

  • Stayed April 2006
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,783 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
Date | Rating
  • English first
  • Portuguese first
  • Swedish first
  • Any
English first
Bowie, Maryland
1 review
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 14, 2006

This was a Christmas present from my DH - 4 days/3 nights by myself (my hubby stayed home with our 4 kids, the oldest is 7 -- yes, he is Mr. Incredible!). Anyway, it was WONDERFUL!!! Just before leaving, I read reviews and was concerned about other reviewers' comments about rude staff. Nothing could be further from the truth! The staff was EXCEPTIONAL! The food was OUTSTANDING! The decor (especially for Christmas) was PHENOMENAL! Even the room with its bright colors worked for me! If you love to dance while dining, go to the Chesapeake Room for dinner. The band was EXCELLENT and I loved watching so many (young [even little children] and old) dancing to music from the 50's and 60's. If you prefer the more formal atmosphere, go to the main dining room - complete with a finger bowl at the end! Either way, I LOVED having the chance to wear evening gowns to dinner! For you spa lovers, theirs cannot be beaten! Lynn and her staff (especially Donna - GREAT hospitality) will simply WOW you! I literally lived there for four days - great baths/soaks (these are actually individual bath rooms! AWESOME!), great wraps (Rose Petal!!!!) and great facials (the Pinnacle is a MUST). If you love water with your spa treatments, try the Mountain Soaker! For lunch, Draper's Cafe has THE BEST crab cakes and an awesome baby greens salad with candied pistachios and an out-of-this-world raspberry vinagrette (the chef willingly gave the recipe!)! Draper's also has a wonderful buffet breakfast, and they'll gladly let you go "off the menu" (I did for my omlette)! Greenbrier is HUGE and I got lost a couple of times, but was rescued by a wonderfully patient bellmen (thanks, Walter!). The bottom line is that Greenbrier is EXCELLENT in every way! Yeah, it's pricey, but TOTALLY worth it! Hope this helps!

  • Stayed December 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia beach, virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 29, 2005

We stayed at the Greenbrier for 2 nights just before Christmas, in a cottage on Spring Row. It was like being in a Christmas wonderland from the moment we arrived. Beautiful, live Christmas trees everywhere - indoors and out, gracious service, lovely accomodations and delicious food served beautifully. After checking into our 1 bedroom cottage, we lit a fire and were relaxing before dinner, when our doorbell rang. At the door was a Greenbrier staff person, who welcomed us to the resort and presented us with a beautiful red pointsettia and a large box of scrumptous, homemade chocolates, accompanied with a note addressed to us, by name, welcoming us and wishing us a happy holiday and a wonderful stay. The next morning, while enjoying coffee by the fireplace, which worked perfectly, we heard the sound of jingle bells. Looking out to the park in front of our cottage, we saw a beautiful horse drawn sleigh with 6 people enjoying their ride, wrapped in plaid lap blankets. What a beautiful sight! Our dinners in the main dinig room and the Sam Snead room were delicious. One night we went to the Old White Club, in the main building, where we heard a wonderful jazz trio with a fabulous singer - Jane L. Powell. We plan to return next year and will bring all the children, ages 3 to 20, to stay for several days, including Christmas day. I can't imagine anyplace better to enjoy the holidays with family and friends. There's something for everyone! And we'll be sure to take a sleigh ride.

  • Stayed December 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 29, 2005

My family stayed at the GB for Thanksgiving and had a very enjoyable 3-day stay. The lovely, if over-the-top, decor made it seem truly like a stay out of workaday reality, just what we wanted. Staff were friendly but refreshingly unobtrusive, didn't hover, introduce themselves endlessly, etc., just got the job done. I used the spa services twice and found the facial and massage both excellent. The spa facility, as most of the hotel, is older, but to me the "step back in time" was just fine, and everything was spotless, no small achievement in such a large, old building. Attention to detail everywhere. The food was terrific, we all agreed. There were numerous activities, certainly plenty for a 3-day stay. We'll go back for a winter weekend, when rates are lower, but the holiday experience is one we'll probably repeat, also.

