I remember coming to this fine resort for the first time several years ago and marveling at how it knew its niche in elegant hospitality and how to implement it. Classic old southern tradition, quality food steeped in history and well served by the South's finest indigenous wait staff along with its very personalized service teams propelled it into the best of five star quality resorts. It had, and still does have, all the amenities one could wish for and I'm sure its new ownership (The Justice Family) who grasped it out of the hands of some larger hotel chain to retain its southern roots and quality, wish to "modernize it, yet retain the key elements of its classic roots. In our opinion, they are not quite there yet, but we must give them some time to get this done; Rome wasn't built in a day so to speak.
You arrive and you are well greeted, the rooms while dated have had some effort expected to improve but still need work. Our friends had a problem with their bed which had the dents of former guests well defined into the mattress and along with not very comfortable pillows, kept them from comfortable sleep. We had a sink that obviously had been updated but the faucet barely made it to the sink wash area so that when you tried to brush your teeth, it was hard to place your toothbrush under the water flow (new sink, old faucet, bad match). The furniture in our room had seen many a guest and didn't present or exude quality.
There are areas of decay in the building that show the passage of time but detract from the overall beauty of this southern charmer. Wood floors in the main building are in need of refinishing. All this, one could live with if the pricing weren't mirroring a newer model in our minds; its the old price/value thing rearing its ugly head. Restaurants are very expensive. After sampling the Main Dining Room's limited menu which we enjoyed, we went to a wonderful place in nearby Lewisburg (Food & Friends) and had such a great dinner the first night, that we returned to sample the menu again (for about half the price of the Main Dining Room at The Greenbrier but certainly NOT as elegant). There are many outings and business functions at this resort, but that is expected and they handle them well. Over time, perhaps individuals who are not on expense account or business guests will find the value as good as the days of yore and be rewarded with the needed tweaking this beautiful resort so badly needs. We wish them well in this quest and we shall return someday.