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“Perfect in every single way!” 5 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Certificate of Excellence 2014
Fairmont, WV
Top Contributor
148 reviews 148 reviews
47 hotel reviews
Reviews in 58 cities Reviews in 58 cities
63 helpful votes 63 helpful votes
“Perfect in every single way!”
5 of 5 stars Reviewed August 29, 2014

This is the most wonderful resort I've ever enjoyed. We've been here three times and it's still amazing! The staff are just wonderful--they make you feel welcome and pampered. The resort itself is a "trip back in time"--very rare these days. Everything is very well-maintained and inviting. Yes, it's expensive but well worth it! We were there for the Business Summit--really enjoyed the food, the atmosphere, the wonderful, caring staff and our whole experience!

Room Tip: We were in a corner room on the 2nd floor; very private, very quiet and spacious, too. Be sure to t...
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  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, August 30, 2014
Thank you for taking the time to write a review of your recent visit. Your kind words for our staff members are greatly appreciated; we believe they are our greatest asset. We could accomplish nothing without the dedication of over 1800 team members. Thank you for the pictures that you posted. The Greenbrier has over 700 rooms; each one is so unique that no two are exactly alike. We were proud to once again host the West Virginia Business Summit and we look forward to welcoming you back for years to come!
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1,688 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (441)
Date | Rating
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  • Portuguese first
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English first
Miami, Florida
Top Contributor
479 reviews 479 reviews
70 hotel reviews
Reviews in 104 cities Reviews in 104 cities
178 helpful votes 178 helpful votes
3 of 5 stars Reviewed August 27, 2014

Attended a convention at this resort that had been built up as being the best of the best. I left feeling as if my pockets had been picked and bewildered as to why it had such fame. Service was good. Room was below average. Torn carpeting in the living area and closet. A closet with one bar for clothing and hooks around the walk in closet. Very outdated decorating and bathroom. I was bothered by the costs. 2 drinks delivered to our room $65. Breakfast buffet $35. Cereal and yogurt $28. Never again. My first and last time at The Greenbrier

Stayed July 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review, August 28, 2014
Thank you for taking the time to leave a review; from your comments, it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come to expect. It is our belief that our first priority at The Greenbrier – no matter one’s official duties – is to sincerely care about our guests and their enjoyment of the resort. This is the essence of ladies and gentlemen serving ladies and gentlemen. Your atypical experiences concerning your room accommodations are disappointing, and I am following up with the teams involved to ensure that issues of this nature do not recur in the future. I would be happy to discuss in detail your stay, concerns and disappointments. I may be reached at 304-536-7830 or robert_mickey@greenbrier.com. We remain at your service and we hope to regain your faith in The Greenbrier
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Chicago, Illinois, United States
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 27, 2014

The Greenbrier truly is "America's Resort". The staff are friendly, accommodating and kind. The restaurants are terrific and delicious. My wife and I particularly enjoyed 44 West steak house and the restaurant Sam Snead's and Slammin Sammy's. The Forum is also very good!

The pool staff were great and always quick with a fresh towel or a cold refreshment on a warm day. We enjoyed the hiking trails and the shuffle board area.

This was our 4th stay in the last 5 years. I hope to be back again soon!

Room Tip: Stay in the Spring Row cottages. They cost a little bit more, but they are private and close to eve...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Robert M, Manager at The Greenbrier, responded to this review, August 28, 2014
We are so happy to hear how much you enjoyed your recent return visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back!
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Charlotte, North Carolina
Top Contributor
162 reviews 162 reviews
80 hotel reviews
Reviews in 92 cities Reviews in 92 cities
390 helpful votes 390 helpful votes
4 of 5 stars Reviewed August 27, 2014

I’d long heard of the grace and beauty of the Greenbrier Resort, and of the top-notch service afforded there. As I attended a business meeting there recently, the resort certainly lived up to its reputation. My room was brightly and exquisitely detailed, the bed was super comfortable, the shower piping hot, and even the internet service was fast. For some reason, there was no coffee maker in my room (a must in 4- and 5-star hotels now), and there was a phenominal amount of clutter on every surface of the room. I had to move magazines, papers, and a make-up mirror to place my laptop on the desk, and then climb under the desk to plug it in. While the bathroom was well-detailed, there was no counter space to place my modestly sized toiletry bag.

