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“Draper's good food” 4 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Rome, Italy
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Draper's good food”
4 of 5 stars Reviewed July 30, 2014

The restaurant is very adorable inside, with pink and floral decorations. There are many choices on the menu, unlike other restaurants. Staff is extremely kind. Good wine. Great steak stir-fry and really good fried chicken served with mashed potatoes, green beans and gravy. We also got the brisket chili for appetizer which was Ok. The ice cream is not the best.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, July 31, 2014
We are so happy to hear that you enjoyed your meal at Draper’s. The Banana Splits at Draper's are impressive and definitely something that may need to be "split." Other $8 desserts that we highly recommend include The Forum's Classic Tiramisu, The Golf Club's Banana Cream Pie, Draper's Carrot Cake and Draper's Cheesecake. We look forward to your next visit to The Greenbrier!
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
Date | Rating
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English first
Newport News, Virginia
Top Contributor
159 reviews 159 reviews
43 hotel reviews
Reviews in 67 cities Reviews in 67 cities
258 helpful votes 258 helpful votes
3 of 5 stars Reviewed July 30, 2014

This was my third visit to the Greenbrier, the last being about 10 years ago. I was there for a conference. Arrived July 24, departed July 27. Have stayed in 5 star resorts worldwide as well as standard hotel/motel lodgings. Each type of lodging packages itself differently. The Greenbrier needs to decide what sort of property it is on a go-forward basis. The "resort" experience does not co-exist with the "motel" experience. The Greenbrier is in the midst of an identity crisis. Are they a football venue catering to football fans? A golf resort catering to golfers? An adventure resort, catering to those seeking outdoor activities? A casino resort? Pick an identity and stick to it. Sorry Greenbrier, but you can't be all things to all people and serve anyone well.

By way of example, dress codes are no longer being enforced. On three separate occasions, I saw young men walking about the building in baggy jeans, with boxers hanging out the top and baseball caps. On one occasion, a young man was shirtless walking thru the cameo ballroom in bedroom scuffs and shorts (again with boxers hanging out). Meanwhile, members of our conference had to "borrow" ties for their 8 and 10 year old sons to wear to dinner in the dining room with a jacket. Either you enforce dress codes for all guests or you don't, but a consistent decision must apply to all. Folks will know if they want to visit based on your policies. While having multiple dining alternatives is nice, the servers in the Forum barely speak English; not what you expect at a five star resort and the food was quite poor. Concierge service is spotty. Front Desk service is lacking. I can't recall exactly how many times staff members said "I'm so sorry about that" but never did anything to fix the problems.

Here's my overall pros/cons:

Pros:
1. Beautiful public rooms (be prepared for Dorothy Draper floral decor).
2. Great bellmen.
3. Delicious food and service in Prime 44 West (a $50 per person up-charge applies if you are on a meal plan, plus "extra" historic fee)
4. Beautiful grounds that are well maintained.
5. Hubby thoroughly enjoyed the Falconry Class.
6. Canopy Tree Outing was fun, but would be even better with a different outfitter. (Bring back NAR from a few years ago. They were great! At Adventures on the Gorge guides kept remarking about "special" Greenbrier guests. We felt very much singled out and not in a good way. Never got served lunch, despite a 1.5 hour wait, while others around us were served. After 4 phone calls to concierge, we got a $50 credit off the outing, but that is not much compensation for my diabetic husband who didn't get to eat for 9 hours.)
7. All meals/service in the main dining room was OK for us. We had buffet breakfast three times and dinner once. A little bit of a wait (maybe 10 minutes one morning for breakfast, but otherwise service was fine.)
8. Artist's shops and President's cottage were nice to visit.

CONS:
1. Front desk staff is poor. Both check-in and check-out were cumbersome. Took 45 minutes to resolve billing errors at check-out. (Watch your invoice carefully!). Also be prepared for extra charges (historic fee and resort fee and taxes)
2. Concierge service was spotty at best. Depending upon who was working. Newer staff members had no idea how to answer our questions (For instance what should be worn to Canopy Tree Outing?)
3. Housekeeping was hit or miss. Our room (3138) was dusty and had spider webs on the walls.
4. Ventilation in our room roared all the time...no matter what temperature the thermostat was set. (We asked for a quiet room at check in and were shocked to arrive at room 3138, which backs up to the elevator! Wasn't a problem though because the roar of the A/C drowned out the clanking of the elevator. We both tried to sleep with ear plugs and did not have a good night's rest the entire trip. A/C blew right on the bed-at bed level. We finally used the luggage stand and piled suitcases in front of the unit to deflect the air upward.)
5. Valet parked our car ($27 per day plus historical fees, taxes). When car was returned to us, all adjustments (seat, steering wheel, radio) had been changed. Anything that could be adjusted had been changed. Seat was slid all the way up, steering wheel all the way down, radio turned to an evangelical channel. Very odd! Valets should not tinker with the vehicle settings.
6. Dinner at the Forum was poor. We both sent back our entrees after one bite. Hubby got sick later that night (bad salad?). Servers do not have English as a first language. Very hard to understand for them and us.

Unfortunately, for us, the pros do not outweigh the cons at the Greenbrier. For the expense, a better resort experience could be had at any Ritz, Intercontinental or Four Seasons. Can't recommend a visit to the Greenbrier until they sort out their identity crisis.

