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“A jewel of the Wild and Wonderful!” 5 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Louisville, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
“A jewel of the Wild and Wonderful!”
5 of 5 stars Reviewed February 24, 2014

I just got back from an AMAZING girls weekend at The Greenbrier. This is probably my 5th or 6th time at America's Resort and it is always SUCH a treat. It's a great spot to go with family (all ages), significant other or just the girls. We loved being greeted with champagne upon check-in by very friendly front desk personnel who were excited for us to be there. We LOVED our pink and green room on the 1100 floor! We were in the Governor's Suite corner and it was such a perfect room for 4 girls to be in. PLENTY of room from us and our things. Only complaint about the room would be the shower faucet. The handle was loose and it wouldn't stay on a temperature setting. It would fall all the way to scalding. Thankfully, a handy stretchy head-band fixed the problem for the weekend, because we didn't find it such an issue that we had to tell the hotel staff right away. We loved the room too much! We enjoyed a drink during Happy Hour at Twelve Oaks in the casino. The wait staff wasn't super, but I believe they had more people come to happy hour than anticipated and were a little overwhelmed. Wasn't a big deal at all. While getting ready for dinner, as you can imagine 4 girls would, we probably had too many things plugged in and blew the fuse in our room. The FRIENDLIEST girls ever knocked on our door literally right as the fuse blew to do our turn down service. Melanie and Jaleesha were absolute wonderful and made our night. They called the electrician (he also was VERY nice!) for us and he was there right away. While we waited, they waited with us and were adorable and fun. They are both from White Sulphur and have been friends since high school and now work at The Greenbrier together. They were darling and were so helpful and even left us a sweet note the next night. I hope this gets back to them, or that someone in a higher ranking shares this with them and recognizes them for their wonderful hospitality! They deserve it! Friday night we had a delicious Italian meal at The Forum. We loved the spaghetti and meatballs and the alfredo. The small sized portion was PERFECT (you could have the large portion if desired!). We had a great time at the casino on Friday night. The dealers were all very friendly and helpful to us "new" gamblers. The wait staff in the casino was great and very attentive! Saturday we had breakfast in the main dining room. This wasn't the best experience. I waited 15 minutes for an omelet. The chef said he needed more eggs and we were slightly confused by that as there was a basket FULL of eggs right on his table and what appeared to be a pitcher full of already beaten eggs and another of egg whites. Anyway, once I finally got my omelet, it was delicious, but my friends were already finished with their meals by the time I got back to the table. The staff did apologize for the wait. We worked out for a bit at the treadmills by the swimming pool. I do like that they've added these 5 machines and free weights here so you don't have to walk all the way to the tennis courts to workout (brrr!!). We enjoyed the shops and had lunch at Draper's. I have loved Draper's since I was little and this experience took my by surprise. Our waiter at Draper's was just not good. He spoke very softly and had an accent. He didn't succeed in getting any adjustments to our orders correct. I asked for extra peppers in my quesadillas and got zero peppers and hardly any chicken. Another friend ordered the chicken salad on a bun, and it came on toast. That was a bit of a bummer. But we still love Draper's. No better milkshake and darling, quintessential Dorothy Draper environment! We went bowling before Happy Hour and it was SO fun! We had no problem getting a lane around 4:30 in the afternoon on Saturday and we were also able to watch the Kentucky game on the TV in the bowling alley. We enjoyed drinks, fun music on the jukebox, great staff and 2 games of (bad) bowling! Saturday night we had dinner reservations at Prime 44 West. We arrive 5 minutes late to our reservation and ended up not being seating for 30 minutes. This may have been our fault, but we aren't sure. They did give us free drinks at the bar while we waited and bartender Charlotte was great. Dinner was delicious and we had great and attentive staff. We had the filet, shrimp cocktail, boursin mashed potatoes, lobster mashed potatoes and chocolate peanut butter cake for dessert that I will talk about forever. It was amazing! It came with banana ice cream that half of our table loved and the other half loved it with vanilla ice cream! Following dinner we had more fun in the casino. Upon calling it a night, we ordered a midnight snack of pizza to our room. One of our girl friends that was with us is named Hollis and it topped off our fun night when the room service was delivered by a kind man named Hollis, too! He let us take a picture of him with our Hollis and told us he had only met 2 other Hollis' in his lifetime and they were both girls. He was so sweet. We loved meeting Hollis. Sunday morning we had the BEST breakfast sandwiches from the Greenbrier Gourmet. Highly recommend their English muffin breakfast sandwich! It was perfect and quick. Great iced coffee, chocolate chip cookie (seriously, the best), and caramel machiato, too! Overall, we had a wonderful an absolutely perfect girls weekend at The Greenbrier! We were very well fed, entertained and taken care of in all aspects of our visit! We will be back very, very soon!

