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“Wonderful Mountain Retreat” 5 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Nellysford
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Wonderful Mountain Retreat”
5 of 5 stars Reviewed October 3, 2013

Our two night stay at The Greenbrier was just a wonderful escape from everyday experience. It was like a step back in time. As such, the facility is wonderfully maintained and comfortable. There are a great many activities available, of which we only partook of the golf. Dining choices are wide and the casino offers another attraction. The staff is very attentive and go to all ends to make sure you are having a good stay. The grounds are beautiful and the fall mums were brilliant. It provided quite a different venue from our Wintergreen Resort home and we thoroughly enjoyed the visit.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 18, 2013
We are happy to hear about your "wonderful escape from everyday experience" at The Greenbrier, and we look forward to welcoming you back for another visit!
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1,530 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
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English first
Senior Contributor
30 reviews 30 reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 3, 2013

I felt like I was in a large retirement home or assistant living for the rich and famous. Ok do I really need a sticker on my toilet paper twice a day and my blinds closed. You pay a resort fee but you still have to pay for a steam or exercise glasses. Food is ok. Had a stripped steak which was like eating a piece of rawhide. Everyone that works there are friendly but phones about it. They just want lots of tips. Not a easy place to get to. Lot better resorts. The decor is so over the top ugly. Nothing in the room matches. You feel like your at your 100 year old great grandma's house.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Vice President of Guest Relations at The Greenbrier, responded to this review, October 16, 2013
Thank you for taking the time to write a review of your recent visit. In late 1946, designer, Dorothy Draper, arrived at The Greenbrier at the peak of her creative powers. She was confronted a daunting task: the entire facility had served as a World War II Army hospital and was in need of major renovations and redecoration. For eighteen months Dorothy Draper and her firm converged on the property transforming the guest rooms, public spaces, shops, restaurant china, employees’ uniforms in one comprehensive redesign effort. In the buzz word of the day, The Greenbrier was “Draperized.” For fifteen years Mrs. Draper personally oversaw The Greenbrier’s interior décor. In the 1960s Carleton Varney joined her firm and eventually purchased the company. Dorothy Draper & Company, Inc., under the leadership of Mr. Varney, decorates The Greenbrier to this day. Our owner is committed to maintain the Draper style while continually reinvesting in the Resort with modern upgrades. However, our biggest asset is not the building itself, it is our dedicated staff of over 1800 team members. Unfortunately, during your recent visit we failed to prove that we truly care about all of guest and we try to show that by treating every guest, every day with courtesy, appreciation, respect and enthusiasm. We hope to have the opportunity to regain your faith in this effort in the future.
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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 2, 2013

beautiful location and charming / old elegance with great service. Felt like prices were too high for the destination. Could tell the hotel was old every time the a/c kicked on. Dining was a bit disappointing- again considering the cost. Lots of activities available and would recommend the bunker tour solely because of the history behind it. Fall is a lovely time to visit.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Vice President of Guest Relations at The Greenbrier, responded to this review, October 16, 2013
Thank you for taking the time to write a review of your recent visit. The Greenbrier is celebrating it’s 100th anniversary! We are proud to offer guests the option of fourteen unique restaurants, cafés and lounges - all on property! We are working to improve our overall culinary and dining experience. In this regard we have recently brought on a new Director of Food and Beverage, Mr. Charlie Shed and a new Executive Chef, Mr. Bryan Skelding. You are correct that fall is a wonderful time to visit and the fall colors are just a few days shy of reaching their peak. We look forward to welcoming you back for another getaway soon!
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Ashburn, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 1, 2013

Stayed at the Greenbrier with two of my friends on our annual buddies golf and tennis outing - we are all in our mid-40s, married with young children and active. At first we thought the hotel was hosting an AARP convention; the grandmotherly decoration style added to the feel that we were staying at a retirement home. Draper's especially needs an update - pink formica table tops? Then we learned after talking to hotel staff that the regular clientele for the Greenbrier are the silver generation. The hotel staff themselves seem to be older and slow moving (except in the spa). I got impatient waiting to be served and the time it took to get things done. I think the hotel needs to do more to attract younger people; the overall feel was not exciting and energetic, despite the on-site casino, but rather staid, sleepy and quiet.

