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“Like you have stepped bck in time” 5 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Landenberg, Pennsylvania
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Like you have stepped bck in time”
5 of 5 stars Reviewed October 30, 2013

We go away about twice a year and for some odd reason my husband decided to take a long weekend off in late June. He suggested a grand hotel in West Virginia. I was skeptical. I googled "skeptical trips" and was led to Trip Advisor. At first glance, it looked like that vacation spot featured in the movie "Dirty Dancing". I wasn't sure if I was into a long weekend of arts and crafts---not to mention---a 5 hour drive from our home in PA. "What happened to the spa adventure in California you mumbled about the other day?" I quickly reminded him. NOTHING! Disappointed, but happy to be getting away, I erased CA from my mind (well, sort of) and prepped for West Virginia. WOW, you have to DRESS for dinner (For you youngins out there that means jacket and tie for men and a dress or GOWN for women). They have a pool overlooking the mountains. They have a casino. They have an underground bunker (in the event of a nuclear attack---read up on that yourselves). They have PLENTY of outdoor activities AND a SPA!!!!! LET'S DO IT! Packing was so much fun---2 dresses I hadn't worn but once and were tucked away in the back of my closest---check.....high heels and BLING---check....credit card---check.... I felt like princess Grace.
We left home at 500pm and arrived around midnight. When they said the Greenbriar was out in the middle of nowhere, they were not kidding. You turn off of a country road and drive down a long lane to this stunning Grand Hotel. We were greeted (yes, at midnight) by the MOST AMIABLE door man and escorted to the front desk. Green and yellow flowers surround you, harkening back to the old days when this was considered elegant and refined. The designer was Dorothy Draper, a legend in her time--around 1925-1960 (Guided tours of the place go on throughout the day). Initially I thought the décor was a bit tacky and overdone but my opinion quickly changed when I allowed myself to become part of it all.....

I could re-live more of this holiday---afternoon tea whilst a piano player played show tunes, listening and even dancing to live music while dining (dressed in our finest), swimming in the luxurious indoor pool after a 90 minute massage, The Greenbriar Classic starring Tiger Woods---but I think you should put on your Sunday clothes and try the place out for yourselves. You won't be disappointed.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 31, 2013
We are so happy to hear that you enjoyed your stay at The Greenbrier! Thank you for pointing out that we do have a dress code in the evenings as part of our 235-year history. Gentlemen are asked to wear a jacket and tie in the Main Dining Room for dinner and a jacket in the Casino Club after 7:00pm. Ladies are asked to wear a dress or evening suit. Casual dining venues as well as room service are available for those that prefer a more relaxed atmosphere. We look forward to welcoming you back to The Greenbrier!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
Date | Rating
  • English first
  • Portuguese first
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English first
Scottsdale, Arizona
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 30, 2013 via mobile

They do everything right. A gorgeous venue with first class rooms and amenities and the worlds nicest staff. The mantra here is "What can we do to make your stay better". We ate in the Main Dining Room, The Steak House, The Cafe and Room Service. Each dining experience was delicious and professional. The only negative is that eventually you have to leave this perfect resort. We'll be back, and often!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 31, 2013
Thank you for taking the time to let us know about your stay! We are so happy to hear that you were able to enjoy our iconic Main Dining Room (celebrating 100 years), Prime 44 West (a fine dining steakhouse honoring NBA legend Jerry West) and Café Carleton (a European-style cafe named for designer Carleton Varney). We look forward to welcoming you back on your next visit!
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Norwich, Vermont
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 30, 2013 credit card Amex Card Member Review

A great traditional (1950's-1970's) year round golf/ski resort and hot spring spa. It is expensive and rather formal. Great sports facilities! It is hard to approach. You either have to fly to Roanoke and drive. Fly to DC and drive (nice 4hr drive down the Shendoah valley). Fly to Ohio and drive. You can also take the train as it remains on the CSX mainline (It was owned by the C&O RR). Cottages are the oldest rooms on the property and the best! Food is excellent. Consider pre-trip reservations. Be sure to take the historical tour of the resort and the bomb shelter tour (bomb shelter for Congress in case of nuclear war finished the week of the Cuban missle crisis).