Room Tip: We had a corner suite in the Governor's Suite that was perfect for 4 girls with lots of "st...
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, February 25, 2014
We are so happy to hear that The Greenbrier far exceeded your expectations! WOW, it was simply amazing to read your review. Thank you for all of the gracious compliments. We have been welcoming guests since 1778 and have had 236 years of experience in providing exceptional customer service. Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. I have already shared your kind words with Melanie, Jaleesha, Charlotte and Hollis. We look forward to welcoming you back soon and we will be happy to help arrange the Governor’s Suite for your next stay!
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
Date | Rating
  • English first
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English first
wantagh,
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2014

My kids and I traveled for the second time to this magnificent resort. They LOVE IT! The resort is gorgeous, the activities are for all members of the family, and the food is whatever level you want it to be; fancy, low key, the resort has it all. Don't miss the afternoon tea! the kids loved the "parade of the cookies!" West Virginia is a beautiful state, give it a try!

Stayed February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, February 24, 2014
Thank you for returning to The Greenbrier and for noticing our emphasis on creating a family-friendly environment here at The Greenbrier! Children 12 and under receive a "VIP Card" upon check-in that is redeemable for daily prizes and can participate in our "Kids Play Free" program for a variety of activities with a paying adult. We look forward to welcoming you and your family back to The Greenbrier for years to come!
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 22, 2014

Upon arrival we were told are reservations were not to be found (although we had booked them through the event planner and had a copy of the email) after being completely rude the girl called the event planner and finally got us checked in. We were taken to our room by Marcus T (who was our favorite part of the weekend) when we realized the room was not the suite requested. Marcus waited with us for them to move us to the room we were told at the desk was already occupied. The next day we requested our laundry be dropped to our room. We were told the staff was short handed and were given directions to pick it up. This is an area of the hotel that I'm 100% sure guest shouldn't see. Because the door was open but there was no one inside we were forced to make a second trip to the underbelly of the greenbrier only to find out that our laundry was not boxed up yet. So yet again another trip. We ate at the forum which was horrible and made our group sick. We ate at prime 44 which was delicious. We were told it would be a 3 hour wait upon arrival bc they were booked (with empty tables all around) when we stated that we were supposed to have a reservation (a lie to test a theory) we were seated right away ( a large portion of the empty tables remained unused the entire evening) the theory I had in mind- that everyone in the building was so snobby and full of it that they just pretended they were busier than they were ( this seemed to be true) the best food we had while there was from drappers (chicken strips and burgers) additionally the rooms while they look charming in photos are in desperate need of updating. Carpet is coming up at corners. The hotel has the room numbers written on curtains (never seen that before at a resort hotel) our bill was overcharged by nearly 1,000$ from spa visits that were not ours, double booking of event charges of course the front desk person whom I talked to about this had no clue if the charges were valid or how to take them off. She did however remain friendly and asked for help taking them off the bill. I suggest the homestead for your resort stay. We traveled there for a spa appointment and stayed the entire day because not only was the staff there very friendly, the hotel was clean and it felt like home. The guest and the staff at the homestead were much more relaxed and far less snobby.