The golf courses were well-maintained but strange. Several holes on the Meadows and Greenbrier courses are hard by a busy road with a corrugated green wall abruptly terminating one entire side of the hole and road noise loud enough that you have to raise your voice to be heard.

I would not return with my family. This is not the place for couples with young children.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Vice President of Guest Relations at The Greenbrier, responded to this review, October 15, 2013
We appreciate you taking the time to let us know about your recent visit. With the addition of our "Kids Play Free" program, guests 12 and under can now enjoy many of our 55+ activities at no charge with a paying adult. We hope that this new program will help bring parents with young children to enjoy the special family activities that The Greenbrier has to offer, such as, falconry, laser tag, kayaking on the Greenbrier River or any of the many other unique opportunities. Most of all at The Greenbrier we still take great pride in offering southern hospitality at its finest while still living the tradition of ladies and gentlemen serving ladies and gentlemen. We remain at your service and local forward to serving your family for years to come.
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Charlotte, North Carolina, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 1, 2013

The stately grounds as you approach look like you are arriving at the White House. The grandeur of the decor, the size, color..all done by Dorothy Draper. How do you explain wallpaper design on 20+ foot walls...High tea in the afternoon. Amazing golf. Steeping back in time, men wear a jacket to enter the bar. And of course, the history of what lies below; the Bunker. The tour will blow your mind! I'd love to return to do one of their special culinary weekends with chef Steven Raichlen.

Room Tip: They are all decorated uniquely and on a grand scale...perhaps ask color scheme or theme and choose...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 18, 2013
We are so glad to hear that you enjoyed your stay at The Greenbrier! Afternoon Tea is a long-standing tradition at The Greenbrier that guests can enjoy daily in the iconic Main Dining Room, featuring Dorothy Draper's original custom-designed crystal chandeliers. We would love to welcome you back for another visit!
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Pasadena MD
Top Contributor
51 reviews 51 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 30, 2013

If you want to step back to a time when lodging was all about elegance and statliness, the Greenbrier is the place to go. The moment you drive up to the main entrance you are taken back by its greatness. Stepping out of your vehicle, you are met immediately by a member of the staff. Inside you will be impressed by the decor. The rooms vary depending on the cost and the size. Everything from a two double bed room to stately bungalows. Our room was a intermediate room with a king bed. We found the size to be more than accommodating and the extras such as the large bathroom and the plush robes were outstanding. Some may not like the flowery decor but we felt it took us back to time when the upper class made this their private getaway.
The rooms are showing a little wear but not enough to diminish the experience. The carpet in our room was a little worn and not secured in some areas. I would not have noticed if not looking on the floor for something dropped.
We found plenty of activities to keep us busy and more than enough top class resturants to spoil ourselves.
If you like casino's, you don't have to look far. There is one in the hotel and it is reserved for guest only.
Weather can be unpredictable so bring rain gear. Note: there were unbrellas available for guest in each room.
The only down side for us was the parking. If you want to park your vehicle yourself, parking is very limited. They do have valet parking for a cost. We had to park down near the tennis courts and walk about a quarter mile back to the hotel.
A big plus for us was getting the chance to dress up. From 7pm on, the resturnants and the casino require at a minimum a sport coat for men and dressier clothing for ladies.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 18, 2013
We appreciate you taking the time to let us know about your stay at The Greenbrier! Thank you for pointing out that we do have a dress code in the evening. For gentleman, a jacket and tie adds to the atmosphere of dinner in the Main Dining Room and Prime 44 West as well as the Casino Club after 7:00pm. We look forward to your next visit to The Greenbrier!
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troy, oh
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 29, 2013

Stayed 4 nights on business, would stay for a short vacation as well. Good selection of restaurants, nice main bar and nice one in the casino. Greenbrier golf course is very strong. And as so many say, the staff is great and adds to the ambience. The decor is unique.

Room Tip: We prefer main hotel.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGreenbrier, Manager at The Greenbrier, responded to this review, October 18, 2013
Thank you so much for reviewing your business trip at The Greenbrier. We are pleased to hear that you enjoyed your stay, and we look forward to welcoming you back for a leisure visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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