Décor throughout the resort is bright, bordering on gaudy.

The attentiveness of the staff brings back an era long-forgotten in most of today’s hospitality establishments. Prompt valet service, attentive front desk service (and a glass of champagne at check-in!), quiet and well-executed housekeeping, and a bell staff always immediately available, all made for a great stay.

We toured the bunker, which was a very interesting aspect of the visit, although at $32+ per person, it’s pricy. Our guide was excellent, and very engaging. You must leave your camera and other electronics behind while you tour, and unfortunately, the book that provides details on the bunker and a history of the resort is no longer available, and we were told that the book “might” be available in November or so.

Food & beverage service was great; we ate in Slammin’ Sammy’s and Sam Snead’s, and enjoyed happy hour in the lobby bar – all nicely executed, and the food in the restaurants and at our banquet meals was very tasty.

All of this said, the once considerate resort, steeped in southern manners, now forces itself upon you in fees, similar to a stay at a Las Vegas or Orlando hotel or motel. There is now a MANDATORY Historic Preservation Fund fee of 6.5% on EVERY purchase at the resort, even food, beverage, and items in the shops, along with rooms. Further, a 20% SERVICE charge is levied on every food & beverage item, regardless of the size of the party. The Southern elegance of respect for their guests is gone, and they’ve now sold out to the “let’s fee them to death” syndrome, which is very unfortunate.

Hotels, resorts, and other establishments fully understand that the cost of upkeep is a cost of doing business, and should not be passed along to the very guests who have elected to pay dearly for the privilege of staying there. Tips should be left to the discretion of patrons who receive good service, or not. Guests should continue to protest the now-mandatory Historic Preservation Fee, and urge the Greenbrier to roll actual costs into the room and related charges, as other businesses do. Can you imagine how you’d feel if your local automobile dealership assessed a 6.5% fee on your car purchase, and told you it was for upgrading their dealership???

Enjoy the stay, protest the annoying fees…

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, August 28, 2014
Thank you so much for taking the time to let us know about your recent stay. We are honored that overall you had a wonderful visit and enjoyed your stay with us. The Historic Preservation Fund (HPF) of 6.5% is collected to preserve and protect landscapes, buildings, and amenities that have played a meaningful role in The Greenbrier’s past while carefully planning the continuous improvement for the future. The Justice Family is dedicated to not only preserving The Greenbrier, but also to its continual improvement for the enjoyment of generations to come. While allowing us to accomplish these goals, the proceeds from this fund will also have an important economic, environmental, and educational impact on the resort, its surrounding communities, and the state of West Virginia. Our goal by being transparent with the HPF was to involve our guests and members in the importance of preserving The Greenbrier for future generations and to show our appreciation to you; knowing fully that we can not preserve The Greenbrier without your support. We apologize that we obviously did not accomplish this goal during your recent visit. Your goodwill and patronage is extremely important to us. We are hopeful that upon reflection you will agree with the absolute necessity of this fund and accept the appreciation of over 1800 members of Team Greenbrier and their families for your contribution to the continuation of The Greenbrier for many years to come.
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Tucson, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

Can't recommend enough. Without a doubt The Greenbrier Hotel is my favorite in the world. Like stepping into a warm embrace it is a special place unlike any other. The Greenbrier is full of history and you shouldn't miss the hotel tours or a visit to the "shelter." These are not to be missed. The grounds are exquisite. Everything is immaculate. This is a "grand old lady" to be appreciated. The rooms are warm and comforting with every amenity provided. The shops are unbelievable! The golf courses are treasures and you can play where the pros play The Greenbrier Classic every July. There is tennis, croquet, horseback riding, skeet, trout fishing, bowling, afternoon tea, too much to list. Don't miss the indoor pool. Holiday decorations are beautiful. Many "event" occasions are planned during the year. The Greenbrier Hotel should be on everyone's "Bucket List."