Stayed February 2014, traveled with friends
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Vice President of Guest Relations at The Greenbrier, responded to this review, February 25, 2014
Dear Guest, I am glad that I had the opportunity to meet you during your recent visit to The Greenbrier and thank you for discussing your concerns with me along with the other two members of your party that joined us for the “Say I Do” Wedding Celebration with Monte Durham. Of course, we take your concerns very seriously. I apologize that after reading your post on Tripadvisor I must have misunderstood parts of our conversation regarding your stay with us. I would be happy to discuss your visit in further detail. I believe you have my business card, however, I may be reached at 304-536-7830 or robert_mickey@greenbrier.com should you wish to contact me.

I remain at your service.
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Orange Park, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2014

The website does a great job of explaining and showcasing the resort. You think the Greenbrier is a jewel. But pictures and works cannot describe when you drive up and say WOW!! The buildings, rooms are beautiful beyond compare. The staff is gracious and hospitable. We not only had a rich experience, we had fun. I grew up in WV. The Greenbrier and staff make WV proud. There is no place like home and this is it.

Room Tip: Let the reservations staff assist you. The will get you your desires
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, February 23, 2014
We are so happy to hear that The Greenbrier was beyond your expectations! We encourage all guests considering a trip to The Greenbrier to visit our website first to learn about our unparalleled range of activities prior to arrival. However, as you described, it can not prepare you for the WOW feeling when you first arrive. We hope to welcome you back” home” for another visit in the near future!
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Winston Salem, North Carolina
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 20, 2014

My congratulations to Mr. Justice for his acquisition and improvements to one of the most beautiful spots on earth. As a proud West Virginian I am thrilled to see this Resort continue it's stellar quality. The staff is beyond excellent. The food superb. The room immaculate. We love this place.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, February 23, 2014
We appreciate you taking the time to leave a review of your recent visit! I have forwarded your kind words to Mr. Justice. Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We hope that you make a visit to The Greenbrier an annual tradition!
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Fairfax Station, Virginia
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 19, 2014

This resort was definitely a five star property, with prices to match. Perfect service and incredible food made for a perfect weekend for my group. There are many activities to take part in, and, even in the winter snow, our schedule was full. My only complaint was that there was a charge for alcohol in the Casino for active gambling participants. I'd definitely sponsor an exclusive group here again.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, February 23, 2014
Thank you for taking the time to leave a review of your recent stay! The Greenbrier is proud of the unparalleled ranges of amenities and activities available for guests. With over 55+ activities ranging from falconry and fly-fishing to spa treatments and swimming, there is something for everyone to enjoy at The Greenbrier. We look forward to your next visit!
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Greenvalley36
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 18, 2014

The Greenbrier Resort is visit that I wish everyone could experience. The staff is outstanding. The décor of the hotel is beautiful and purposely designed to reflect an earlier era. The food is beautifully served; although, the meat proportions are far larger than necessary. It was fun to actually see people dressed for dinner every night in the main dining room. I am so tired of seeing everyone in jeans wherever I go. There are several restaurants within the hotel. The casino is well done and thankfully NON SMOKING. I would definitely return again. You go to the Greenbrier to enjoy the Greenbrier. You won't find shopping or other entertainment outside of this rural resort. There is a very cute, old fashioned functioning train station across the road from the entrance to the Greenbrier which will take you back in time.

Room Tip: Travel by train directly to the Greenbrier and take a cab across the road and up the hill to the hot...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, February 19, 2014
We appreciate you taking the time to leave a review of your visit! Thank you so much for recognizing our wonderful staff and the exceptional customer service and warm hospitality that they provide our guests. We are so glad to read that you enjoyed your time in the Casino Club and thank you for pointing out that its unique smoke-free atmosphere makes it especially appealing for many of our guests. We agree that dressing for dinner and dining beneath crystal chandeliers in our 100-year old Main Dining Room is something that all guests should experience during their visit. We look forward to welcoming you back soon!
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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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