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“Overrated and Overpriced!” 1 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Arlington, VA
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
53 helpful votes 53 helpful votes
“Overrated and Overpriced!”
1 of 5 stars Reviewed September 3, 2005

My wife and I recently stayed at the Greenbrier. What a let down. We arrived at 4:30 p.m. and were shown to our room by a poorly-trained bellman who appeared confused and then screamed "J---s Ch---t" when he misspoke during his presentation of the room. This is highly offensive behavior and is unacceptable at a hotel that bills itself as one of the premier resorts in the world!

Our room was decorated in a tacky, floral style dating to the 1980s. The towels were old and very rough on the skin and the comforter was vintage 1980. Worst of all, our tub was clogged and would not drain.

Dinner was average, but far from the exceptional cusine I have enjoyed in Washington, D.C. and New York City. The bellman mentioned that we could have an "upscale dinner" for an additional $55/person, but I felt that for $550/night, our dinner should be excellent without an additional charge. I soon learned that at the Greenbrier, nearly any service beyond a roof over your head is an additional charge. (If you want ice in your room at any time except the standard 5 p.m. delivery, expect to pay a fee!)

Since it was our anniversary, a single photo was included in our package. The photo shop had a problem with their chemicals, so we were told that the three shots they took of us would be mailed to us. We were then told to select one and return the other two or we would be charged for each additional photo even though it was their error that didn't allow us to make the selection at the hotel!

When asked upon check-out how my stay was, I related my concerns to the supervisor at the front desk. In return, I was told in a rather condescending and dismissive tone that she would inform the staff of my concerns and then she had the nerve to invite me to come again soon! This facility is far over-rated. I have stayed in Rennaisance Hotels that were far superior in accomodations, service, and cuisine! This is a metiocre facility with a staff in need of serious training in customer service. I will never be back!

  • Stayed September 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,597 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (405)
Date | Rating
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  • Portuguese first
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English first
Novi, mi
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 20, 2005

We spent a wonderful six days here in August, and didn't even begin to do everything on our list. Our kids, ages 7 and 10, can't wait to return. Although extremely expensive (and the add-ons for service and activities do seem outrageous), the professional service, wonderful grounds, and abundant activities were worth it. Every member of our family rated it as one of our top three vacations (and we have vacationed at some great places worldwide). The staff made the kids feel welcome and they really enjoyed the chance to dress up for dinner. There was enough variety in the delicious meals that we never worried about eating in the Main Dining Room every night. We found the junior suite to be large enough for the family (king size bed with queen size pull-out sofa), especially since we were out golfing, fishing, etc. for most of the day.

  • Stayed August 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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