Room Tip: Don't pick 3138. Noisy. Backs up to elevator. A/C roars!
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review, July 31, 2014
Dear Guest, Thank you for taking the time to complete a review regarding your recent stay at The Greenbrier; and please accept our sincere apologies for the shortcomings and disappointments you shared. Your atypical experiences are of course unacceptable and there is no excuse that we can offer for these lapses in services. I am following up with the appropriate teams to ensure that issues of this nature do not recur in the future. At The Greenbrier we are proud of our time honored traditions; such as our dress codes that have meant so much to generations of guests that have returned again and again to The Greenbrier. At the Greenbrier we have lived by the identity of “Ladies and Gentlemen serving Ladies and Gentlemen” for over a century. I assure you if a member of our staff would have witnessed the guests in question we would have addressed this with them. Again, we are extremely disappointed that we failed to live up to our traditional standards of excellence during your recent visit with us. Thank you for completing our electronic survey and I trust you received my response and my contact information in that email. In addition to that email I may be reached at 304-536-7830 or robert_mickey@greenbrier.com if you would like to discuss your stay with us further.
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london
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 30, 2014

Certainly an acquired taste, the interior decor alone is pretty like it or loathe it, this hotel/ resort is a classic american experience and has its own history and charms as well as its own quirks.

On one hand it is a fascinating building and site, very well maintained and beautifully landscaped with a cold war era nuclear bunker in the basement. The service is great and the whole place is very clean and comfortable.

On the other hand it is a vast branded country club of an experience, clearly largely patronised by a certain kind of comfortably monied middle american. The shops and facilities are borderline tacky in places and the constant cross sell is rather tiring, with your TV left on broadcasting the resorts own TV station when rooms are turned down in the evening.

If you have a family with a wide range of interests and a passion for golf and cold war history, plus deep pockets and don't mind rubbing shoulders with the extensive array of conference guests typically in residence, this is a must.

As a British traveller staying for a couple of nights it was a fascinating piece of social anthropology, as much to see this peculiar slice of modern america, as to poke around in its history.

Room Tip: Some of the accommodation in the main hotel is in an annex at the back- it is just as good quality a...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, July 31, 2014
Thank you for taking the time to leave a review of your recent visit. The Greenbrier has enjoyed a 65-year relationship with Dorothy Draper & Company, and her legendary style of vibrant colors, floral patterns and bold contrasts is on display around every corner! With over 55+ activities ranging from falconry and fly-fishing to spa treatments and swimming, there is something for everyone to enjoy at The Greenbrier. Many of these activities are complimentary including nightly champagne toasts in the Casino Club, movies with popcorn in The Greenbrier Theatre, the daily history tours and presentations, as well as, culinary demonstrations. . We look forward to welcoming you back to The Greenbrier in the future!
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Richmond, Virginia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 29, 2014

2014 was my first trip back to The Greenbrier since it changed ownership and added a casino. Fortunately, the casino is pretty much invisible unless you are looking for it and the rest of the hotel remains the same as it always has been. The decor is a little over-the-top for my taste. I was there for a conference and I think they fell down a bit on the food, especially hors d'oeuvres (nothing special about soggy phyllo cups filled with chicken salad in the hot sun). Seating at breakfast was slow due to too much use of the computer at the hostess stand, as well as a curious system of hand writing out little slips of paper for the waitstaff before you are seated. While I appreciate an international staff, I often felt as if my English was not understood all they well when asking about menu items and placing orders. I'm a regular wine drinker who knows my way around a wine list, but I found only a few recognizable bottles on this one and even fewer prices under $100. In addition to resort fees, the management has added an additional 'foundation fee" that gets added to just about every purchase. The Greenbrier has always been a premium-price, but based on my recent visit, I'd say its less than justified by the food and the service.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, July 30, 2014
We are so glad to hear that overall you enjoyed your stay! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a cost, and so we do our best to publish all rates, fees, gratuities and menus on our website so that there are hopefully no surprises upon arrival. I apologize for the lapses in service and culinary disappointments that you shared. I have shared your feedback with the appropriate leaders so that we may improve in the areas that you mentioned. The most valuable tool that we have for constantly improving the Greenbrier experience is the feedback from our guests. Thank you for helping us to improve. We look forward to serving you for years to come!
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Matthews, North Carolina
Top Contributor
110 reviews 110 reviews
40 hotel reviews
Reviews in 60 cities Reviews in 60 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed July 29, 2014

I stayed here with my wife and attending a business meeting with some of our customers. The resort itself is beautiful and well maintained in an old school manner.
The rooms are very nice but not over the top and the bellmen were very nice. I did get to gold on Old White which is very nice but I'm not sure it is worth the price.
The casino is fun as it the sports bar and golf club restaurant and bar. We also did a bunker tour and wine tasting which were also great.
Recommend a stay here on a special occasion.

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, July 30, 2014
We are so happy to hear how much you enjoyed your recent visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back in the near future to help you celebrate a special occasion!
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Scott Depot, West Virginia
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 29, 2014

The hotel is so large an beautiful. The staff was extremely courteous an polite. Loved riding the little buses around to the pool an other locations. The grounds are beautiful an well kept. Food is delicious an the only downfall would be very expensive. Really enjoyed our visit!

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, July 30, 2014
We appreciate you taking the time to leave a review of your recent visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We hope that you will return to The Greenbrier often!
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Charleston, South Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 28, 2014

great stay to see the Saints practice for football camp- wonderful people and staff there- just enjoyed all of it and plan to go back- food was delicious and the service was amazing- from the bell staff to the waiters and housekeeping- all was just first class- will for sure go back-

Room Tip: we stayed in the main house- it was quiet and very nice
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, July 29, 2014
We appreciate you taking the time to leave a review of your recent visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. The Saints began on-field workouts in a non-padded practice session on Friday, July 25 from 8:50-11:40 a.m. followed by a walk thru from 4:30-5:30 p.m. While at The Greenbrier, the club will hold a total of 20 practices, including a scrimmage on Saturday, August 2. All training camp workouts scheduled at The Greenbrier are open to the public. Parking and practice time information can be found on the New Orleans Saints official website. We hope you make this annual visit to The Greenbrier!
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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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