I went to The Greenbrier as part of a conference several weeks ago. My parents absolutely adored this place and with my mom passing away unexpectedly this spring, I was looking forward to experiencing it for myself. What an unbelievable disappointment.
I was originally in a cottage but needed to change rooms for one night. I was moved to the Windsor Club which is supposed to be their premier rooms. First, they lost my luggag transferring rooms and made me late for a dinner at the conference, then the room's air conditioner was not working properly, the gas fireplace in it didn't work, the room smelled and there was mold in the shower and wallpaper peeling off the walls. When I complained I was told the manager would call m the next morning. He apologized for my experience and promised to have a free night voucher sent to me to make up for things. Well, even that was botched as it has now been two weeks and nothing has arrived.
I have never seen such poor quality at what is a top tier resort. From transferring rooms (I tipped the bellman $20 to make sure the bags were transferred and was assured by the front desk they would be to the reaction of the night manager (not much he could do I needed to talk to the manager in the morning) each piece of this experience was sub par. I expect more from a mid tier resort, yet alone one that bills itself as "America's Resort". Save your money and go elsewhere if you want a top notch experience with quality service.
- Official Description (provided by the hotel):
- Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more less
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- Also Known As:
- The Greenbrier Hotel White Sulphur Springs
- Greenbrier White Sulphur Springs
- Greenbrier Resort White Sulphur Springs
- Greenbrier Wv