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 31, 2013
We appreciate you taking the time to leave a review! As you mention, there are several airports convenient to The Greenbrier: Greenbrier Valley Airport - LWB (15 minutes away in Lewisburg, WV), Roanoke Regional Airport - ROA (1.5 hours away in Roanoke, VA), and Yeager Airport - CRW (2 hours away in Charleston, WV). In addition, The Greenbrier is located less than 2 miles off of Interstate 64 and across the road from the White Sulphur Springs train station served by Amtrak. We look forward to welcoming you back on your next visit!
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Middletown, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2013 credit card Amex Card Member Review

Had a great time, service at the Hotel was great ! Infinity pool overlooking golf course was very relaxing. Flowers surrounding the hotel were in full bloom and really made for a few romantic walks outside the Hotel!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 31, 2013
We appreciate you taking the time to let us know about your romantic stay at The Greenbrier, and we look forward to welcoming you back on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 28, 2013

Part of the fun of visiting the GB is feeling like you are in another era, a more elegant time. Why do people insist on ignoring dress codes? You don't like it, you don't go. Saw ragged jeans and got to sit next to a sloppy girl in a football jersey. Yes, she probably (over) paid lots for the Jersey. But really, at breakfast in the Terrace Room?? I feel sorry for management because these people probably argue nastily that they pay to be there, and damned the dress code. As for all the reviews of the gaudy decor, that's part of the fun. Do your research if your sensibilities are so delicate.

Room Tip: Baths are incredibly tiny in lower priced rooms. You are paying for the whole experience, not just y...
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 31, 2013
We appreciate you taking the time to let us know about your recent stay at The Greenbrier! Thank you for pointing out that we do have a dress code as part of our 235-year history. Gentlemen are required to wear a jacket and tie in the Main Dining Room for dinner and a jacket in the Casino Club after 7:00pm. Dresses and evening suits are appropriate for women. We look forward to welcoming you back on your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
154 reviews 154 reviews
35 hotel reviews
Reviews in 50 cities Reviews in 50 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed October 28, 2013

My parents use to go to the Greenbrier when I was little, so I have wanted to go for years. The grounds are really beautiful and some of the food was quite good. Room service also did a very good job. The décor is very interesting and makes everything seem low-end (pink, green, turquoise flower wallpaper and fabric everywhere), but you actually get use to it. Overall, we were just really disappointed. For the high prices, we expected more. It felt more like a motel stay than a resort. The business center did not fulfill an obligation to my husband. Our king bed was two twins pushed together without a good cover to make it a legit king. For afternoon tea, you wait in line for one hot tea and then cookies that seem like they are from a box. The housekeeper came in the room while I was in the shower (scared me!). When I asked her to please leave she argued with me (while I was wet in the shower)! My massage was bad, the hot water went cold twice in the spa shower and two of the staff were talking about another guest. On two different occasions we were forgotten or ignored by our restaurant server. The service was just not great. No one asked about our stay, opened doors or tried to be nice. Sadly, we will not be back. It's not bad, just not worth the money.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Vice President of Guest Relations at The Greenbrier, responded to this review, October 31, 2013
Thank you for taking the time to write a review of your recent visit. Of course, there is no excuse that we can offer for the lapses in service that you experienced, but we assure you that is not how The Greenbrier has built a 235 year reputation of providing world class service. We had many chances to WOW you and missed. The fact that you left our resort and felt your stay was just OK is of course very disappointing to read. Our mission statement and commitment to our guests is that you will experience world class service with personalized gracious interactions. At The Greenbrier, the good becomes “extraordinary” and the great becomes “spectacular”. We are very sorry that we failed to live up to our traditional standards of excellence during your visit with us. If you should decide to honor us with a return visit, I would personally be honored to assist you.
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Columbus, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 26, 2013

The Greenbrier. Love the Greenbrier. I describe it like "staying at the White House," yet it's charming and comfortable. It's not inexpensive, but we plan for it and enjoy. For me, staying just two or three days here is better than a week anywhere else. Service, food, shops, spa, everything is top notch and consistent. The history of the resort also makes it special, and the mountain setting is stunning. I've never seen anything quite like the fabulous Dorothy Draper/Carleton Varney décor (have yet to go to the Grand Hotel on Mackinac Island, another one of his hotel designs). The mix of bright colors, elaborate draperies, carpets, and floral patterns is unique. Fans of minimalist décor would not find it appealing, but it is perfect for this special place and I would be disappointed if they changed a thing. The restaurants are excellent and the spa is outstanding. We've visited four times, twice at Christmas, which is spectacular, and are planning our fifth trip soon.

Room Tip: The standard rooms are a little small, so choose at least an intermediate room if there are two of y...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 28, 2013
Thank you taking the time to leave a review on your most recent visit - we love to hear from repeat guests! Christmas is indeed a magical time to stay at The Greenbrier, and this year we are excited to be able to celebrate "60 spectacular days of holiday cheer" so that guests have more time to enjoy the seasonal decor. We look forward to welcoming you back for your fifth visit soon!
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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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