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“A fallen angel...” 4 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Richmond, Virginia
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
“A fallen angel...”
4 of 5 stars Reviewed July 29, 2014

2014 was my first trip back to The Greenbrier since it changed ownership and added a casino. Fortunately, the casino is pretty much invisible unless you are looking for it and the rest of the hotel remains the same as it always has been. The decor is a little over-the-top for my taste. I was there for a conference and I think they fell down a bit on the food, especially hors d'oeuvres (nothing special about soggy phyllo cups filled with chicken salad in the hot sun). Seating at breakfast was slow due to too much use of the computer at the hostess stand, as well as a curious system of hand writing out little slips of paper for the waitstaff before you are seated. While I appreciate an international staff, I often felt as if my English was not understood all they well when asking about menu items and placing orders. I'm a regular wine drinker who knows my way around a wine list, but I found only a few recognizable bottles on this one and even fewer prices under $100. In addition to resort fees, the management has added an additional 'foundation fee" that gets added to just about every purchase. The Greenbrier has always been a premium-price, but based on my recent visit, I'd say its less than justified by the food and the service.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, July 30, 2014
We are so glad to hear that overall you enjoyed your stay! The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a cost, and so we do our best to publish all rates, fees, gratuities and menus on our website so that there are hopefully no surprises upon arrival. I apologize for the lapses in service and culinary disappointments that you shared. I have shared your feedback with the appropriate leaders so that we may improve in the areas that you mentioned. The most valuable tool that we have for constantly improving the Greenbrier experience is the feedback from our guests. Thank you for helping us to improve. We look forward to serving you for years to come!
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1,637 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (424)
Date | Rating
  • English first
  • Portuguese first
  • Swedish first
  • Any
English first
Matthews, North Carolina
Top Contributor
110 reviews 110 reviews
40 hotel reviews
Reviews in 60 cities Reviews in 60 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed July 29, 2014

I stayed here with my wife and attending a business meeting with some of our customers. The resort itself is beautiful and well maintained in an old school manner.
The rooms are very nice but not over the top and the bellmen were very nice. I did get to gold on Old White which is very nice but I'm not sure it is worth the price.
The casino is fun as it the sports bar and golf club restaurant and bar. We also did a bunker tour and wine tasting which were also great.
Recommend a stay here on a special occasion.

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, July 30, 2014
We are so happy to hear how much you enjoyed your recent visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back in the near future to help you celebrate a special occasion!
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Coronado, California
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 29, 2014

The hotel is so large an beautiful. The staff was extremely courteous an polite. Loved riding the little buses around to the pool an other locations. The grounds are beautiful an well kept. Food is delicious an the only downfall would be very expensive. Really enjoyed our visit!

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, July 30, 2014
We appreciate you taking the time to leave a review of your recent visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We hope that you will return to The Greenbrier often!
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Charleston, South Carolina
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 28, 2014

great stay to see the Saints practice for football camp- wonderful people and staff there- just enjoyed all of it and plan to go back- food was delicious and the service was amazing- from the bell staff to the waiters and housekeeping- all was just first class- will for sure go back-

Room Tip: we stayed in the main house- it was quiet and very nice
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, July 29, 2014
We appreciate you taking the time to leave a review of your recent visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. The Saints began on-field workouts in a non-padded practice session on Friday, July 25 from 8:50-11:40 a.m. followed by a walk thru from 4:30-5:30 p.m. While at The Greenbrier, the club will hold a total of 20 practices, including a scrimmage on Saturday, August 2. All training camp workouts scheduled at The Greenbrier are open to the public. Parking and practice time information can be found on the New Orleans Saints official website. We hope you make this annual visit to The Greenbrier!
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Dallas, Texas
Top Contributor
253 reviews 253 reviews
32 hotel reviews
Reviews in 47 cities Reviews in 47 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed July 27, 2014

