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“A must visit” 5 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Chillicothe, Ohio
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“A must visit”
5 of 5 stars Reviewed May 18, 2012

From start to finish the Greenrbier was spectacular.

Set in the beautiful Allegheny mountains in Greenbrier Valley. Along with the beautiful outdoors and endless entertainment opportunities outside, there are many options inside the Greenbrier as well.

Championship golfing (pricey as you should expect), hiking, bowling, the casino, a spa, and much more.

I recommend staying for at least a couple days. The place is so big that it takes you awhile to find your way around.

The inside and outside tours are good freebies, the bunker tour is a must - so much history. The casino was awesome and lively during the weekend nights but pretty slow throughout the week.

All the food was great, room was great, service was exceptional.

Classy, fancy, fine dining are all part of the lineup. Take some dress clothes...and once you get past the flower print everywhere, representing a Victorian decorating style, you will love the Greenbrier.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Chanhassen, Minnesota
Top Contributor
116 reviews 116 reviews
8 hotel reviews
Reviews in 41 cities Reviews in 41 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed May 12, 2012

On one of our stops through Virginia, West Virginia, and North Carolina, we wanted to dine at The Greenbrier. Not wanting to dress to the extent the main dining room requires, we chose Draper's based on their description and online comments. What a mistake. First of all, we were seated in the area by the casino where they had already seated all the families with kids. The kids were well behaved and not a problem, but the music was loud 80's disco and rock - not exactly what a couple of old folks want for dinner. This place was so loud that to have a conversation, you would have to talk loud enough that everyone else could hear you, also. We waited over 10 minutes for a server to come by. It took more than another five minutes to get a Coke and glass of iced tea. Ordered shrimp and grits and fried chicken and waffles. 25 minutes later the food arrived. Obviously, we had been waiting for the chicken to fry, because every other part of each dish was luke warm, at best. The fried green tomatoes were paper thin and cold. The grits were delicious, though cold. The shrimp had been grilled with so much garlic, we thought we were eating scampi. The waffles were good (how can you screw that up) and the syrup was delicious. The chicken was piping hot, crispy, and juicy. The seasonings were conspicuously absent. Overall, it was good, but not "southern fried chicken" good. Add to all this that the Greenbrier has the most god-awful decor imaginable, and the evening was mostly a bust. We are glad we went there as we would not have wanted to be in the area and see the Greenbrier. We would never go back, though.

  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Service
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Golden, Colorado
Top Contributor
147 reviews 147 reviews
47 hotel reviews
Reviews in 46 cities Reviews in 46 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed May 11, 2012

A little pricey, but four meals in this casual establishment and we were never disappointed...the chicken pot pie was exceptional! Never had breakfast here, but both lunch and supper were a good value.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden, Colorado
Top Contributor
147 reviews 147 reviews
47 hotel reviews
Reviews in 46 cities Reviews in 46 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed May 11, 2012

Manicured, great staff, frequent refreshment cart service

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden, Colorado
Top Contributor
147 reviews 147 reviews
47 hotel reviews
Reviews in 46 cities Reviews in 46 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed May 11, 2012

Returned here after a two-decade absence, and it is even better than I remember. Took Amtrak down from DC...a six hour ride that is not as bad as fighting air or car travel to get there. The shuttle was waiting at the train station and it's a mere couple of minutes to the front door.

Even though we had viewed photos on the internet, my wife was stunned by the beauty, the friendliness of the staff and the overall top level of everything at The Greenbrier, Our celebratory dinner at Prime 44 West (Jerry West was in the dining room the night we visited), casual meals at the golf course and in the hotel, the ice cream parlor, free coffee in the lobby in the morning, and even a surpise host at afternoon tea, Cindy Bigelow of Bigelow Tea, who was on site for a conference...and gave away an elegant tea chest.

