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“How can you exceed excellent?” 5 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Greensboro, North Carolina
Top Contributor
109 reviews 109 reviews
8 hotel reviews
Reviews in 32 cities Reviews in 32 cities
65 helpful votes 65 helpful votes
“How can you exceed excellent?”
5 of 5 stars Reviewed October 20, 2013

Never--except perhaps in Europe--have I seen anything to surpass the grandeur and "presence" of the Greenbrier. This is one of America's most discriminating destinations with grand architecture--almost monumental architecture--and park-like grounds, plus championship golf.

Its clientele are from society's upper middle and upper classes. Those patrons demand and expect the very best that life can offer. The Greenbrier meets or exceeds their expectations. If they didn't adhere to the highest possible standards, they wouldn't succeed. They must have been doing something right: they've been going strong for 100 years.

Room Tip: Many rooms were built many, many years ago. The baths are small, but what difference does that make...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 22, 2013
Thank you so much for taking the time to leave a review! Since 1778, America's Resort has been proud to welcome distinguished guests including 26 U.S. Presidents. We look forward to welcoming you back to The Greenbrier and providing another 235 years of exceptional hospitality!
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1,481 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
Date | Rating
  • English first
  • Portuguese first
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English first
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 19, 2013 via mobile

We have travelled for the last six months seeing America. We have stayed at most of the top hotels. None, I repeat none, are of the caliber of this one. The grounds, lodge, and all other amenities and activities are sensational. However, you can get most of these and even more at other places. What you can't get is....wait for it....hear it comes....a level of friendliness and service beyond excellent. Having been an Executive for one of the largest cooperations in the world it amazes me how they get all employees to be on the same page of giving great friendly service. I met the General Manager- Jack Olsham while there. This guy gets it!!! He personally helped get me out of an anniversary jam with the Mrs. Next, "Bernie" at the Forum knocked the ball out of the park with his personal service. Please take my humble advice and make this your next destination. I guarantee you that it will give you wonderful memories for life. I drove backwards on my trip 9 hours to stay here. Man, am I glad I did. My personal best to the entire Greenbriar team for knowing what real service is like.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 23, 2013
We are incredibly honored to read your review of The Greenbrier! We take great pride in our staff and the exceptional customer service that they provide guests, and we are so happy to read that they were able to make your stay so memorable! We hope that you have the opportunity to visit us again at The Greenbrier on your trip to West Virginia.
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Wilmington
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 19, 2013

The beef was supposed to be prime meat, but we found our selection to be more on the choice side. Lots of fat and grisly. The side dishes were exceptional though.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 19, 2013

The food was only mediocre in this restaurant. Desserts were quite large, one dessert was sufficient for four.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 19, 2013

The Greenbriar is more than a resort , it is a part of American history and that history has been well preserved by their own outstanding resident historian Dr Robert Conte . Do not miss his free tours . I have spent 45 years traveling the world and wherever I go I always want a guided tour so that I can more appreciate what I am seeing and where I am . His tour could NOT be any better . This historic resort springs to life as a result of his narratives .

We spent extra money and stayed in one of the cottages on Spring Row . We got what we paid for ! It was spacious and decorated in the traditional style one would expect , it had 2 bathrooms , a charming porch where sat and watched the world go by and a wood burning fireplace just ready for a match !

Much is made of this resort's decor and I can assure you there is nothing like it anywhere in the world . The main lobby and the many common rooms are amazing . Having a drink in the new bar off the lobby which makes one feel like royalty . The chandelier in the bar was used in the film "Gone with the Wind" as Dr Conte will explain .

For activities we chose golf , a few Spa treatments , a croquet clinic ( the real game, as we learned, is quite challenging and fun ) our teacher Josh was so good at coaching us we wanted to take him home ! We also did skeet shooting or rather we reserved the time for it but they were unable to accommodate us when we arrived so we tried Clay shooting instead . But it was much too difficult for our ability and our shotgun. This was the only disappointing part of our stay . They should not encourage beginners to pay for an activity above their skill set . And we should have said no thanks .

The food was delicious in every restaurant we tried and as everyone seems to mention the servers and staff are terrific . The resort is located away from any large city so the staff is mostly local people with a soothing southern charm .

Do not be concerned about the distance to drive to get to the Greenbriar as the roads are excellent and the scenery is spectacular . I see the drive as the start of the BIG UNWIND that occurs when you stay at the Greenbriar. Enjoy it ! You will be away driving away from pollution , urban blight and noise into God's country " Almost Heaven " West Virginia ( under 10 miles across the Virginia border )

There are so many activities to try so check out the web site and select what appeals to you . Finally my husband took the Off Road Driving Course which is pricey ( there and everywhere else ) and he had the time of his life with his instructor Pepper .

Room Tip: Go for the Cottages if possible .
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 23, 2013
Thank you so much for taking the time to leave such an in-depth review of your stay! We especially like your suggestion to visit The Greenbrier's website before visiting. There is a wealth of information on our 710 guest rooms, 55+ activities, 14 dining venues, executive healthcare and more to help you plan your stay. We look forward to welcoming you back to The Greenbrier!
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Wilmington
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 19, 2013

No one in front of us and no one behind us. Perfect time of the year to golf. Greens were exceptional and weather was perfect.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 19, 2013

What a beautiful, all encompassing resort, something for everyone. I had visited the Greenbrier in 1990 for a week of French cooking, and recalled the remarkable professionalism by each and everyone of the staff. I wasn't disappointed during this trip, the staff are very eager to please their guests. The Bunker hadn't been revealed until 1992, so it was a treat to tour the underground facility. I was surprised to learn that the Bunker kitchen was the facility used for our French cooking classes.

The food is a bit pricey for the quality, and the drinks are quite pricey. But other than that, it's the perfect get-away.

Room Tip: I can't imagine there being any bad choices. The hotel is situated far enough from the two lane...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 23, 2013
We are so glad to hear that you were able to visit us again at The Greenbrier after 20 years! In addition to The Bunker, we are also excited to now offer guests the Casino Club, Oakhurst Links, Greenbrier Avenue and more! We hope that we have the opportunity to welcome you back for a third visit!
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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Greenbrier 5*
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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