There's much to appreciate about The Greenbrier--landscaping, outdoor activities, ambience. But when you're paying five-star hotel prices, you expect five-star hotel quality. The Greenbrier often delivered three-star at best. During our week-long vacation, we found quality varied across the board--some outdoor activities were excellent, some not so good. Some restaurants were superb, some not so good. Few of the food choices seemed healthy. Our room had frayed carpet by the door and a small bathroom. What is consistent is the automatic 20% service charge at all meals and the historic preservation fund charge on practically everything you buy. So for whatever room rate they quote, add about another $100 to that to cover the fund charge, the occupancy tax, and the resort fee. Coming back? Probably not. Too expensive for what you get--hello $400 massage for two. Hello $200 dinner w/o alcohol. Hello $250 for one hour of off-road driving experience. I'd rather stay in a Mandarin or Ritz and get the quality for which I'm paying.

Room Tip: Ask for a renovated room. We asked and none were available. Ask for the North Wing. You're close...
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review, July 28, 2014
Dear Guest, The Greenbrier is a luxury resort, and we pride ourselves on offering an unparalleled range of amenities and activities as well as exceptional customer service throughout our 10,000-acre property. Enjoying this world-class experience does come at a cost, and so we do our best to publish all rates, fees, gratuities and menus on our website so that there are no surprises upon arrival. From your comments, it is evident that we failed to provide you with the impeccable service and memorable experiences our guests have come to expect. I would be happy to discuss in detail your stay, concerns and disappointments. I may be reached at 304-536-7830 or robert_mickey@greenbrier.com. We remain at your service and we hope to regain your faith in The Greenbrier.
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Top Contributor
146 reviews 146 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed July 27, 2014

We just completed another wonderful family vacation at The Greenbrier. We stayed in a 3 bedroom cottage on Baltimore Row. The cottage was beautiful. Quiet. Bedding very comfortable. I would say that the only negative was the housekeeping service during this visit. There were only 2 towels left each day in the bathrooms and the dirty dishes in the kitchen area were not always taken away. This is the first time we have ever had a negative experience here. However, this did not take away from a wonderful family vacation. The food was delightful, pools are amazing, staff very friendly...
Went on a horse back ride with my nieces and my son who has Down syndrome. The staff was so kind and patient with him and we enjoyed every minute of our ride. Can't wait until next year!

Room Tip: Love the cottages for families....
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, July 28, 2014
Thank you for your review and return visit to The Greenbrier. We are so glad that you enjoyed your stay in one of our Baltimore Row Cottages. Once the summer retreat of General Robert E. Lee, the guesthouses of Baltimore Row offer some of the best views of the north lawn. The cottages are available with two, three and four bedrooms with private baths. Each cottage has a living room with fireplace, dining room and porch. Latrobe of Baltimore designed the first free-standing unit in what came to be known as Baltimore Row in 1832. The resort was then owned by the Calwell family from Baltimore and eventually the entire row was owned by Baltimore families. After the Civil War, Robert E. Lee and family summered in Baltimore G cottage. In the 1950s and 1960s physicians with The Greenbrier Clinic lived in the cottages. I have followed up with our housekeeping team so that lapses in service such as you described do not recur in the future and please accept our apologies for the disappointments you experienced. We look forward to welcoming you back soon!
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Plano, Texas, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 27, 2014

This was our second trip to The Greenbrier. The first time we stayed in the hotel; this time we stayed in one of the houses on the grounds. The house was absolutely wonderful. As always, the service in all areas of this resort is impeccable and the staff is wonderful. The grounds are beautiful, the pool is beautiful, the hotel is beautiful, There are several restaurants on site to choose from and the we found that the food is good but not fabulous (we did not go to the Main Dining Room this trip). There is a dress code for most of this resort but it mostly excludes crappy t-shirts and worn and hole-filled denim. We will definitely return. While you are there enjoy the lovely little city of Lewisburg - great shops, wonderful restaurants, and well worth your time. My husband played golf on one of their courses and enjoyed it very much.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Manager at The Greenbrier, responded to this review, July 28, 2014
We appreciate you taking the time to leave a review of your recent visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We hope that you make a visit to The Greenbrier an annual tradition!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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