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“Top Quality all the way round: Massive Improvement over my last visit” 5 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Certificate of Excellence
Hampton, Virginia
Top Contributor
188 reviews 188 reviews
40 hotel reviews
Reviews in 69 cities Reviews in 69 cities
116 helpful votes 116 helpful votes
“Top Quality all the way round: Massive Improvement over my last visit”
5 of 5 stars Reviewed April 4, 2012

Stayed at the Greenbrier for a conference Mar. 29 - April 1. I booked two rooms at the conference rate, brought the family (husband, two kids & grandparents). I upgraded to a Tansus Cottage, which although it was not in the main hotel was only a short walk along beautifully blooming pathways. The last time we were there, the hotel was under construction to build a new casino. The casino is finished, and I am so happy that it hasn't detracted from the tremendous charm of this old, posh resort. Everything is much improved and the whole experience was grand. First and foremost, the staff -- as ever -- was top quality. The grounds are completely restored to their former beauty. Everything was in bloom and the weather was fine, so it made for an especially lovely experience to walk all over the grounds. The restaurants (I will review each separately) have much improved and were of the highest quality and value. In addition to the gorgeous facilities, from housekeeping to activities, the staff's professionalism and focus on service made this visit completely sublime. We're definitely not waiting three years to return for our next visit.

The cottage: three bedrooms en suite, dining area, kitchen, living room, front porch, working fireplace. A great choice for our family. The furnishings are beautiful, soft, comfy, and clean. However, the super-soft mattress with lumps in it was a bummer. Also, the climate control in the cottage was very difficult to regulate despite that each room had its own thermostat. the temp fluctuated between 77 and 38 degrees during our stay and the HVAC had difficulty adjusting. The water pressure in the showers was very low and none of the valves worked properly to switch between the bathtub spigots and the showers. Each room had a flat screen tv, large closet, hair dryer, iron and ironing board, towels, extra bedding and mini bar. The kitchen was a full-size, eat in kitchen circa 1968. We liked the full size frig and microwave. The dining room lighting was very dim, so we moved the dining table into the living room so we could work. I didn't request it, but there was turn down service each night. I like turn down service, but I don't like walking into my cottage with four blaring TVs on!

The conference space in Colonial Hall was immense. As I am always freezing in conference rooms, I was well prepared to wear my winter coat during the entire conference. There were lots of nooks and crannies to sit down and check email and make phone calls.

The main lobby, lobby bar, and its adjoining spaces (including the back porch with rocking chairs) provided lots of space for ad hoc get togethers with friends and colleagues. The lobby is bar is so lovely, but doesn't serve food. You have to order Room Service, which I felt discouraged from doing, its weird. It's one of my favorite spaces in the hotel and it would be nice if it had a real menu to gnosh.

Tea served at 4:00 p.m. also featured live pianist and ballroom dancing. Kids loved it. Typical tea foods & cakes, iced & hot teas available.

The kids used the indoor pool and locker facilities, they had a lot of fun swimming for about four hours one of the days. We also booked an outing for the climbing tower, expertly supervised by Steve. Kids spent an hour climbing, swinging and free falling. I can't believe I am going to say this: it was well worth the $89 per kid splurge. We got really great attention and would definitely do this again.

The breakfast in the main dining room was really nice, lovely setting. You could order off the menu or from the buffet. The buffet was smallish compared to the Homestead, and had no omelette chef. There was a great selection of buffet items, including tons of fresh fruit, casseroles, eggs, meats, biscuits & gravy, pastries. I longed for some veggies, though, like their delicious microgreens, arugula, asparagus or tomatoes. The service was par excellence, except that every single morning the bill was wrong and required close scrutiny.

The casino is far underground and is not readily visible or offensive unless you go looking for it. When you are in the casino, it is the same as every other casino I have ever been in. Because I hate casinos generally, it is hard for me to give an objective opinion. However, I will say this: because there was no smoking and the dress code in the casino is after-five, it seemed slightly less disgusting than most casinos.