  • Stayed November 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda, MD
2 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 27, 2005

I was surprised to read several negative reviews of the Greenbrier recently in this forum. I've had excellent meals there several times over the years, but for Thanksgiving 2005 I stayed for three nights with relatives, and we all loved it. The resort was at capacity--1,800 guests and 1,800 staff. Little kids and teenagers had their own activities. We're not golfers, so we chose the 1950s nuclear bunker history lectures, current movies nightly, swimming in a big 1912 pool, spa treatments, falconry lessons, shopping onsite, Antiques Roadshow talks, live music groups and a handbell choir. Meals were elegant--modified American plan rate includes full breakfast and dinner, and you won't want anything more. Our rooms in the West Va. wing were large, comfortable, well-appointed and spotlessly clean, with linens changed daily. The walk to the main hotel was long, though, and elevators were slow. I enjoyed the complimentary USA Today and Internet access. Overall, the experience was quite similar to a high-class ocean cruise, without mal de mer. Try the Greenbrier for a winter weekend when, I understand, prices are very affordable for so much luxury.

  • Stayed November 2005
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, WV
1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 25, 2005

The Greenbrier is a wonderful experience however, certain portions are overated. The staff is very accomodating and most happy to meet your needs. The facility although, an older facility is spotless and well maintained. Skip the spa, too pricey for their poor staff, who would not make a 1 star hotel look good. Do enjoy the pool, bowling alley and an abundance of shopping. With exception to your room and meal plan The Greenbrier does not have to be as an expensive of a get-away as most portray. You do not have to participate in all of the extras, only if you choose. There are lots of complimetary amenities that are included in your room, such as, complimentary coffee/tea service in the lobby, newspaper delivery to the room, ice service, etc. Everyone should visit atleast once.

Stayed November 2005
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
18 reviews 18 reviews
16 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed November 14, 2005

This was our third trip to the Greenbrier. We live in DC and this has become a favorite long-weekend spot for us in the autumn.

The highlights: Bunker Tour, Sporting Clays (incredible course and very helpful guide there), dinner and lunch at both the Old White Room and Sam Sneads. Service and food were excellent in both places. The grounds are GORGEOUS and we enjoyed the beautiful weather and did a lot of walking around. Loved having our MAP breakfasts delivered to our rooms, especially on days we had to start in jeans (Sporting Clays).

Some challenges:

Noise: On Friday morning at 9am, there was a jackhammer outside our door. Perhaps they felt it was ok, since after 9am, but we had come in the night before and were looking forward to sleeping in a little. Also, we were in a room where every time the plumbing was used in the adjoining room, heard very loud and squeaky pipes.

Drapers: Food was good, but service was TERRIBLE. Took us 1 hr to get our lunch served. Granted, there was a convention and many conventioneers went there for lunch, but you'd think they would have prepared to accommodate the large crowds. When we were sat at the table, still some crumbs and the previous person's check on the table. Just something I wouldn't have expected at the Greenbrier. Meanwhile, lunch at Sam Sneads was elegant, beautiful view, and impeccable service/cleanliness. We would definitely skip Drapers next time.

General: This is a big place, and there was a convention going on when we were there, so I don't believe this is the kind of place you'd go to if you want "personalized" experience (like the Boulders in AZ, where everyone seems to know your name!). Though service was above average almost everywhere, it was definitely impersonal. One exception: one afternoon we came back to the room to discover a note and chocalate/flowers from management, which we expect is because we were return customers? That was a nice touch.

I also agree with a previous poster about the comforters in the rooms; a little outdated and would love to see a big fluffy down one next time we're there! Bathroom amenities are great at the Greenbrier, by the way. Nightlight, shoe-horn - both came in very handy!

  • Stayed November 2005
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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