This was our third trip to the Greenbrier. We live in DC and this has become a favorite long-weekend spot for us in the autumn.
The highlights: Bunker Tour, Sporting Clays (incredible course and very helpful guide there), dinner and lunch at both the Old White Room and Sam Sneads. Service and food were excellent in both places. The grounds are GORGEOUS and we enjoyed the beautiful weather and did a lot of walking around. Loved having our MAP breakfasts delivered to our rooms, especially on days we had to start in jeans (Sporting Clays).
Noise: On Friday morning at 9am, there was a jackhammer outside our door. Perhaps they felt it was ok, since after 9am, but we had come in the night before and were looking forward to sleeping in a little. Also, we were in a room where every time the plumbing was used in the adjoining room, heard very loud and squeaky pipes.
Drapers: Food was good, but service was TERRIBLE. Took us 1 hr to get our lunch served. Granted, there was a convention and many conventioneers went there for lunch, but you'd think they would have prepared to accommodate the large crowds. When we were sat at the table, still some crumbs and the previous person's check on the table. Just something I wouldn't have expected at the Greenbrier. Meanwhile, lunch at Sam Sneads was elegant, beautiful view, and impeccable service/cleanliness. We would definitely skip Drapers next time.
General: This is a big place, and there was a convention going on when we were there, so I don't believe this is the kind of place you'd go to if you want "personalized" experience (like the Boulders in AZ, where everyone seems to know your name!). Though service was above average almost everywhere, it was definitely impersonal. One exception: one afternoon we came back to the room to discover a note and chocalate/flowers from management, which we expect is because we were return customers? That was a nice touch.
I also agree with a previous poster about the comforters in the rooms; a little outdated and would love to see a big fluffy down one next time we're there! Bathroom amenities are great at the Greenbrier, by the way. Nightlight, shoe-horn - both came in very handy!