We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Maid stole an article of clothing” 1 of 5 stars
Review of The Greenbrier

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 1 more site!
Save
You added The Greenbrier to your Saves list
The Greenbrier
5.0 of 5 Resort   |   300 W Main St, White Sulphur Springs, WV 24986   |  
Hotel amenities
east end
1 review
10 helpful votes 10 helpful votes
“Maid stole an article of clothing”
1 of 5 stars Reviewed July 20, 2011

First, our reservations did not show up that we had made two months in advance. Finally gave us a small cottage seperated from our group after an hour of waiting. Was told to check back with accounting in a.m. even though my daughter had her credit card recept showing the paid reservation. Went out to attend the Miss W.V. pageant, returned later to find beds turned down. left early next morning, traveled straight home. Unpacked suitcase to discover a white cotton jacket was not where i had put it only the evening before after changing from it. Gave the maid on duty the benefit of the doubt ,thinking she may have mistaken it for a towel even though it was in a suitcase. Called housekeeping_ nothing found in room. I am 100% sure that it was stolen from my room or I would not be writing this. You would never expect this from this resort but it happened. Lucky it was something that inexpensive. However, that is not the point.

  • Stayed July 2011, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,597 reviews from our community

Traveler rating
    1,018
    338
    142
    64
    35
See reviews for
352
711
17
230
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (405)
Date | Rating
  • English first
  • Portuguese first
  • Swedish first
  • Any
English first
New Jersey
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 19, 2011

We celebrated my parents' 50th anniversary with a four night/five day stay in June. Excellent rooms - we shared two cottages on Baltimore row. Huge baths, bedrooms and living room! If you choose the meal plan, room service is included and is excellent!! Activities abound, both on and off the property. Some things are included and others have an additional fee, but all are done exceptionally well. Dress code is reasonable and adds a nice touch in this era of "very informal." Food was delicious - only average dinner was in the italian restaurant, but we are from the Northeast and are particular about italian cuisine.

Room Tip: The cottages are a great alternative to the hotel if your group is large enough
See more room tips
  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 18, 2011

The food was not that good. The potato salad, the potatoes were not done. The Devlled eggs, not good. not what I would call a buffet. only two different kinds of desserts,
I must say everything looked and smelled good.

I were to invite someone to dinner, would have had a very good dinner, with enough food to pick and choose.

Stayed July 2011, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
908Juniper
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 16, 2011

I just read all of the great reviews. Did anyone not notice the thick, old musty smell thru out the hotel??? From the lobby, the hallways and in the room the smell makes you feel like the place is not the cleanest. I suspect it's the carpet! The carpet in the hall and in my room was unraveling and dirty around the perimeter. For a place of this "caliber" and price, I expect a more.

Othe points...
Grounds - beautiful!
service - always friendly and helpful
bed - super comfortable with great sheets
Bath Towels - a little rough, on the thin side
Food - overpriced for quality...my steak was never cooked as requested
Outdoor Pool - relaxing with great pool service
Decor - seriously??? Could be such a beautiful place, but they went overboard and it's gaudy and outdated which ends up feeling cheap. Hard to explain...imagine bold palm leaf pattern carpet, turquoise and white stripe char, bright red sofa, pink and yellow flower print wallpaper, green and blue flower print curtains...in the same room. Very strange that most perceive as luxury.

Room Tip: Try to get a room that's been recently updated
See more room tips
  • Stayed July 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penn Laird, Virginia
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 14, 2011

The staff were so friendly and anticipated our needs from the minute we stepped into the hotel until we checked out. Great selection of restaurants and all were fantastic. The casino was a fun place to end the day.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 14, 2011

Four days of meetings in July did not allow enough time to walk the beautiful grounds of Greenbrier in White Sulphur Springs, WV. The staff was accomodating without being stuffy or intrusive. Everyone, down to waiters and housekeeping staff, greeted you with a smile, and many by name. Don't miss the grounds tour and the bunker tour. Slammin' Sammys Restaurant and Draper were good casual choices, but the elegant breakfast in the Main Dining Room was my favorite. We will return for a few days on our own as soon as the calendar allows. Indoor swimming pool and bowling lanes.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed July 11, 2011

My fiancee and I don't get away very often; however, the rare occasion on which we spend the time and money to escape our busy urban living, we were treated poorly to say the least. Our room was located near the elevator shaft and the main service entrance to the hotel. All night long we were kept awake by the activity of staff coming and going from the service entrances. When concerns were expressed at checkout and later a call placed to the management staff, they simply said they hoped that our next stay would be more pleasant. I can tell you this: there won't be a "next stay". I have honestly had better service at a Days Inn - at least there you get a continental breakfast with your stay. I have been a long-time fan of the world-class elegance which the Greenbrier used to offer, but I'm afraid the new management is determined to bring it down to the level of a low-end Las Vegas. Very sad indeed!

Room Tip: At their prices, at least demand peace and quiet for a restful escape.
See more room tips
  • Stayed March 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Greenbrier? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986
Location: United States > West Virginia > White Sulphur Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in White Sulphur Springs
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Greenbrier 5*
Number of rooms: 710
Official Description (provided by the hotel):
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Groupon and Travelocity so you can book your The Greenbrier reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv

Owners: What's your side of the story?

If you own or manage The Greenbrier, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.