We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2 White Sulphur Springs hotels

The Greenbrier: Traveler Reviews

5.0 of 5
300 W Main St, White Sulphur Springs, WV 24986
Hotel amenities
The Greenbrier
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel partners
Jetsetter.com Travelocity Expedia.com
85%
Most recent review
5 of 5 stars Reviewed November 10, 2012
TKD26508 Morgantown, West Virginia
Write a Review

781 reviews from our community

Traveler rating
    493
    167
    65
    36
    20
See reviews for
Families
180
 
Couples
347
 
Solo
13
 
Business
103
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Morgantown, West Virginia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“You need to experience this resort at least once.”
5 of 5 stars Reviewed November 10, 2012

We booked a stay at the Greenbier having stayed there one time previously. This was our first stay since the change of management and the construction of the casino. The resort was as gorgeous as before but the "food plan" change to the continental plan from an all-inclusive style (preciously all meals were included in the room price). They have added more variety in on-site restaurant choices so that you can select the level you want to spend for a meal although everything is still very pricey. We enjoyed all of our dinners and decided to go middle-of-the road with spending. We did book a massage (don't yet have couples massages) and enjoyed them but again they were rather pricey compared to what you would get elsewhere. If you have not taken the Cold War Bunder Tour you need to do this to get a feel for the secret kept by them and the federal government for a lot of years.

My only disappointment was in trying to leave the resort. I called ahead for my car and waited about 40 minutes with luggage in hand waiting for my car. It was very busy at checkout time and found out that no one recorded my request for my car and had to wait another 20 minutes to get it. All-in-all had to wait 1 hour to get my car. I heard numerous complaints about similar wait times for othere trying to check out (some even rode the bus to the valet parking area and picked up their car on their own). This was my only complaint about our entire visit.

I am also surprised that the Greenbier does not do a follow-up survey about a visitors stay so that they can improve services. I don't know if they think everying is perfect and don't need to do this but other high end restorts where we have stayed have done this everytime.

I don't know that I will return to the Greenbier since there are other similar high end restorts available but it was work the experience to see the changes made after the bankruptcy and the construction of the casino.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask TKD26508 about The Greenbrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“A nice place for the right traveler”
3 of 5 stars Reviewed November 10, 2012

I stayed at the Greenbrier for business purposes while I was attending a conference being hosted there. I lead with that, because I never would have independently stayed there and this review should be taken with that in mind.

The Greenbrier is unlike any other conference venue I have been to. It is Gone With the Wind meets rural West Virginia.

The property is well maintained (especially for its age) and clean. I won't use modern, as WiFi is spotty, pink is the predominant color, and flower wall paper and rocking chairs abound (that said I do not think they would want to be considered modern). A lot of the rooms are in cottages not attached to the main hotel.

On the plus side, the vistas are beautiful and the air is fresh. There are some great jogging trails. On the negative side, it is situated in an extremely difficult locale to get to (esp. by air), it feels like time stands still on the resort (the staff while friendly, move at a glacial pace and, how do I put this dimplomatically, probably are still working their way through college). The decor is either to be loved or hated. It is priced like a 5 star resort, especially the on resort restaurants.

I think for a couple where one party is happy golfing and the other enjoys afternoon tea time, this might be the resort for you, or for someone that wants to relive the old deep south.

Overall, strange venue for a conference, and a strange (make that unique) place.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask jb1234567 about The Greenbrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
“Step back in time but not in price”
4 of 5 stars Reviewed November 9, 2012 via mobile

We recently visited the Greenbriar for a second time. We had not been since it was saved from bankruptcy and many renovations were made. It remains an amazing and gorgeous setting. The rooms are plush and comfortable. The costs are crazy! A fountain coke was close to $4. Same for a bottle of soda at one of the many shops. Spa is fabulous but also very pricey. Moral of my review: go for the beauty of a truly lovely place but take your wallet because you will need it.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
Ask Robinson5366 about The Greenbrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moneta, Virginia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“First, but not last, overnight stay!”
5 of 5 stars Reviewed November 8, 2012

This had to be one of the best, if not the best, experiences I'va had. The staff is top notch, personable and friendly and we were called by our names from the moment of arrival. We were treated like royalty. It was our anniversary and upon check-in, they had left us red roses, a card and a small box of delicious truffles. At dinner, they brought us a complimentary piece of chocolate cake, complete with candle), with Happy Anniversary hand written in chocolate on the plate. The tour of The Bunker is well worth the fee! Just a great experience!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask valerie H about The Greenbrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashland, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
“what a resort”
5 of 5 stars Reviewed November 8, 2012

went to the greenbrier resort on a 3 day 2 night golf package-played all three courses and they were all great-the jerry west restaurant (44 west) was terrific, although very pricey(think an upscale ruth chris')-the resort was class all the way.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask opie-bob about The Greenbrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
The Greenbrier
Check In mm/dd/yyyy Check Out mm/dd/yyyy
 
 
Holiday Inn Express Hotel & Suites Lewisburg
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in or near White Sulphur Springs
Family-friendly
Lakeview Scanticon Resort and Conference Center
Lakeview Scanticon Resort and Co... 3.5 of 5 stars 230 reviews
Good for business
Cacapon Resort State Park
Cacapon Resort State Park 4.0 of 5 stars 70 reviews
Show Prices ABS:HotelCheckRates-d100292?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d125396?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near White Sulphur Springs
Holiday Inn Express Hotel & Suit... 4.5 of 5 stars 85 reviews Fairfield Inn & Suites Lewisburg 4.5 of 5 stars 66 reviews Hampton Inn Lewisburg 4.0 of 5 stars 60 reviews Quality Inn 4.0 of 5 stars 46 reviews
Show Prices ABS:HotelCheckRates-d1138890?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1723636?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d320025?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1583961?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 2 hotels in White Sulphur Springs, ranked by popularity

Been to The Greenbrier? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Greenbrier

Also Known As:
The Greenbrier Hotel
The Greenbrier Hotel White Sulphur Springs
Greenbrier Resort
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Hotel
Greenbrier Wv
Address: 300 W Main St, White Sulphur Springs, WV 24986
Region: United States > West Virginia > White Sulphur Springs
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in White Sulphur Springs
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jetsetter, Travelocity and Expedia so you can book your The Greenbrier reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Greenbrier, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Greenbrier
Enter dates & see best prices*
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices