The Greenbrier is a wonderful experience however, certain portions are overated. The staff is very accomodating and most happy to meet your needs. The facility although, an older facility is spotless and well maintained. Skip the spa, too pricey for their poor staff, who would not make a 1 star hotel look good. Do enjoy the pool, bowling alley and an abundance of shopping. With exception to your room and meal plan The Greenbrier does not have to be as an expensive of a get-away as most portray. You do not have to participate in all of the extras, only if you choose. There are lots of complimetary amenities that are included in your room, such as, complimentary coffee/tea service in the lobby, newspaper delivery to the room, ice service, etc. Everyone should visit atleast once.