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“Great place, but not entirely up to expectations.” 4 of 5 stars
Review of The Greenbrier

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The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
Roanoke, Virginia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Great place, but not entirely up to expectations.”
4 of 5 stars Reviewed December 22, 2011

This was our first stay at the Greenbrier, we recently took a day trip and did the Bunker Tour (highly recommended). We spent two nights and I don't know if it was because we were there during "off season" with less expensive rates or if it was just us, but the level of service was not what we expected. The resort itself is a site to take in, it is beautiful and decorated very nicely for Christmas. There were poinsettas everywhere and very colorful and festive trees. Our room (Intermediate) was absolutely lovely, very tasteful. The bed was awesome, with a very nice selection of pillows.

The food was incredible, the highlight of our trip. If you have the chance, get the Chicken Parmesean at the Forum, it was the best ever! I recommend making reservations for dining, we didn't know this and had to eat later than ususual. Make sure that you also dine in the main dining room, where the breakfast is great as well. Just keep in mind that this is a 5 star experience and you need to dress appropriately for dining and the casino. We did see some men wearing "borrowed ties" in the main dining room, men also need a jacket as well.

So here's why they didn't get 5 stars for our trip-the service. We were really expecting 5 star service and barely got 3.5 stars. We even had one staff member (waitstaff at lobby bar) that was rude and made fun of my husband, which he saw and made sure that the bartender knew about, but no one really made any big efforts to address the concern. But overall, I would rate the staff as "tired." Everyone just seemed worn out, many were friendly and only one was rude. Another example was a bus driver who told some corny jokes, ok by us, and then proceeded to say that he was just complained on by another guest about telling jokes. When we got out at the front portico, we choose to self-park and asked for directions and the valet sent us in the wrong direction. I purchased some makeup, in which I felt that I was bothering the clerk by asking for some information. We have been to other 5 star resorts and had much better service, cruises and all-inclusives definitely have better service than we experienced.

But a few things that made the trip worthwhile: the hot chocolate (every night we were there, they had hot chocolate and hot cider in the lobby) was to die for, the whipped cream was the best ever; tea time at 4pm daily; and the spa.

Overall, we had a very nice trip, mostly due to the actual building itself and the food. The service did not live up to our expectations, but I can say that this has been checked off of my bucket list. I will likely go on another cruise or all-inclusive for the money spent here.

  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (377)
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English first
philadelphia
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 22, 2011

We spent 2 nights at the Greenbrier in early December. The resort has "shopping weekend" discounts at their stores. If you are going to buy gifts or memorabilia, this is the time to do it. We enjoyed everything we did--the hotel tour, the bunker tour, the champagne toast and waltz in the casino, the carriage ride, and tour of the President's cottage. The restaurants are pricey but the food is excellent. I plan to return next December. The staff was accommodating and helpful.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Crownsville, Maryland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 22, 2011

We stayed at the Greenbrier from 12/16 to 12/19 and had two rooms for a family of 5. The hotel was decorated for the Holidays and was absolutely beautiful!! My wife and I stayed here a few years back prior to the addition of the Casino and the recent refurbishment that has taken place and the hotel is gorgeous, everything just perfect. There is much to do, ice skating, bowling, indoor pool, golf, carriage rides, bunker tour, dining, casinos, move theater, etc. This was a great trip for all of us and allowed our teenagers to experience a part of history. Finally, the service is phenomenal. We had dinner at The Forum, Drapers and had room service on our final night and all were fantastic, especially the room serivice. The staff is as nice as can be and it is quite apparent that they want to make sure that your stay is outstanding!!!! Rooms are very spacious and beautiful as well. Enjoy!!!!!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly Springs, North Carolina
1 review
5 of 5 stars Reviewed December 20, 2011

My husband and I just came back from a wonderful 3 days at the Greenbrier. What a wonderful and historical place. The hotel is first class, rooms very clean and comfortable and the staff was very friendly and helpful. The grounds are beautiful and the bunker tour should not be missed! I can't wait to return for another visit this summer! It is nestled in the mountains of West Virginia and is a very lovely resort.

Room Tip: We had a standard room and it was perfect!
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D.C.
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 16, 2011

This is an old school southern classic property well hidden mountain report. Only a few hours from Washington D.C. and Nothern VA area, the hotel offers a unique atmosphere and top-nouch hospitality.

My husband and I had a chance to visit The Greenbrier for our friend's wedding, and we were very impressed with incredibly hospitable people who work there and all the activities that were offered at the resort.

We stayed in the main hotel building, and our room was really hysterically designed - I am not a big fan of draperies ...and crazy wall papers.. I understand that that is one of the unique element of the property - but not my personal favorite... We also had a chance to visit cottages..and the cottages were SO wonderful. We are definitely staying at the cottage next time we visit. The rooms at the cottages are very spacious..and the cottage is equipped with fireplace, dining table, and large bathrooms. So, if you can, stay at the cottage.

The resort also offers varies activities including shooting, horseback riding, hiking, golfing, and many others. So, even if you are stuck in the middle of nowhere (like West Virginia), you have plenty of activities you can do. The bunker tour is so much fun and it's a must-activity when you are visiting the greenbrier.

The only downside of the resort is that things are STUPID expensive. This is definitely a place where you will over pay for everything you buy and do. Your bagel sandwich and a cup of coffee will cost you $20. So, keep that in mind. :)

Room Tip: If you can stay in the rooms at the cottages.
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  • Stayed November 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisonburg, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 12, 2011

The customer service was upfront and personal. Waitress had a exceptional personality beyond her limits.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisonburg, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 12, 2011

Second time I have been to the resort before Christmas. All the staff are a delight to be around. I actually want to personally thank the gentlemen who helped me find the West Virginia wing and walked me to the back doors to meet my party. I am planning to come in July for the 4th, I can't wait for the celebration and the beauty that has been blessed upon this hotel. Thanks again, until next year.

Room Tip: I have stayed at the West Virginia Wing rooms and inside the hotel rooms, they are very large and ve...
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

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