I am going to start with the good before I get to the not so great.
1. If you go to the Gun Club ask for Ron. He is wonderful. I came to the Greenbrier with my husband, it was the first time for both of us. My husband is a former Marine so of course he wanted to go to the Gun Club. I was hesitant but decided there's a first time for everything. Ron walked the course with us and educated me on how to hold the gun, shoot the gun, etc. Again, I was super nervous and anyone could tell. Ron was so helpful and encouraging. At the beginning of the lesson I would have been just as happy watching my husband shoot...10 minutes in and I was hooked! I am sure the other guys there are just as great, but Ron made the entire experience unforgettable and was the pinnacle of our entire trip.
2. Most of the staff was so nice. From the bell hop, doormen, housekeeping, they were all wonderful. I had my nails done in the salon and they were all super nice and welcoming. The concierge was very helpful as well.
3. Our room was very nice; the view was something to be desired. We came at a time of the week when there was practically no one there (large group canceled maybe b/c of Hurricane Sandy). It was great for us, but then you would think that we could maybe have had a room with a better view.
4. The food was excellent when eating in a restaurant. Prime 44 was delicious. One of the best steaks I have eaten. Our waiter let us take our time with ordering a starter first and then waiting to put in our entree order so we had time to relax and not feel rushed. If you are going to be spending a lot of money on a meal you might at as enjoy the time! Draper's was a great place for lunch and we had the same lovely waitress both days. Both restaurants were very accommodating. We also had dinner at Infusion and it was alright. The sashimi we ordered wasn't very good, but the other meals we had were good.
Now onto the parts to be desired.
1. Do not eat, I repeat, do not eat at the shop where there are pre-made sandwiches. I forget the name but they have cooking classes there. The staff was RUDE and the food was terrible! Two people were behind the counter. We had to wait for them to finish their conversation before they acknowledge our existence. Then when we ordered, I ordered my sandwich first. The second woman walked 3 feet over to the bin to grab the sandwich. When she walked the 3 feet back my husband picked his sandwich. You would have thought we asked her to actually make the sandwich herself. She stood there, paused, rolled her eyes and walked back the 3 feet to the bin. The first woman, who was ringing us out, just had this look on her face like she was mad we were making her work. They were the two rudest women on our trip.
2. The retail staff doesn't know much about the products they sell. My husband found a coat that he liked. He asked to try it on and started asking questions about the coat...one being "Is this an everyday coat?" The employee's response was "yeah, you could probably use it as that." Once I looked at the price I said, "Um, yeah for $4,600 you should also wear it to bed!" The employees should know everything about a product at that price. I don't care who you are or where you work. The message I got was, "hey, you're at The Greenbrier, why are you even asking?"
3. I have a rash on the side of my face up by my ear and down to my jaw. It moved to both arms. I believe it's due to the detergent used for the sheets, but I normally don't get rashes when I stay in hotel rooms, so I wanted to make note. I didn't say anything to the staff since I only noticed it on the day we left. First my ear was itching, which I didn't think anything of at the time. Then it moved to the side of my face and my arms. Again, it is probably just the detergent although other people have complained about fleas...yet you are in the woods, so I guess it can come with the territory.
Overall I gave it a Very Good, because there was a lot more good than bad.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.