Our evening in the casino was highlighted by modest winnings, terrific dealers and croupiers and the 10pm champagne toast accompanied by the Greenbrier ballroom dancers. Be aware that WVA law precludes free cocktails, unlike most casinos. No matter, the upscale ambience, charming staff and even friendlies in the pit make it a fun experience.

My wife enjoyed the bunker tour, while I found it not as stimulating as I had hoped...I should have followed the advice of a previous Trip Advisor reviewer!

My wife had one positive and one negative experience in the spa. Apparently some of the staff are given to gossiping about previous spa clients and their peculiar "afflictions." This sort of discussion in the presence of guests, I am guessing, is a no-no. We left a comment upon checkout about this...it is the only non-excellent comment we had.

Without going into painful detail about every facet of this terrific resort, suffice it to say that it sets a very high standard indeed. The golf was great, the visit was great, the staff was great and the entire experience, though on the upper end of the price range, was WELL worth it. Visit The Greenbrier and you will take away fond memories.

Room Tip: Pay up for a small suite! It is well worth if for the two bathrooms and the extra space.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
56 reviews 56 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 10, 2012

This hotel may have the friendliest staff of any hotel at which I have stayed. And I mean all of them. The Greenbrier, the famous resort hotel in West Virginia that was also to serve as the location for Congress when security threats required an evacuation of Washington, DC, is an experience. The public rooms are palatial and polished to a high shine. Rooms are comfortable and include a walk in closet/dressing room you will wish you had at home. There's a shopping arcade of nice shops, several restaurants, casino, lobby bar and an activities schedule for guests, which includes complimentary high tea, a wine toast, a PGA golf course, spa and outdoor activities of all kinds. The Greenbrier has refurbished the celebrated interiors of Dorothy Draper (http://www.dorothydraper.com/) the legendary interior designer. You'll marvel at the glamour. I'd like to return with my partner and make the Greenbrier a memorable part of a sojourn to Monticello in Charlottesville, VA., a trip on the Skyline Drive in Shenandoah National Park, shopping in historic small towns in the area, such as Lewisburg, and active outdoor activities in the state and national parks in the area and other travels in Virginia or West Virginia. It is in a beautiful section of the U. S. Located about an 1 hour west of I - 81 on I-64/U.S. Hwy 60. When PGA tour tournament is held, the Greenbrier and all hotels in the area for miles sell out Rated 4 stars now, but it is trying hard to be a 5-star soon. I was there for a business retreat and it was a great place for it. The Greenbrier setting and service made the meeting feel very special.

Room Tip: Some rooms may be larger than others, but standard rooms are fairly large.
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sterling, Virginia
Top Contributor
55 reviews 55 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 8, 2012

This hotel resort reminds me of the Dirty Dancing movie. They have everything you could possibly do (if you are willing to pay for it). Everyone is dressed nicely, the staff is overly respectful, gorgeous chandeliers, immense grounds to wander on (and get lost), and even a no-longer funded government fallout shelter. We got a Superior room which was amazing. It's open bedroom plan was a little less private since you could hear the guests walking past your door. We had 2 walk-in closets, 1.5 bathrooms (sent the hubby to the half bath except for showers), a desk, sitting area, complimentary newspaper, daily resort paper, and comfy bed. Indoor pool is quite interesting (see pics). The outdoor pool isn't open yet but it's an infinity style with great views. Golf course, tennis courts, spa, two fitness centers, outdoor shuffle boards, crochet club, President's house (historic home on the property), shopping, gourmet cooking classes, 4x4 driving, bunker tours (no electronics = no pictures), bowling alley, casino, and restaurants. The bells in the tower go off at noon and 6pm. There is a little song it sings for a while that is kind of creepy and pretty at the same time. It is across the street from the Amtrak station (but Amtrak is never on time so don't expect to get anywhere very fast). Greenbrier is supposed to be fixing up their old passenger train for guests to use to get to and from the resort...we'll see. It's all wildly expensive and everything you want to do costs money but it's worth going at least once.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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