To celebrate my husbands retirement, I took him to the Greenbrier for a spa vacation. It was quite expensive so I guess I expected too much. The food was mediocre for the price charged and, having been served raw chicken at one of the upscale restaurants, I was offered a complimentary dessert -- REALLY? The worst experience was my "facial" at the "only 5 star mineral spa in the world". My service provider was not an esthitician, but a cosmetologist of 35 years who refused to upgrade my service, stating that "you'd be better off getting Botox". She used a gel mask for my massage which hardened as she massaged, making that experience painful. The ultimate faux pas was when I asked for a lip treatment and was told she had a plumper she could use. When I told her that the high end service I really wanted but was refused included a lip treatment, she suggested that she could go get her lip balm from her purse. At that point, I just wanted out. What I didn't reveal was that I, too, am a cosmetologist and I know that 1200 of my 1500 hour education was spent on hair with 300 hours attributed to skin and nails. State Board would have a field day at this spa. Honestly, the Asian place up the street could give me a better facial than I received at this 5 star spa. Who gives them this rating? They obviously do not deserve it. On a positive note, the grounds at the resort, the golf course and the 2 swimming pools were of a 5 star quality.