The retail shops are adorable, and despite the fact that the goods carried are pricey generally, I found that the prices are actually competitive rather than a gouge. I am not much of a shopper, but I bought several pieces of clothing, sundries and souvenirs. The sundries were a gouge, but when you need certain items its just the price of travel.

We attended the comedy show, which was $30 per person. We missed the family movies, which I wish we had done instead. The comedy show was fine, but only about 20 people were in the audience. If the price were lower or free, or if the show was promoted more, I think it would have been more fun for the audience. The performers were fine, but it lacked the audience reaction that really makes every comedy show funnier than it really is. The subject matter was generally clean, no foul language, and I enjoyed having it as an option.

We also went on the bunker tour, which I have been wanting to do for a long time. The tour was 90 minutes long. It was too long. I would do the tour differently: first start in the theater with the film and museum artifacts to give the whole tour context, then tour the actual bunker, then the exhibit hall, then the hotel so people can peel off if they want to when you emerge in the West Virginia wing by the blast door. The docent was very good, we enjoyed it very much. I later walked the grounds to find the airshafts, etc. I would redo the film, too, if possible and play in on GBTV to build interest, enthusiasm and basic context.

The bowling alley is a real treat and very busy. A great option, especially on a rainy day.

We ate at the following restaurants, all of which were excellent. I am going to review them separately when I get a chance: Drapers, Main Dining Room, the Forum, Slammin' Sammy's, Prime44. When restaurants like Drapers and the Forum are so very good, one might wonder whether Prime44 is worth the extra freight: it is.

We didn't get any spa treatments or play golf this time. We attended Palm Sunday mass at St. Charles Borromeo. We drove there, but there is also a shuttle that will take you to mass. It was a really great service, we feel lucky to have a Catholic Church so close to the resort.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,740 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (454)
Date | Rating
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English first
Lynchburg, Virginia
Top Contributor
77 reviews 77 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 3, 2012

My wife and myself attended a convention that was held at the Greenbrier.
The Greenbrier property is well maintained, staff is very customer service oriented.
Great entertainment in their Casino Club featuring Jazz artist Jane Powell.
A little on the pricey side, however if you want to spoil yourself, spouse and/or family good place to go.

Room Tip: Junior Suites are nice and roomy.
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, Calif
Top Contributor
140 reviews 140 reviews
82 hotel reviews
Reviews in 94 cities Reviews in 94 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed March 30, 2012

Tasty lunch. Best Crab Cake presentation. Excellent ice cream. attentive service.

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Fredericksburg, Virginia
Top Contributor
98 reviews 98 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 30, 2012

the greenbier grounds and property were well maintained and gorgeous, the restaurants where just ok, and limited, on the night we arrived you had your chose of two restaurants, everything else was closed. If you go this time of year there are limited options because half the restaurants are not open till there busy season. The train now comes to the property and you can here it all night long, it honked it horn it seemed like every hour when we were trying to sleep, so there are a few things that they could improve on.They also now bring buses of seniors to the hotel to gamble and this has changed the atmosphere of the hotel and the service as well.But overall still a very nice place.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary,North Carolina
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 29, 2012

A beautiful setting and helpful staff. They are still a few service tweaks away from being a 5 star restort. Everyone is very helpful and there to please. What we felt was lacking was turn down service at night and no change of sheets the three nights we stayed. Our favorite restaurant there was Prime 44. Wonderful food but spotty service. Overall a very enjoyable experience and would recommend this place to anyone looking for a nice resort experience..

Room Tip: We had a Jr Suite that was well appointed. Only one TV that was too far from the bed
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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los angeles
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 28, 2012

We visited the Greenbrier in late March. The hotel is spectacular, luxurious. Staff was ample, courteous, informative. Rooms (in Windsor wing) beautiful, large. Grounds are glorious. Multiple shops for many kinds of shopping.

Room Tip: try and get the Windsor wing
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trafford, Pennsylvania
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 27, 2012

What a wonderful stay, takes you back to a time of grace and elegance. The bunker tour was a must do. Will be making another trip soon.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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