Room Tip: Each room is different. Ask for a room close to the amenities that are most important to you.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, August 29, 2014
We are so happy to hear that The Greenbrier far exceeded your expectations! WOW, it was simply amazing to read your review. Thank you for all of the gracious compliments. We have been welcoming guests since 1778 and have had 236 years of experience in providing exceptional customer service. We look forward to welcoming you back soon.
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Asheville, North Carolina
Top Contributor
107 reviews 107 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed August 26, 2014

This is my first visit to the greenbrier and hopefully not my last. The hotel is a historical experience of days gone by. The service was top notch. So far all the food has been excellent. The outdoor pool is gorgeous with views. The locker room at the pool is equipped so that you can clean up, shower and dress for your next activity. The casino makes you feel like your are in Monaco with a 10pm toast of champagne. Be aware men have to wear pants and jacket in there. The grounds are stunning. Also nearby is the greenbrier river trail for biking or walking. Well maintained with very nice camping spots. Just another activity to do while here. The decor is just fun inside the hotel, bold Dorothy draper colors.

Room Tip: The intermediate standard is nice and large. Try to get a corner room for less noise.
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, August 28, 2014
We appreciate you taking the time to leave a review! We are thrilled to learn that you enjoyed your first stay with us. Thank you for pointing out that we do have a dress code in the evenings as part of our 236-year history. Gentlemen are asked to wear a jacket and tie in the Main Dining Room for dinner and a jacket in the Casino Club after 7:00pm. Casual dining venues as well as room service are available for those that prefer a more relaxed atmosphere. We look forward to welcoming you back to The Greenbrier soon!
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Richmond, Virginia
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 25, 2014

We have visited the Greenbrier 10 times over the last 22 years. We always have a wonderful stay. We had not visited in about 6-7 years yet many staff members remembered us and gave us a warm welcome. Every other time that we visited, we were able to check into our rooms as soon as we arrived and our accomodations were just as reserved. This time, the hotel was very crowded- the New Orleans Saints had their training camp there- team members, (who were very friendly) their families, and fans filled the hotel to capacity. We couldn't check in for a long time & our children's room was not as close to ours as expected. Surprisingly, our first room also had a houskeeping issue (the housekeeping had always been excellent) After checking in, I went down to the front desk to ask for another room on that floor. The desk person found another room across the hall & I moved into it. Based on previous stays I was surprised by this bump in the road but I liked the new room. The next morning I received a call from the asst. manager who apologized for the service failure- I said it was surprising but ok. He insisted that the check in should have been less stressful and treated me to a massage in the spa. I was impressed that the front desk person thought to tell the manager that we had some difficulty checking in and that he was so concerned about it. My children said, "What do you expect? It's the Greenbrier!" The massage was the best I have ever had and so relaxing. (I want to go back just to have another massage!)
We ate breakfast in the Main Dining Room each day- what a treat! We had dinner in the Main Dining Room 2 nights and Sam Sneads one night. All of the food was great. The night at Sam Sneads, one of my sons who had just turned 21 ordered a beer and was carded. The server saw that he had just had his birthday and she made him feel special the whole meal.
My children enjoyed many of the activities including shooting, off-road driving, bowling, going to Saint's practice and playing many games of shuffle board with us. My husband and I enjoyed the pool, taking long walks, and the fitness center. We thought that we might just see our children at meals but we all spent a lot of good quality time together- that was priceless!
The casino (which was new for us) was very nice and tastefully done. As with the rest of the hotel, the employees there were top notch.
As we were leaving to drive home, a doorman who we have seen for years remembered us. As he tucked us into our car with bottles of cold water for the trip he said, "We don't want you to go. We'll miss you. You're like family to us." That summed up how we feel at the Greenbrier. We have visited in the spring, summer, and winter- all seasons are special at the Greenbrier!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, August 26, 2014
We are so happy to hear that The Greenbrier far exceeded your expectations! Thank you for all of the gracious compliments. For over 236 years The Greenbrier Resort has taken great pride in “ladies and gentlemen being served by ladies and gentlemen”. It is our sincere belief that our first priority at The Greenbrier – no matter one’s official duties – is to simply care about our guests and their enjoyment of the resort. We are so honored that you think of us as family, because we certainly feel the same way about each and every one of our guests. We look forward to welcoming you back soon!
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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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